McDonald's in Lancaster

Worst McDonald’s I have ever been to, firstly my employee discount was not accepted as well as this I specified 4 times I wanted a medium instead of the large meal displayed on the screen and I was charged for a large meal anyway The atmosphere inside was poor as the desk was extremely busy with people trying to return their orders due to the fries like mine being cold overall I will never return to this McDonald’s and the corresponding local mp has been contacted in hopes this issue can reach a satisfactory conclusion

Great service Kids friendly environment

Bit slow service but good grub...

Good for a mcflurry and a coffee!

Not that pleasant a visit. Flies inside the store trying to land on our food (in autumn..) sticky floor from some over zealous soap use, only 1 downstairs toilat available to use as they hadn't got the upstairs 'ready yet'.

Cold missed few items off the order slow service not overly busy. No motivation or standard customer service.

I waited half and hour to get my food and the burger was very dry and hard.

If you want to click and collect, don't bother, the staff seem to be scared of the rain. And reading other reviews, they do appear to be completely incompetent at everything they do.

To start off with, the lift was the slowest lift I've ever been on. Had to sit upstairs especially when no high chair downstairs. Upstairs there was quite a few flies flying around so we sat where we hope we were far enough away but unfortunately a few came to us. Food wise. Ordered 4 chicken nuggets happy meals, 1 big mac meal no adjustment, 1 £5 meal no adjustment and McRib without salad. 27minutes with 4 kids including a baby all moaning and hungry. Kids went down and was told they haven't started yet (16min into waiting). Rang their phone and noone answered. Food came, no nice customer service at all. Food was all their and all good apart from McRib which was too expensive for a bland burger. Rustler bbq rib is way better. So flies, a lift that takes almost a minute if not more to go 1 floor, long wait for food, customer service wasn't happy to talk to us, staff seems miserable. Won't be going back. I'm sure other people had better experiences but this ruined the place for us.

Rude Staff, undercooked and crushed food. Avoid.

Everyone looks miserable. Wait 5 mins at the drivethru to pick up an online order. They get it wrong when collected. Bun was hard, badly prepared.Looks very short staffed in the mornings.

Probably the least clean McDonalds I have visited

absolutely shocking service from the MANAGER! asked at drive thru about getting extra toppings and was willing to pay whatever extra. Didn’t receive them so I went inside where the manager snatched the tray of ice creams from a colleague of hers that I asked for more. Went round the corner and folded over the corners of the McFlurry and gave it back to me the exact same. She was extremely rude and ignorant. So I left. I went to Morecambe McDonalds and asked for a McFlurry with extra toppings and simple as that. I received it. No need for rudeness- if you wanted me to pay for more tell me when you took the tray not go round the corner and pretend you’re doing it when you aren’t. It’s the huffs and puffs, snatching and blatant rudeness. It’s not necessary over some McFlurry toppings. PS thank you Morecambe for sorting it out! Simple really

Waited 10 minutes for a chicken mayo meal and I got no chicken in my burger. 0/10

Just been to Caton Road Mcdonald and it was horrible cold food bad attached of the staff won't be using that Mcdonald again

Went in last week to queue at the till was deserted. I stood around like a lemon for several minutes before having to leave the restaurant. They presumably have a policy of forcing people to use the self service tills - not ideal for people with cash, vouchers, Monopoly prize vouchers or other issues. Sadly this branch has a tendency of ignoring customers at the till - we should have known better.

Ordered Uber eats more than half the order missing not the first time or the second useless absolutely useless.

I didn't receive 4 macflurrys and stack burger that I pd for please cud u let me no wats happened

Visit the drive through 2 or 3 times a week for coffees and occasionally breakfast. Staff are always really pleasant and always have a smile to welcome you. Thanks a million 😉😉😉

food was absolutely freezing, my little boy wouldn't eat it. A total waste of money

The fries were missing from the order

I ordered a large chicken nugget meal with strawberry milkshake, chips, sweet chilli sauce and a Mc flurry, the sweet chilli sauce didn't come! Neither did a straw for my drink! The chips were cold and the sauces that you choose to go with your meal didn't arrive! Everytime you ordered from them they're is stuff missing!

Ordered at 12:55 food arrived at exactly 2:00. And by no surprise it’s all stone called. Absolute joke

Who do you have to bribe to actually get some dips??? Maybe one day…..

Drive through is shockingly slow foods always cold after waiting for so long. No wonder they take payment first

items missing from the order an what arrived was stone cold

burger was missing x2 burgers had to re order food

incorrectly prepared wrap i asked for no mayo and i only got mayo in it

This is such a good McDonald's. There is coffee ia always good. I like flat white, it is perfect and such a good price

forgot a meal chicken medium chips and Classic coke ...cheers for that absaullty shocking

Sacking this McDonald's. The food is always cold.

Staff need to make sure orders are correct before sending them out. I ordered a drink and didn’t get it

They consistently close breakfast service 20 minutes to half an hour before they say they do. Breakfast is supposed to finish at 11 but you can't order it from these jokers at 1040

Truly shocking experience. Ordered food and it turned up 25-30 minutes later. Food was mildly warm so I couldn’t even give credit for the wait due to it being hot off the grill. 1 Big Mac was doubled up on the bottom shelf with absolutely nothing up top. Sauce missing from a second Big Mac. Had to ask for a bag to take the food away due to the delay. Not reviewed anything before but if you’re looking for a positive then perhaps try the drive thru as you can probably do 3 or 4 laps of the place and eat hot food each time and have a more pleasant experience of the surroundings if you do. On a plus note.. I won an apple pie which might necessitate a return as it definitely won’t be like magma by the time I receive it..

My delivery driver hasn’t delivered the food he pulled up outside and drove off with out delivering the food

Only 3 nuggets in the 6pc nugget meal. Drink had been spilt in the bag. And fries was missing from double cheeseburger and fries

Terry refused to let me use the toilet even tho I asked nicely

Very disappointing!! after ordering just a Big Mac, fries and a cheese burger I had nearly a 10 minutes wait for it. I Was Hoping it would be fresh and hot beacuse of the wait, only to find it stone cold and under cooked fries.(I started to eat it in the Parking) I Drove home to microwave it but it ended up in the dog anyway.

A quick visit to re-fill. No problems, all was good.

Food was hot and arrived on time short wait for delivery

Chips where like shoe laces tasted like a desert sandal and milkshake was like foam! No extra mayo on the options ! Absolutely distraught we was

Absolutely fuming drinks forgot yet again!!!

20 minute wait, food wrong AGAIN, cold AGAIN and fries missing

Typical MC Donald's, pleasant staff and quick service

The staff were rushed off their feet but were still extremely friendly and polite going the extra mile. The lady serving me noticed I had a stick and offered to carry my food to the car for me, which wS very kind, although I declined the offer. The food was hot, which isn't the case from our local McD's. Thanks

Coffee spilled over ice cream, not particularly hot, just ok

Food was terrible no dips for the chicken box. The tenders and nuggets were disgusting and old like they were cooked yesterday and reheated

Mc doanlds drinks needs to take more care with packaging as putting the drinks in a small bag and then in the massive delivery bags

we were waiting for the order almost 1 hour. after half an hour I said that we have been waiting for so long, only I heard, I know, sorry. Waiting an hour for 3 sandwiches, fries and strips is a big exaggeration

After ordering wait time for longer and longer. When our food arrived, there were quite a few items missing

Better than Burger King i had at southwait services the week before, that cost £11 and was crao

My drink was spilt all over the bag

It was mc Donald's but food was warm when arrived

They can't keep up and just keep taking orders and piling up cars in the car park

I come here a few times a week after work and almost every time the small blonde girl looks like her family has just died. can someone tell her to cheer up plz 🙏 Food is usually good tho and is relatively fast

the burger was made wrong and food was stone cold.

loads of missing items from the order again!!

bought a feed the family and 2 burgers missing and no fries

half the order missing, useless idiots

Brilliant delivery service and nicely mannered

The place was dirty the galss on stairs was dirty the whole place was filthy the cloths that they used to wipe the table was black they was food in the windowsills that looks like it had been there for ages and it was awful it made me feel sick to see that no-one cares they had only one person on up stairs do nothing it wasn't busy they could have been doing some deep cleaning

no sauces, no mcflurrys which I ordered 2, incorrect drink

Absolutely shocking the second time I have ordered through just eat my drink has come on it’s side and half of it had leaked and they ahev forgot sauces and the chicken nuggets

Came in here with family for a meal, and they sent a notification for a parking fine! What's the point of visiting for a meal if they're going to send a parking fine afterwards!? I would recommend avoiding this place and escalating issues on social media to try and get any traction or anything resolved.

Great building and staff, fries were a bit naff however.

Came in here with family for a meal, and they sent a notification for a parking fine! What's the point of visiting for a meal if they're going to send a parking fine afterwards!? I would recommend avoiding this place and escalating issues on their social media page.

I recently went here with my 7 year old ( as a treat) and had to wait ages for my food. The food was ok but this morning I wasn't happy as I got a parking fine as I was over 20 mins, but we didn't waste any time when we were eating. We won't be going there again. If we didn't have to wait so long for our food this wouldn't happen.

Not happy as only received half my order

failed to deliver one of the drinks from the order and the quality of the burgers and fries was poor. The burgers were mushed together and the fries were under cooked.

On time but it happerns every time I order something’s missing 10 pound worth of food

Ordered two happy meals and a hot drink. Came quick as expected, no issues! Great to report!

The actual food was good and delivery was quick but I paid for dips, which weren't in the bag? No straws for the drinks? and the "free gift" nuggets that we got for ordering over £20 weren't there either 🤷🏻‍♀️😂 Not great 👎🏼

We have 2 McDonald's and this usually is the best to use unfortunately the other day we waited 30 mins for our order despite asking we seemed to be forgotten , we got our food freshly coked but that term is used loosely and nothing offered for staff issue

Consistently incredibly slow service

drinks all leaked in bag and torn , not acceptable

delivery driver was very kind and brought the food as quick as he could.

missing items,no option for refund. happening more often than not these days

This place is amazing and all the staff are polite. Very good food and a clean place. Wonderful service plus food is nice and warm.

We visited this McDonald’s today for a quick lunch before hitting the motorway. We were disappointed to say the least, the fries in the happy meal were cold while the ones with our main meals warm and the double cheeseburger was CREAMATED! Not the worst food in the world it’s what you’d expect from a McDonald’s just not burnt buns!!

Missing items bugers was all like Smashed and not even wwrped right

I ordered a meal with a chocolate milkshake and instead what arrived was chocolate milk carton

paid for a 2 large meals and got 2 medium fries instead of 2 large fries. they make at least 1 mistake every order. shocking service.

My order was not delivered I stayed up all night just for it not to be delivered

Used the drive through. Food was red hot and enjoyed it. Great service.we always use the drive through for main meals. Then on our way home it's ice cream or donuts to see us home

very fun time I'm here rn but idk how the foods gonna affect me, 5 stars for now

half of it missing. ridiculous

Good quality and quick delivery

Can't beat Caton Road McDonald's for quality food and good service, it's very rare to have anything missing or unavailable.

Didn’t get a milk shake with the kids meal, which I ordered 🙃 if you’re going to forget drinks can we make sure it’s not the one that’s for a 5 year old 🙃

Staff could look happy. Always takes a long time for table service here. The upstairs was in the process of being cleaned - well that is questionable in it self. Loads of fries etc under areas which had been cleaned. Always have to wipe tables down with napkins and they are not clean, ketchup all over. Food service on this recent visit was non existent - ordered on the App - then still had to collect food, the reason I order and have it delivered to the table is not because I am lazy, I do have reasons.

I’ve never experienced such poor service. My friend and I waited 45 minutes in the drive-through because a trainee was taking orders. When we reached the payment window, the trainee couldn't locate our order or those of the cars in front or behind us. No manager was present to assist him, despite his status as a trainee. This situation isn't his fault but reflects poorly on management. The drive-through and store had to be closed because the trainee mistakenly entered orders twice for everyone. The managers were unable to provide a refund because the store was closed, preventing us from filing a complaint in person. I hope the franchise owner sees this and ensures that management is properly trained to supervise trainees.

The burger didn’t have the extra cheese and the chips were cold

Used to be fast service, waited about 20 mins for burger and fries! Slow service at the moment here. Sat eating my food when I finally got it and seeing other people waiting the same amount of time, needs to be managed better!

Milk shake was missing from my order

As cold as ever!! don't know why I keep going back?! Complained on Just Eat, pointless!!! NO refund yet again!!!!

my food wad stone cold I'm not happy 😒

friendly delivery driver and happy to actually receive all my items from McDonald's for once! wish delivery was always this flawless :)

I'm missing some of my order???

Horrible Quality of food.Cold disgusting sh&t spread over the bags...Never again.

Horrendous!!! Despondent staff with no drive or awareness of what's going on around them. Inside orders take forever because this particular restaurant seems to cater for the drive though bunch of customers, whom cause issues on the main road, displaying great lack of driving skills or ability. If you like feeding time at the zoo by undertrained and unhappy staff,, then this Macdonalds will do ya just right. I also think that the words "fast food" were thrown out a long time ago.