Mcdonald's Restaurants in Lancaster

Terrible experience - was going out with my daughter for a special day and decided between trains we had plenty of time to get breakfast in Lancaster ( she decided here). Placed order no receipt dispensed. Waited 15 minutes before they gave out first order on the screen another 12 before ours. Approached the employee who was front of house - asked him how long my order would take as we had a train to catch. He looked confused and said he couldn’t see my order - I then asked if I could get a refund (he did communicate with me just walked off our back). After 5 minutes another employee walked up I presumed (wrongly) that she was going to sort out my issue. (She didn’t walked straight past me). When I managed to get her attention she just didn’t response and carried on dispersing drinks. The 1st employee came back Asked him again - he did go and speak to the shift manager ( she proceeded to ignore him as well). Still no order for in house customers ( both working on getting the Uber eats orders out as priority). Eventually got the attention of shift manager who didn’t communicate with me expect to ask my order number - she didn’t apologise for the wait or even state it’s busy merely stared at me with distain - like I was something she trodden in. Needless to say I won’t be giving the McDonald’s anymore of my money - I rather go to BK it’s nicer and cleaner. I had to leave otherwise I had missed out train got it with moments to spare due to long wait. The irony is that would have been quicker going to sit down at the cafe around the corner then it was to get food from the “fast food” retailer.

Desperately needs refurbishment. Tables and seating is more tired than the minimum wage employees working there.

It is always good. Cheaper prices, good quality except they use a little mayonnaise in burgers. They should add a little more quantity to it

Just popped in for a quick bite to eat and drink. There was a young guy on the door.!! Trying to keep the young troublemakers out with a bit of a struggle. The place wasn't very clean didn't see anyone wiping down tables when people had left them. The food was OK and service as expected. Overall it was just OK. 😏

I would score this place a zero if I could. It just gets worse and worse here, and the staff are unbelievably rude, getting worse with every visit! Tonight I was trying to eat my tea at about 9.30pm after a late shift at work. I was sat at a table minding my own business when the extremely rude, jumped up little girl who works there came over and said "we're closing this bit in a minute so can you hurry up and finish". No customer service skills whatsoever. I'm done with this place now. The past 2 years it's really gone downhill and 90% of my visits here these days are a negative experience. I'll give my money to your rivals instead. At least at Burger King and KFC in Lancaster, the service is polite and friendly. Unlike this dive!

Very poor service drinks and food cold staff don't seem to know what they are doing hit and miss when get your order

Possibly the worst McDonald's I've even been in. The upstairs stank like cigarettes or something. There was even burn marks on a table. Most of the tables were dirty, one seemed to have grass on it. The walls were damaged and there were several large flies buzzing around. Then the food.. despite being lunchtime, they were woefully unprepared. Our order took a good 15 mins and I noticed our burgers sat in the tray for most of that time. So they were cold by the time we got them. The staff seemed to be in a state of total confusion. Then the clientele.. it looked like a scene from the walking dead! Perhaps the staff are doing the best they can. Anyway, avoid at all costs.

Last few times been had to wait a very long time to be given food. I thought perhaps it was cause of the fries even though never had to wait that long in manchester mcdonalds when they switch from breakfast. Been a year since visited so ordered a cheeseburger and drink for lunchtime and had to wait 15 minutes. Was served it luke warm to basically cold. Was a waste of money. Mcdonalds is supposed to be fast food, confused why it's taking so long and in that space only saw about 3 customers be called out, the rest was delivery.

Just like every mcdonalds not best experience not the worst

Love opening up my burger to notice a bite missing. Never going back again.

Fantastic place for people who want to be oversized 👍

Very dirty very slow service food like rubber

Miles better than KFC in Morecambe

Slow service and tramps taking up space just drinking coffee

This McDonald's is filthy, the food is hit and miss. Front counter staff not interested in you and uniforms unkept, no hair nets on long hair!!! Shocking

Came here with my daughter and niece omg everyone looked like zombies like they all went on a night out there was only 2 people who were working can't remember there names,

Food came cold and items had everything on even no customized the order drink tasted funny so had to get another one

Bit of a funky smell when you walk in. Most of the tables downstairs where dirty, and the window seating area needs a serious deep clean. The food was OK though.

Long wait, than 🍟 cold, place dirty especially the floor

erm so the janitor showed me the code to the staff room and now I’m stuck. Me and my mate ordered a flipping chocolate milkshake and it’s not anything resembling of a milkshake 💀 he found a unidentified lump/chunk of a material in the drink… what the hell maccies

Overall, my food was edible. My mate's food was not. He ordered a chocolate milkshake and was greeted with a cup full of shaving foam which thought it was a mcflurry. There was a lump that apparently tasted like tomato but had the texture of chicken. Please explain we are terrified...

Food was nice and arrived quickly. Enjoyed the birthday donut. Happy 50th birthday! I had the vegetable deluxe and it was very hot and tasty 😋

I was on a coach trip, and while it was an early breakfast at the hotel, I needed lunch as would be a long time before dinner. McDonald's is not my favourite restaurant, but alternatives were too far away. I had a McChicken sandwich meal, which was OK. Restaurant wasn't too full, plenty of seats available. Service was quick, I didn't have to wait too long. Using the toilets was a problem. The urinals were taped off with "do not use" signs on them. If the restaurant was full, there would have been a long queue.

Nice clean mcds. Food was good.

Waited a very long time for food. Staff need retraining as didn't say a word, not even thank you!

Ordered 2 ckn mayo 3 selects a cheese burger and a wrap n never got my wrap

Always terribly slow! Very busy. Loads of staff not no one taking control everyone making silly mistakes. Waited half an hour for 3 meals

come to this McDonald almost every week once a week, but they always trying to tell people sitting upstairs to leave during their meal, so rude….its 6:50 pm, more than 20 people sitting upstairs, they even blocked the exit at the stairs!!! It’s the only exit for customers dining upstairs to leave, you blocking the only fire exit for them, it’s illegal according to the Fire Safety Act 2021

Everything is going up and the prices certainly are! Shame really as we used to go every week. Staff friendly, food was OK. Mash tasted dry and powdery, gravy thick and not very nice ( we did tell the server) she smiled and said: "oh"

If you enjoy many kids company, and you don't think about what you're eating, then you will enjoy it. Service is mostly good though.

Chaotic bit like a cattle market.

Very very busy! Felt sorry for staff, but they were polite, helpful and food was fresh.

I always prefer Mcdonalds over other fast food as they have options for everyone either you like chicken, fish or you are vegetarian and their food is really affordable.

The employees were very slow (perhaps because they were all very young without experience), we ate the cold potatoes, the hamburgers with the ingredients on the outside, they forgot things and the salad, although it was good, was torture eating it without a knife, a fork of paper and the big pieces. The positive part is that there were activities for the children and face painting.

Ok, busy and doesn't feel as clean as other mcdonalds I've been too

Shocking ...paid for a delivery and my meal arrives stone cold ,hard and went in the bin...never again .cost £13..with on delivery disgusting. What a disappointing treat...

Disappointed. Ordered a chicken bigmac and got one with no flavours. Grilled chicken salad with dressing was given without any dressing and it was not fresh.

I ordered on the app. And I accidentally got it delivered here . Never again. I will double check it's to the right one. Not that it's any different. But on the odd Occasion I got hot food. But here the response I got when I said it was cold. She said well it's been under the heat lamp. I waited that long for nuggets and burger. My granddaughters milkshake had started to melt. There were kids blowing straw paper everywhere. And no one saying anything. Your staff need to be reminded to say hello with a smile. I'm sure the food should be at a Certain temperature. Please retrain .

There was an offer for 15% off a £10 order. to utilise this me and my friends ordered on the same order. We were then told we were not allowed to sit down and one of our friends was not to allowed to sit down by one of the members of staff and was forced to leave. We then calmly explained the situation and the lady still refused to let us eat together. This followed with other customers backing us up. The woman continued to be ignorant and rude. Very disappointed with the service we received today. Not the standard we would expect from a Mcdonalds. Hopefully usual service will resume next time we come in.

Ordered for delivery they forgot an entire meal and when I contacted them they were incredibly rude on the phone. Offered no help in how to get a refund for the missing items, maybe think about employing people who know how to handle things like this and aren't teenagers with no people skills and incredibly awful attitudes.

The food is nothing special, and the staff don't put that much effort into their job and the building is always full and people vaping

Who was it that had the brain fart to change the look of Mc Donalds to the way they serve Staff member took my order for the family, only to wait 14 minutes and what a surprise some of it was wrong, on complaining about this I was told they don't serve mozzarella sticks But yet on asking they took the payment How many of you folk have waited for the order only to see your hot drink made many minutes before you receive your order Only to find your drink is just about warm Plus how much slower it is Even some of the staff don't like the changes 10 out of 10 for the Brain Fart \m/

Went to Lancaster macdonalds today and I reported a women going to the toilets in front of me and I seen her with an injection there was a spare toilet available and she waited till the far 1 came vacant I reported it to 3 staff members 1 said go get security from staint Nicolas arcade another 1 didn't do much and the manager went up and the women was still in there and the manager told me there was nothing she could do as it could be medication but it was a drug addict. Went to see security and was told they are not allowed to go in and check anymore and that place was full of children I myself won't be going back as this is a disgrace

Can’t wait for them to go staffless. Third time this week i got loads of eggs mcmuffins instead of double sausage and egg. Staff more braindead than you’re average mcdonalds staff

Where do I start, I ordered from JustEat & when my order the delivery driver told me part of my order was missing as he was refused the order at the restaurant & to put a refund request in, unhappy with this abismol service, I phoned the restaurant & spoke with an employee who stated that there was an error of miscommunication & he told me to put a refund request in on JustEat, so I did so & just eat have stated I'm not eligible for a refund, so I emailed the restaurant advising I had 1 x milkshake & 3 x McFlurrys was undelivered & explained the situation. WELL WELL WELL what a lack of customer service the poorly trained management team have tried to blame JustEat & taking no accountability even though the Driver & the employee both said the items was undelivered! There is a massive lack of professionalism with the managers responding via email, they come across as being blunt, condescending & not even willing to understand my point of view. I had 4 items missing at the cost of £8.05 probably because tge milkshake / ice cream machine was being cleaned & it's easier to blame a third party instead of owning up to their error! Very disappointed & ba ba ba ba baaaa I'm not loving it

Where do I start, I ordered from JustEat & when my order the delivery driver told me part of my order was missing as he was refused the order at the restaurant & to put a refund request in, unhappy with this abismol service, I phoned the restaurant & spoke with an employee who stated that there was an error of miscommunication & he told me to put a refund request in on JustEat, so I did so & just eat have stated I'm not eligible for a refund, so I emailed the restaurant advising I had 1 x milkshake & 3 x McFlurrys was undelivered & explained the situation. WELL WELL WELL what a lack of customer service the poorly trained management team have tried to blame JustEat & taking no accountability even though the Driver & the employee both said the items was undelivered! There is a massive lack of professionalism with the managers responding via email, they come across as being blunt, condescending & not even willing to understand my point of view. I had 4 items missing at the cost of £8.05 probably because tge milkshake / ice cream machine was being cleaned & it's easier to blame a third party instead of owning up to their error! Very disappointed & ba ba ba ba baaaa I'm not loving it

I popped in for a coffee today. A young staff member named Sarah was greeting customers as they entered, Sarah is an absolute credit to McDonalds. Sarah never stopped smiling, assisting customers and working to keep the place look tidy for the duration of my visit (approximately 45 mins) well done Sarah keep up your amazing work 👏🏼👏🏼👏🏼👏🏼

Chocolate milkshake missing Chocolate despite 3 attempts even adding fresh syrup to machine. Strawberry not much of an improvement as an alternative so left it and left store.

Average food. Terrible service and an awful atmosphere to boot. You can't even sit down due to just eat bicycles blocking the seats.

Really bad unfortunately. I’m a big fan of McDonald’s but this one needs real significant improvement. I know it’s a busy city centre location, but does that mean it needs to be as unfortunate as this? Quick rundown. Dirty grubby floors that haven’t seen a mop in ages. Discarded food trodden in to the same floor area. Quick serve displays that NEVER and I mean NEVER give you a receipt. With the order number you really need to be on the ball as it flashes on the screen for 0.15 seconds (Literally blink and you’ll miss it!!). The order display has packed in so you need to listen out for a staff member shouting out your order number (If you have it). In the event that you missed the 0.15 second display of your order number then the inevitable incredulity at your ineptitude of missing said order number is obvious for all to see. If you order take out, do not expect any straws or napkins as the standard position is that you can manage without them. Overall an unkempt dishevelled example of a global icon which just ain’t fair on the brand.

Visiting McDonald's recently, I had an unexpectedly delightful experience, largely thanks to Stivan, the staff member who served me. His prompt and courteous service stood out, making a routine fast-food run memorable. Stivan's attention to detail and genuine care in ensuring customer satisfaction shone brightly, setting a high standard for customer service.

Very very dirty. Only take out food, no trays and no indoor bins.

My mcflurry came half empty and melted with hardly any kit kat bits

Great food and it's also good they started to reduce the salt on the chips because they taste so much better. Delivery took 10 minutes and always tastes so gooddddd But what I would say though is the most of the time my mcflurrys are melted But overall the food is good

worst hot chocolate i have ever had. tasted like rubber infused water. vile

This McDonalds is the worst ever...So dirty!! The food was terrible chicken was so over cooked or had been hanging about a long time... Chips were cold. This is the 2nd time that we've experienced this...Thought maybe it was a BLIP so we went back a second time....We’ve been using this McD in Lancaster for years and it's totally went down hill.....When Sarah was there she kept the Floor area spotless!!...Definately won't be going back there....Floor space needs a good Deep Clean!!! Such a shame as the staff are lovely.. This McDs needs a really good experienced manager to get the place back in shape!!!

20 mind wait for a simple breakfast meal and coffee. Staff very rude. Floor dirty and slippery Someone gets this place shut down

It was a wet and cold day ,they had air con on it was freezing in there, I was shivering eating my food

It was ok , wc is on fist floor, entrance ground floor

I bought today a happy meal for my son with bottle of milk and the milk had expired, with yesterday's date. I noticed it just at home as my son wanted to take it drink for home. I feel it unfair as i paid for it as a part of the happy meal. Next time i will be checking everything in front of the staff.

Wow the attitude of the Polish girl at 6am is enough to put anyone off there food, rolling her eyes at simple requests by different customers, if you don't like working at mc Donalds get another job!!

Restaurant uncontactable, very local delivery took 2 hours, all food freezing cold and wet and delivery driver uninterested and did not understand what was being said then rode off, ring video clip saved to show the restaurant if only I could get hold of them

Food is ok like all McDonald in the UK, but service is too bad, you need to wait a long time to get you food, and staff are all often ignore the customers.

An overall bad experience. Bad food, slow service, rude staff. Honestly glad it’s on the boycott list because it gives reason to never return to this hellish place on earth.

This has got 2B the coldest Macdonalds in the country. I don't know what's worst, this or KFC.

Dreary, untidy and unorganised. People trying to order have to squeeze past people waiting ages for there food. Waiting 20mins for food just isnt fast food. Plenty of staff but when 1 person stands there piling drinks onto a table and doing nothing else just doesnt shout productivity.

More delivery drivers than staff. You wait half an hour for your food and do your best to get to the counter past all the thermal bags. They need a separate unit for deliveries as it has a huge impact on what was once fast food.

Fast efficient service. Great food as always

When i went to mcdonalds on a sunday night it was TERRIBLE. It took them 1 hour to give me my food and it came cold. The thing is i only ordered a mc flurry and fries so it should have not took that long. The ice scream was basicly melted at this point. When they say the order numbers you cant even hear them propperly and when you want to order at counter they will just ignore you.The toilets were so bad i will never go to their toilet again!The other time was i took a chicken mayo burger and i was sixk after it..

Food aint has good anymore . We my last meal there was awful.i had to take it back and get a fresh meal and drink absolutely disgusting and I like mcdonalds but this was poor .

Service can be very busy at times, but on the flip side either new or temp staff can just be seen at the front counter with their backs to customers having conversations, when it gets to the point of us having to make noise to even be acknowledged becomes frustrating to rate the service Highly.

Still unrivalled for a quick cheap breakfast

Definitely the worst place to try burgers. Came in for a takeaway, the chicken crispy burger buns were burnt and had a bad after taste. Would not recommend.

Probably the worst mcds ive been in for some time. Worn out, tired looking and felt generally dirty. Tables etc all badly worn. Prime example of why mcds should not be open 24 hours.....never closed to deep clean and cant keep on top of the wear !

There is always a massive wait time.

I ordered online through McDelivery, Uber eats were completely fine but the food was poor quality and we were missing an item which I was told by the shop to call head office, who then told me to call Uber eats and so I spent 30 minutes trying to get a resolve this for missing food. Utterly abismal

The staff were amazing even tho it was 3.30 in the morning and they were stacked because it had been Bollywood night in the city

Came for a loving 6 year anniversary meal with my other half, ordered a quarter pounder with cheese without cheese and they were exceptional following those instructions. Sadly we were the appauled by the seating area, INFESTED with mini and large flies. It seems they must be keeping the cows in the back of the building or something 🪰🪰🐄🐮 Was serenaded by some very good tunes until the ginger man came on. Ed sheeran is not something I enjoy listening to on my anniversary meal and should be banned across all public platforms. Other than this, food was scrannable, husband made it worthwhile 💍👬

This was by far one the worst McDonalds experience I have ever had. We arrived at 7:30 and ordered as we had booked to see a film at 9:30 and wanted time to eat and have a wander around town. We were stood waiting for 1 and a half hours and we’re not the only set of customers to do so, we spoke to some others who had been waiting for over 2 hours for their food, some even being Delivery drivers. There were only 5 people working at most, all very young staff who looked like they were lost and lacked without direction, neglecting in store orders over delivery orders, the store manager didn’t have a clue what was going on. The pass had well over 30 burgers unaccounted for and unpacked (I assume from previous orders that had been cancelled due to the wait tame). We finally got our food after asking, albeit cold, we had already been waiting for an hour and a half and were left rushing to get to the cinema. A shambolic experience for all involved, so disorganised, and the food was utterly disgusting, the nuggets had gone rubbery, and the burgers had gone stale. Further, the chips were not even salted as they had run out of salt and could not be bothered to replace it!! I would not recommend this McDonalds, go to any of the other fast food places in Lancaster, or to the other McDonald’s at Caton road.

What a disaster !!! Ordered nuggets for granddaughter. Waited 20 mins and no sign of order on screen. Was then told there was a 40 min wait. 1 hour to get some nuggets. The place was heaving but no one was getting served as they were focusing on online orders only. I asked for my money back and was refused as it’s against policy. The manager was hiding at the back and refused to come forward to sort the chaos. I refused to move so they eventually reimbursed me. The place was packed and everyone was complaining. What a shambles , what has happened ? Needs sorting and manager needs to manage not hide !

( Lancaster store ) Service was good, chips was cold my McPlant burger was just warm

Definitely not the nicest at 6am

Food is almost always cold when ordering online and always manages to miss items from orders. They don't make milkshakes correctly and just give you whatever flavour they think is strawberry. Most of the staff just stand around talking half the time and the machines barely ever work. Have to remind staff for the sauce/dips and other things which should occur naturally during their role.

Very busy inside. Nowhere to sit. Only 1 Order yourself machine working. No real queue to join to order food, rather a gather of people just stood everywhere waiting for their orders. The upstairs was barricaded closed with a cleaning stand, so people had nowhere to sit. When we asked where we should sit to eat,The staff weren't much help and just said most people prefer to eat out now. Considering it was below zero degrees we certainly didn't want to sit on a bench outside. The main automatic door was switched off, so those fortunate to get a seat were sat freezing with the door wide open. Dirty stand where u collect your napkins and condiments (We managed to get a pic of one of the trays) we would say that this is not a dining in restaurant and we wouldn't recommend at all.

Have been here several times after nights out and it always slaps. One of the employees charged my phone so i could get home as well 10/10 👍

Absolutely shocking place management should be sacked as to way staff are.Rotten dirty place as filth everywhere

Terrible service git kicked because of nothing it's a discrace

Bad Internet quality. Very, very bad. Electric failure in am the place. Cannot charge any of my equipment. Went for spending somewhere else.

Didn't even get all my food there was commotion in their that evening and paid for a order but then when I got the bag I didn't check till I got home, missing items. The security on the door seem to make more problems than they solve some of the times I've visited.

I ordered 2 small fries on the machine but the machine didn't print out my number or show it on the screen so the manager came up to me and said I didn't order anyylthing even though I did and then she said that they called the number out but I didn't know what number I was. Worst place ever

This mcdonald's is okay, it really needs to be moved to a larger location there is too many customers squeezed into the building

very very busy here, if not its a decent mcdonalds

I got myself a double Big Mac with Bacon, but unfortunately it didn't come with any bacon at all. Had me a bit disappointed man, but mistakes happen. However I will say, the Frozen Strawberry Lemonade and Caramel Iced Frappé are bangin'. I was actually a little bit surprised with how good they are!👍🏻

Milkshakes were unavailable and although the service was good the standard of the decore and certainly the electronic ordering system was unstable having clearly been previously abused.

Worst fillet-o-fish burger I've ever had in my life. The fillet was rock solid.

Just ordered a McDelivery via the app and as per usual items were missing. The staff here seem incapable of actually checking they've bagged up the correct order before handing it over to the delivery driver. In store experience isn't the greatest either. They close upstairs off at tea time leaving a tiny selection of seats so you can never get a seat. Obnoxious responses when you try to raise this as an issue (mind you Lancaster is an obnoxious little town anyway, where most people there have a snooty little chip on their shoulder). Horrible little chavs always kicking off with security there at tea time when families are trying to eat, and nothing ever seems to be done about this ongoing problem

Went for a coffee at Caton rd Maccys and it was disgusting three times this has happened. Won't be going again I'll stick to Greggs in future and one more thing the young lad on the drive through intercom said you don't sell ice coffee fraps . My partner had to go into Maccys to buy one. The customer service is as bad as the prices .

We ordered from here and when we got home we realised that over half the order was missing. we called them and the woman who answered was incredibly rude, no apology. she basically said it was our problem to sort and we needed to sort a refund ourselves - no instructions on how to do so or any other alternative solution. i understand mistakes happen but the lack of customer service and general care for the fact we had paid for food we didn’t receive was unbelievable. i’m genuinely shocked at how rude the response was

Really good McDonald's, they had a member of staff keeping up cleaning and the service was as good as usual from maccers

Decent food and Drink. Restaurant on 2 floors with W. C.