The best restaurants in Stockton-on-Tees North East

Called in today first time here,seemed unorganised and slow table service,tables uncleared and tea machine needed looking at,it was cold in there and uninviting,ordered turkey roll gravy and chips, it looked nothing like the picture also no stuffing for turkey and too much gravy and not enough chips and for £5.99 each .it must be one of the worse cafes in area from this supermarket,we wont rush back .overall average lots of room for improvement.

Dominos thornaby has gone downhill. Ordered tonight, said delivered on the app. Contacted the store, we were told the delivery driver had returned to the store and delivered the order. We have cameras all around the house, so can prove there was no sign of a delivery. We were then put on hold for 7 MINUTES. What takes that long? We rang off another phone and got an answer straight away. Told we could get some more pizzas delivered but it would be 40 minutes plus. No apology or anything for the inconvenience. Just told we could either re-order OR get a refund that, wait for it … would take 5 days!!!! For something that wasn’t even our fault. We didn’t cancel the order or change our minds. We weren’t offered anything, not even a simple sorry. We won’t be ordering from this shop again. Disgusting customer service and on looking at the other reviews, we aren’t the only ones who have had a negative experience with this shop in 2024.

Took a friend her to celebrate a milestone birthday. I have no grumble with staff or the service, staff were all lovely and our server was very attentive and friendly. Personally, I think the hotel is looking a little tired so not as luxurious as I’d hoped and for £28 per person the afternoon tea was not that exciting. 5 fingers of different flavoured sandwiches, standard fillings and a selection of tiny cakes and savouries that didn’t blow me away. We had a lovely afternoon and were well looked after but I’ve had nicer afternoon teas for a fraction of the price in slightly less “premium” locations.

My granddaughter and I visited kfc at Teesside park today. We went to order at the counter as my granddaughter doesn’t like the sauce on her burger and wanted to ask them not to put it on. The young woman behind the counter refused to take out order saying we had to use the machines. She was pretty rude! I explained why we wanted her take my order but she was adamant she couldn’t help. We left and went to the one in Darlington where they were only too happy to help. Really shoddy customer service, we won’t be back.

Got a ticket for bring 8mins over hour limit. I ate in KFC with my 2 children and new born, I also feed and changed my baby and this does take a long time I couldn't help that my baby doesn't take his milk faster so I was late to my car. Not knowing I had a 60min limit for eating in at KFC.. I will not be coming here again!!

Absolutely disgraceful service and attitude from staff, more interested in talking to eachother than serving customers and when asked a simple question the attitude look and snapped sarcastic reply was out of order. Sort your staff out and let them no it's their place of work not their social club. Customer service ZERO

1 staff working while the rest are doing just eat orders cue is out the door and none of the staff are bothered 20 mins waiting in a Cue that I walked into 4th Shocking from such a big chain something needs putting in place

Delivery driver rang once instead of knocking on the door and then was called back immediately but started yelling, name calling and giving abuse. Was promised a free meal next time, but didn’t take my name to follow through on this empty promise. Only go here if you want incompetent workers and to be spoken to like rubbish!

Ordered as we often do - wrong order delivered . Phoned to give them the opportunity to put right unfortunately they were not interested at all. Won’t be back. It seems customer satisfaction is not very important here.