ASDA Cafe in Stockton-on-Tees

delivery driver had trouble finding my address as the app on his phone was taking him to the wrong street

Good apart from one item missing

3 of the important items missing I’m sure the delivery man had taken them.

Disgusted that i had 3 items missing

no order arrived how can it be possibly delivered when its says suppose to be delivered at 13.10 when its only 12.40 !!!!!

I have not received my order, yet it says delivered on the app! I want a refund!

Order was delivered 2 hours late

every time I order there is something missing

Missing items also damaged packaging

items missing! 3pks petit pain part baked rolls £4.05!

the whole purpose of using this service was to save me walking to the shops as I cannot drive. the main items for tonights dinner were missing. I'm struggling with mobility and now having to head to the shops as told kids we are having stir fry! no number to contact and frustrated

Half the stuff I ordered and paid for have not been delivered to me!!!!

Order wasxordered at 1930hrs and it is now2225hrs and still not recieved. As the store is now closed i do not anticipate it being delivered.

last week a item missing and this week

Missing items and refused a refund so I’ve paid for something I didn’t actually receive and messaged just eat to get the reply sorry on this occasion you won’t be getting a refund! How can they charge for something that hasn’t been delivered is shocking won’t be using just eat again !

Didn’t receive all items disappointed

Very poor service , a large majority of my items were missing even after the driver told me everything was here

I have not still received my refunds for missing items, it's always Asda that doesn't refund for missing items. Refund please for the pesto pasta bake £7.

always gets delivered with a missing item. not happy

Delivery time kept changing even though it said the courier was there. Plus was missing items.

every time I order from here half the order is missing will not be ordering again incompetent staff absolutely pathetic

i haven’t received my order says delivered and hasn’t been been waiting hours

Burgers & apple juice are missing

items missing once again I would like my delivery fee back as well this seems to happen every time I use Ur app

I can not believe you have done this again. You have made hundreds of deliveries to me and more than half of these deliveries have had items missing. How hard can it be to pack a list of food. Unbelievable

Good but 2 items were missing! Just eat are awful , make it so hard to complain and don’t make it easy for refunds or understand . Disgusting service from Just eat! Store was good though , thank you Asda

missing two out if 7 items, one if them was the whole reason ordered it on here. paid more than I would if instore and didn't get everything, it's a joke

I only have one item! I didn’t receive the yogurt

Placed the order at 1.30 and it never turned up until just before 3. And 1 item was missing from the order. It wasn’t just eat’s fault was Asda as the driver was at the store for over a hr

missing few things off the list.

My order was missing the Yorkshire Puddings

Fab, fast delivery however there were a couple of missing items

Ordered twice tonight and both orders were cancelled around an hour after ordering. Can’t go out as kids are in bed. Terrible service

Shopping arrived on time but it was missing an item. Not great when you're paying both a service charge and delivery charge for the privilege of having the shopping delivered.

vodka delivered still with security tag on so couldn't open it

you've missed the main parts of my shopping today. not very happy tbh. 👎

I never received my order at all and it says it was delivered.

items missing and driver unhelpful

Waited over an hour and still missed items off?! Absolute JOKE

order didn't even arrive even when saying it had been delivered on the app ridiculous not first time either I won't be using this app.again

Didn’t get any of the order I ordered I’ve received the total opposite

completely wrong order arrived, driver couldn't speak English and couldn't follow a map.

Couple of items are missing. Was refused any kind of refund or compensation !!

Approx delivery time 9.50am. Came at 11.45am. Some of items missing. Delivery person was rude.

I'm unhappy with my order as 2 items were missing and this is the 2nd time this has happened. I've requested a refund

there was an item left out of my order

Food has not been delivered to 25 rydal avenue billingham ts23 1hx

Delivery time kept getting put back, it was 90 minutes late, arriving 2hrs 20 minutes after I placed the order. The frozen items arrived defrosted.

It's says five items but only received three, item, and being billed for five items, when this happens try to receive a refund off just eat they seem not to give a refund, always items missing, from order or out of date items sent,

Left out a bottle of alcohol ..

Half my items are missing left the most important things of list I won’t be getting Asda online again !

Ordered mince meat and didn’t receive it which was basically the main thing I needed for my tea now I’ve had to go out and order in and hope I can make it to shop tomorrow

Haven’t received my order ??? Says delivered but I havnt received it I was waiting on items for my children’s teas where is my food ??

Ordered 5 items and only got 3

Items missing and waited almost 2 hours for delivery

So much stuff missing. It’s a waste of time really. Is it Asda that miss things out of is it the drivers??

Nothing arrived but stated delivered

the cravendale milk was missing from my order

Parts of my order was missing it’s not the first time need to sort it out

items missing again which the shop did not tell me about. driver delivered and said "i think that's everything". 🤔

cheesy curls were missing, I really wanted them for the baby.

One item Missing Vegan Pukka Sausage Roll, even though its seems to be sent out, also deliver time kept being put back,

Always misses some items and then I have to fight for a refund. Frustrating.

The time is terrible, just kept changing later and later even though it stated the delivery driver was there. Delivery driver also tried to deliver my items to someone else.

This is the second time within weeks that I’ve either got the wrong shopping or items missing. Some kind of system needs to be put in place as clearly the drivers are either holding back shopping as the bags aren’t sealed and gaged with the items to stop this from happening !! This is not on , as now not being well and now missing the ingredients to cook my dinner and will take days to refund !!

I’m missing a full bag of shopping !!!!! £20 worth please refund!!!!!

meat never got delivered will be taking it further

Order was missing 3 items £11.57 worth

Left someone else’s order instead of mine and am still waiting with someone’s shopping and no I’m has contacted me after I’ve reported it

didn't deliver half my shopping but I have been charged almost 20 pound and no refund...

left out the one thing i needed!?! the dog food!? idiots

some of the items where missing

Only one thing on my order was delivered three items were missing. The driver wasn’t very helpful at all. Very disappointing

it took 2 hours from me placing order and then items were missing then told it will take days before I get a refund

£15 worth of my groceries are missing, got to wait now to be reviewed. Not happy

The delivery was considerably late with no apology or explanation. I should be refunded the delivery fee for starters! I only ordered 6 items & 3 of them were missing! One item was also very badly damaged, which is just careless. Out of 6 items I ordered, only 2 are usable, the rest damaged or missing! Shocking! I’ll never use this shop again via just eat

I didn't get two of the items either the digestives and the cadburys fruit and nut

Items missing no receipt to show missing items reaction from delivery driver when I said thank you to him was just a grunt in return

Drivers attitude was a disgrace.

Everytime I order from just eat my order is missing items, don’t understand how it’s so hard to read off of a receipt and put it in a carrier bag ??? Unless it’s the drivers as your bags are not sealed either

Wrong order was delivered to me and the delivery driver is deny any responsibility for the mix up. I’m extremely angry l, my only conclusion is he has dropped my order of with somebody else! Bang out of order! He had better see a fit punishment! I even tipped!

food took nearly 3 hours to arrive when we were told 40 minutes!!!!

order was cancelled first. then I tried again amd delivery time kept changing. again I had items missing.

My order did not get delivered to my house yet the app states it did, ridiculous service! I want a refund

very friendly drivers and always on time

Items were missing from my order

Items missing from my order again. The delivery was almost an hour late

Only reason i ordered was for lemonade £50 later no lemonade

This order took ages and a massive amount of my shopping was missing not happy waited over 2 hours

My order hasn’t been delivered

Always missing items whenever I order, took an hour over the initial ETA so about 2 hours in total to arrive

Some items were missing and other items were out of date

Second order in a row where multiple items have been missing

Due at the latest 12.35 and arrived 13.48..placed the order at 11.30.

My cakes are missing and the delivery driver didn’t even bring up to me as requested

Says its been delivered but didn't even turn up.

My order was missing a whole chicken, not sure how that was missed

Took nearly 2 hours to arrive absolute joke

Various items are missing, beer, carrots

Half the order was missing AGAIN!!!!, this keeps happening, are items out of stock or has the delivery driver taken them, request a refund yet again and probably won’t get full refund either - can something one explain why this keeps happening