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2790 Opinions in 3 websites
Took the other half for his birthday. The food was fantastic! Staff were professional and friendly, lovely atmosphere, only thing I'll add is if you're middle aged with failing eye sight like us then maybe ask for a table near a light 😉 😂 will definitely be going back
591 Opinions in 2 websites
Me and my friend visited the Dickens Inn pub for lunch. We are students at Teeside University and regularly visited the Dickens. We were greeted at the bar by a man called Mario that seemed to have a nice attitude and welcoming but that very quickly turned. We ordered our food at 12:20. I ordered a ham and cheese panini and my friend ordered a chicken wrap. As we are student we only get 1 hour dinner break but usually we have more than enough time to eat. We waited patiently till 12:45 I then went to the bar and asked where the food was. The staff member Mario then rushed off and came out and shouted from a far distance “2 secs!” I then went back outside to my friend. It then got to 12:55 and we decided there wasn’t going to be enough time to eat and get to my next lecture which was at 1300pm. We then went to the bar and requested a refund as food shouldn’t take this long as it is a pub on campus I would’ve hoped food would be delivered in a more timely manner. The staff member (Mario) shouted from a distance again shouting “Oi, girls” we looked round in shock we had just been called out so rudely as he had the food in his hands but by this time it was too late, we explained to him we didn’t have time to eat it, he then turned around and walked back into the kitchen with our food. Mario then started slamming objects down shouting to his colleague that we wanted a refund in anger which made me and my friend quite frightened and uncomfortable when he did this. He then started waving his arms in the air making us feel scared. His colleague then came round the bar and gave me and my friend a refund in cash however I paid on card but didn’t get given the option for a refund via card. A scary and belittling experience for two young students.