McDonald's in Middlesbrough

I've been calling this McDonald's the worlds worst for over 11 years. When going through the drive through, theres always, missing items and waiting in the car park. Gave them another chance and guess where I'm doing this review from? 20 min still waiting

I ordered nuggets and fries. Firstly, they took over 20 minutes to come out, secondly my chips were dry and had no flavour. My nuggets came out and had a hair on it, so I kindly took it back and asked for new nuggets . Once changed she shouted 6 chicken nuggets and shot it rather rudely on the counter. I really believe the staff need training on communication skills and how to be kind. X and spat on my face xx

Ordered a maccies inside , my co worker managed to go to kfc come back eat his kfc. Then come in and order a maccies and eat that before I even got mine. They are miserable.

Thrown together, which is becoming standard, presentation isn't a strong point across the branch. Still tastes good though and food was hot.

I always give this place the benefit of doubt, but every time an order has been placed there's something wrong. Missed items, cold food, no extras as requested or waiting for ages to be forgotten about. Terrible. I know it won't be the same experience for everyone but this particular branch needs sorting out.

The counter area is always rammed with delivery drivers. Expect a long wait for food if you don't use the drive through.

If I could give zero stars I would. This place makes more mistakes than anywhere else, sent me a mcdelivery with an entirely different meal that I can’t eat for dietary reasons. They didn’t answer the phone despite calling 8 times, they gave the wrong order to Uber eats, my partner had to drive from somewhere else to get my food as no one was helping me and I have no transport. When he arrived they asked for him to come get the wrong food they sent (over an hour ago) and return it and they wouldn’t give a refund! The audacity, when you’ve made a mistake, wouldn’t answer the phone, haven’t offered a solution, someone else has had to go get my food even though I paid for delivery, is crazy. It’s been almost an hour and a half since I ordered food, and I’m still without. Seriously needs sorting out

Claim to be 24hrs but your Nightshift team can't answer the phone? We are trying to resolve an issue from earlier today but it seems all of your speedy kitchen training forgets to train staff how to answer a phone call!

Award them the worst staff and service medal. 15 minute wait for just a McDonald's Coffee and nobody else in the que

Very friendly, everything clean, spacious... Jenny and Jason are number 1 👍

Ordered and waited over 20 mins. Wrong food was brought to us so we waited a further 15 mins. Employee came out with a scowl on her face. Nothing was said, not even a sorry for your wait or anything. Awful service

Cold food, half full Mcflurry's, must be the worst McDonald's in the area.

Didn't have to wait too long for food. Easy to order and customise to my liking.

Wow what can I say , was served by a lovely young lady called Sophie , she was so attentive and had a lovely smile , thank you Sophie ! (Friday the 11th)

wrong order I ordered big mac and selects you sent me just selects

didn't bring milkshake for kids just threw 3 random cokes in the bag.. food was cold

asked for no cheese due to allergies and my son bit into it thanks for the hospital trip

Sat for 15 minutes at the window waiting for two meals. X4 cars behind all got food and passed. Pathetic

Worst McDonalds in the north east half your food will be missing off your order and wrong every time will never go back here again.

Arrived cold and coke was flat

Half the food missing from a £30 order , useless honestly worst McDonald’s in the north east

ordered two double cheese plain, but it instead got everything on it. chips were cold. I keep giving this place a chance and always let me down

Missing brownie and strawberry milkshake. Very disappointed about this order. Fanta tastes like acid and nuggets were like chewing rubbers. Never returning

cold food no niceness from the driver... why have milk shakes or for thar matter burgers or ANYTHING ON YOUR F88KING MENU... IF YOU CANT EVEN DO AN ORDER RIGHT.. SORT IT OUT

Or twice today from coulby maccies and twice they got the order wrong first time they forget a happy meal and second time the remember but only put the fries in to nuggets

Terrible. Food was late, cold and stale!

Always something missing no garlic no sweet chilli no ketchup no curry

The chips were cold and the burger was over cooked the bread bun was like leather .

Oder food around 6om canceled at 7pm due to it be not in time frame for delivery time place by yourself. I reordered at 7pm didnt turn up untill 8.20pm

Ordered dips and again never got them

Terrible service food freezing cold and over 30 minutes late time kept changing and young kids hungry… terrible

Ordered extra chill sauce dips as they always forget them in the chicken selects meal not this time they sent all dips but 20 chicken nuggets instead!! It’s literally Davey time we order so won’t be in future as the staff are as thick as a castle door …

They forgot my quarter pounder

Didn’t bring the sauce we ordered

Ordered food at 6.30 arrived 2hours later stone cold delivery driver was at restaurant at 6.45 will not be ordered from here again food went straight in bin

3hrs! Then at 8.57pm I get a notification today delivered at 9.20? I want a full refund as I haven’t received any food

Awful experience ordered at 11:30 and never turned up

McDonald's Coulby Newham Is By Far The Worst McDonald's I've Ever Been To In The United Kingdom.

I did not receive any four digit code therefore the delivery driver refused to give me my food even after I tried to explain I did not receive a code he tried to walk off with my food three times I was nearly crying at one point as it had been my last 26 pound and I spent it on just eat take out aged nearly crying he reluctantly gave food and at this point it was freezing

Waited in the drive through as two cars got there orders taken before me and they both had drove in after me sat for 5 minutes waiting for them to take my order and they always mess it up to and get it wrong

The food was absolutely freezing because he went to the wrong address which is the total opposite end to where my address was even though I put on the instructions that my address was on cass house road!!

Food didnt arrive despite saying it was delivered

Expect to get the complete wrong order and don’t get a refund

Had to wait for cheeseburgers.... Maybe they didn't think they were going to sell any today? Look at the portion of fries! Discraceful

Once again, the staff in MacDonalds screw up the order!!! It’s not on and we won’t be ordering from them again!!!

Freezing cold to the point it was inedible. Waste of of money

Order said it was delivered but haven’t received my order!!

Website stated 20-30 min delivery time when I ordered at 8:15. Order arrived at 9:09. All items were freezing cold. Milkshake melted. Sauce incorrect, complained on website and was offered £4.44 back. Not sure how This rectifies a completely cold

food cold, no straws and tasted mediocre

Burger was really tasty and reasonably warm but the fries were stone cold.

My food didn’t come right I’ve requested a refund but still not received it

Didn’t display order number on preparing or collect screen so didn’t see the food sat there on a troller. Nobody called out the number either. Food was cold and drink was flat and watered down from the ice.

Items missing from order! Really disappointed

Don’t know why I ordered from McDonald’s cz it’s always cold and the quality is getting worse

driver couldn't find my house so food arrived cold

Food was stone cold and took over an hour to arrive 😔

Couldn’t find my house when I gave him directions on the phone twice, food was cold and McFlurry was melted

Terrible service and even worse food. Freezing, no dips and tastes like cardboard

time changed twice then food was really cold very disappointed I use mcdonalds alot

Fries were cold. Sandwich lukewarm

Missing nuggets, food was stale and stone cold

It took over 30-40 minutes to deliver and went to at least 2 drops before ours

Garbage, £13 for a tiny “Big Mac” and half a box of chips

Cold food. Missing items. Drinks were spilled by the delivery driver and dropping out of the bag.

“35 - 50 minutes” delivery time. Placed initial order at 1:30am and got an estimated delivery time of 4:15 - 4:45am. Cancelled and reordered. Got an estimated delivery time of 3:00am - 3:25am. Food arrived at 3:40am was cold and half of it missing.

missing food and what did arrive was cold

I don’t understand what’s going on, I’ve ordered at 1:55am, got told originally it was going to be arriving between 2:20am and 2:40am for it to be changed at that time slot to between 3:25am and 3:45am, no driver found and the restaurant is closed

Forgot our large chips we ordered

Instead of a coffee, I got delivered a tea which was cold, the pancakes came with no syrup or bacon which was also supposed to be included in flatbread. No hash brown that I ordered either.

Really late and good came and was stone cold

Delivery time was great however food was cold and soggy

Getting to like this place reasonable fast food decent price some good offers

everything else was here apart from a cold drink and my coffee other then that the driver was very polite and everyth8ng else was hot so 9 stars put of 10 with this one guys

Food was stone cold. Asked for a refund and was ignored. Abysmal service from McDonald’s

Our delivery had items missing unfortunately and there was no option to order the best thing on the McDonald’s menu - a toffee latte!! Don’t understand why but otherwise it was alright.

I ordered a mcspicy chicken and got a normal McChicken burger. I'm not sure how you mix those two up. coulby is normally good with getting my orders correct. unfortunately, this time they didn't.

Only ordered 4 items, and 2 of them are the completely wrong item!!

Cold and no burgers missing toppings - no chicken nuggets

Normally sound missing items n fries soggy as

Food said been delivered, had to go find driver 5 minutes away from house, food absolutely freezing, missing breakfast meal

didn't get what I ordered now going to have to reorder through MacDonald which is going to cost again for delivery,no good MacDonald giving me a code for free meal going to have to pay again

I have just had a delivery from mcdonald's items ORDERED missing BIRTHDAY CAKE DONUT ) MILK ) 2 CHOCOLATE CHIP COOKIES

didn’t get my syrup on my pancakes

Order came almost completely incorrect, pretty annoying

Absolutely terrible service again !

Easily tracked and arrived on time. Popped fries in air fryer for a couple of minutes to get hot and really enjoyed it.

The attitude off the lady that delivered this item I was not impressed

don't know what it is about mcdonald's in general lately just not the same as it used to be

This mcd should be visited only at nights as it was very quiet and you get your order served fully with out any items missing. In the day time it was worst the staff never serve the food properly they always miss sauces in the burger, the staff servers messy fries. Must visit after 10 pm. The store was clean only on nights and the parking is quiet empty on nights.

ordered 3 items only 1 item arrived!

The food was okay just a bit cold but the coffee contained cleaner and was not drinkable

every time I order there is always something missing, this week a full meal was missing and my bags weren't sealed when they got to my address. won't be ordering anymore

Order was missing some items and the rest was freezing

Time for delivery kept changing all the time. Arrived cold

Everything was freezing cold and horrible

never got my free chicken nuggets

waited two hours for nothing to be delivered even though the app said it had..not happy

Just eat driver was rude asf slamming the door and wouldn’t move out the car , it’s shocking

food was stone cold, driver had clearly not put into a delivery bag, was one of the bags had also been opened.

Order time was changed three times. On delivery box of large chips was half full all food was cold and in eatable condition