McDonald's in Middlesbrough

delivery driver decided to pull up and take a break while my food was in the back of the car he lit a cigerete up and decided to make a call and have a full on conversation whiles I was stood awaiting my food I then had to go outside and knock on his window and ask him for my food and what a waste of my money it was

The meals delivered were stone cold. chips tasted like they had been reheated several times and burgers where like cardboard. really disappointed ☹️

All food was cold and covered in coffee

Food was stone cold, barely any chips. The time for our order kept changing getting later and later waited ages for our order.

half the order was missing foid was freezing delivery driver got lost

Took over an hour to come and I was sent the complete wrong muffing that I can’t eat because I’m allergic!!! And a hash brown was missing. I had to microwave my coffee as it was stone cold. Absolute joke.

MISSING ITEMS. NOT THAT HARD TO PUT AN ORDER IN THE BAG!

no food was delivered to my home

always change the time then when u get the order there is guaranteed to be something missing lost count how many orders I've had items missing not a very good service at all

My Big Mac came with no bun lid , I never received my strawberry milkshake or sauces , medium chips came like a small portion and were cold , literally 2 minutes away from you as well couldn’t get the option to collect or I would have , don’t think I’ll be ordering again. Says spend over £20 and get a free chicken mayo or cheese burger and didn’t receive that either. Got chocolate also tasted like I’m drinking water

Forgot all my food and sent it freezing

Food was freezing cold delivery late

ordered a family meal with 4 burgers and 4 fries. but no fries turned up at all and 1 of the burgers was wrong. Big mac was good though. shame it's missing half the order

Bad customer service who serves cold food

Absolutely appalling this is second time this has happened to me it absolutely shocking I paid over 40 pound for this order and I didn’t receive any of it , I phoned the restaurant to be told that driver had picked up at 11:15 and this is when I phoned them at 12:10 I just want full refund to my bank account because I wont be using this app no more all my hard earn money for delivery drivers to eat the food this twice this happened to me need better delivery people putting your company to shame

food freezing cold and missing items

missed some of our order but can't get in touch

over an hour for delivery and half a milkshake and missing small fries and large fries

The worst customer service I have ever seen in my life, give this store a miss is the only advice I can give

Food was freezing and soggy only won’t be ordering on just eat again or from McDonald’s

No mc flurry said put a muffin instead didn’t even do that waste of time everything single time ordering something wrong

everything came alright but one of the drinks was half empty as the rest was all over the bag

Food cold so not impressed. Order left 15 mins before delivery and multiple stops so no surprise it was cold.

Foods is freezing and got three wrong items

Appealing the food was over hour late rang the shop said driver had it to then put phone down and the order then take another 30mins everything freezing and items missing want a full refund won’t be ordering again

DO NOT ODER !!! Didn’t turn up at all never get money back not first time this happened now

Food is cold chips taste like they been reheated

Got a coke instead of a vanilla milkshake too

always the best food and service from the best McDonald's in teesside, thank you

Such a friendly delivery driver, he was helpful and polite. Hes a credit to just eat x

The food is absolutely freezing

as mentioned by driver the point of location was wrong but the address I entered was right.

Worst macdonald cold chips yet again don’t understand why can’t give fresh chips cheeky , rock hard chips like they been sat there for hours

pieces of plastic wrap found in both muffins

missing food items cold and abysmal service

My son cheese bites and McRib meal didn’t come , it’s shocking he was waiting all week for a treat and then this happens?!!!!!

Food was delivered freezing cold and all squashed out of shape the milkshake was like water and warmer than the food.

the galaxy caramel mcflurry was missing

missing items ice cream was plain instead of what was ordered double cheese burgers came as singles

he went out his way to get order to me very good service

nothing missing, chips were triple cooked not nice like normal 😔

food was freezing cold bacon was hard and was not worth 27 pound

Everything great, but no napkins

Driver was great but the food was so bad. Don’t know how it was warm but the soggiest food we’ve ever eaten. Would’ve been drier if it was in the bath. Drinks were flatter than a pancake. Horrendous.

Missing a big mac, got a banana milkshake instead of a chocolate milkshake. Not happy

Fries only half full and drinks had leaked. Why a service charge ?

The burger buns are absolutely trash why are they always hard now?

🍟 were cold and so we're all the burgers 🍔

The fries were rock hard. Burgers only just warm

only received the drink from the order

Hot fresh food ordered swiftly. Polite driver. Perfect for when got in from a night out

Misssed half my order then replaced it with a blueberry muffin (I’m allergic)

I really wanted a milkshake but looked like their machine was broken as no ice cream products for sale

Drink didnt have a lid on it, poured soda all over inside the bag and explosed all over my desk spilling drink everywhere (didnt notice bag was wet till I put it down), then they also forgot items from my order this sucks

food was nasty cold and got fed to the dog

worst mcdonalds ever how do you get the order wrong twice if you can't get orders right stop doing delivery

Was freezing as it was brought on a bike

4 monopoly stickers have not been attached, the only reason why we ordered McDonald's is for the competition

ordered two sausage McMuffins and the bread was rock solid ruined everything.

ice cream was melted and all over the bag

Sausage patties missing from both sausage and pancakes

Very disappointed as the burger and chips were barely warm and no ketchup was provided despite being ordered. It made for a very poor but expensive meal. On the plus side, delivery was quick.

the delivery driver made me feelscared as he intimadated me i recently just lost my daughter and i suffer with severe mental health the delivery man as made my mental health really bad tonight

I am really unhappy with order as the majority of my order was missing and it was cold. Every time I order from this restaurant there seems to be a problem either cold food or missing items.

Things arrived and the coffee was allover all the food and drinks

i received 6 nuggets and 3 tenders instead of the 13 nuggets and the 6 tenders.

Food is missing quite a few items

I use this store 364 days a year. The staff are always friendly & courteous the food is well presented. However they are badly let down by owners who think that food hygiene rules don't apply to them. They can often be seen wandering round the food preparation area moving drinks etc around. With out any PERSONAL PROTECIVE CLOTHING ( not even a hat ) When asked the reply was we don't need it, if you don't like it get your money back and go somewhere else. So not only does PPE not apply to these owners but niether does CUSTOMER SERVICE Please note this in no way reflects on the staff just bad owners

They never make it right lol. Ask for double cheese supposed to be on top and bottom they only give 1 slice on the bottom. The bun is always hard and chewy and the fries 90% of the time are cold and not salted. Sometimes when you ask for ketchup dips you don't even get them but I can't complain about that this time because they followed a simple task for once.

Freezen cold again won't be ordering again, chips are full black bits burger is black like rubber

Food was cold, and missing 4 items.

DIDNT EVEN LET JUST EAT know that there closed so I didn’t receive any of my order !!!!

food is absolutely freezing cold! mango smoothie was spilt all over the bottom of the bag. It looks like the order was thrown from one side of McDonald's to the other before being punted into the bag!

burnt sausage patties, and muffins either over toasted or stale as they were as crispy as a baguette

I have recieved the wrong order

Ridiculous can't even get a order right!

I ordered a large Big Mac and got a chicken big Mack

I ordered online on just eat and I received the wrong order

Took an hour to arrive. Food was cold. Also had food missing from the order.

food was really cold had to walk it up.

very nice food but got chicken selects instead of chicken nuggets

My food was damaged due to drinks spilling in delivery guys bag

No straw which is a pretty vital part

Food was warmed up. Wasn’t even freshly cooked

One item was missing and the "hot food" was cold when it arrived. A waste of £35.00

I do this order literally like every day, you can check me records, and the dilivery man was asking me for a dilivery code which no one has ever asked me before, he was rude, and was not cooperative at all. Complaint is all about the delivery.

I don’t believe anyone will ever read this , but why would anyone ever order nearly £40 of food and have no sauce 🤔🤔

Awful. drink was half empty, bags were soaking wet, food was freezing

Full order freezing cold and birthday doughnut missing, that cold had to re heat full order in airfryer

A lot of missing from delivery and arrived cold, unable to contact restaurant

The food with freezing cold when arrive wasn’t worth the wait

Food came very cold no straws nothing and came late

waited an hour n half all good cold plus m flurry missing plus coke was spilt

my food come missing chips and bag was ripet open and the other chip were freezan cold had to be put in the bin so I would like a refund as this is npt the first time I ha e had missing food or its come open and cold

Paid cash for an order and claiming I've not paid at collection window.

My food was cold and the drinks and Flurry I ordered were wrong I put them in the bin, complete waste of money. It, only gave 1 option to rate it. Decided to claim for missing items. So frustrating this app as I rarely get a complete order.

Chicken nuggets were missing from the order

food was cold and the charge chips was half full.

£750,000 Spent on this McDonald's according to Gazettelive the local online news feed. Looks fantastic. Fittings and carpark are really nice. BUT... No receipt for your order number. There was no queue, and we waited nearly 20 minutes for a breakfast wrap and a breakfast roll. The photo is of a new TWIX Latte... What a waste of money 💰 The food was good, just the wait and the coffee ☕️

extremely late, order wrong, have emailed just east