McDonald's in Middlesbrough

Service is always so slow. If you order via uber eats it's never coming or if it does, very rarely, your food will be cold! This is an extremely bad service and I would encourage others to go elsewhere.

Standard. Small immediate car park, bigger car park as part of the cinema complex. Part of a small leisure park. Not my first choice of local McDonald's due to the town centre location.

Slow service, long wait with an empty restaurant. Got the order wrong. Rude staff who don't acknowledge you.

Worst mcd ever tried .The staff behaviour to customer is very bad . On 20 th march 2025 I ordered 2 strawberry milkshake and I got milkshake with no strawberry flavour or taste I asked for new one and they serve me shamrock shake and strawberry shake in a glass and when I ask for straw that girl on front throws 2 straws on me . On 18th march when I ordered a big mac meal with happy meal milk I got an expired milk . You always check the expiry date before eating from here.

Atrocious. Waited an HOUR for our food to be ready, all the while people off their heads on alcohol and other drugs are stumbling around the building and several threw up in the hallway. Genuinely atrocious

It was awful service and the driver put the food on the doorstep and drove off and the lids on the coke weren’t on properly and spilled everywhere in the bag

First time using just eat and I'm impressed 👌

All items were sent, including the ketchup. I still think McDonald's can do more to keep our food hot during transit - perhaps foil packaging or something similar. However, I thought the delivery charge was very reasonable and they don't put the prices of the food up like others do. Therefore, I was happy overall. Delivery was good too and the driver was cheerful and polite.

Turned up no 5 chicken selects and drink was upside and empty by the time it got me

Missing item and fries werr cold

Got a drink which is completely spilled had to return it to the delivery driver

Stone cold and didn’t include my vegan burger which was the only reason I ordered from there

Bits missing from order, food cold and Coke Zero was flat sort it out maccas

I ordered a coke but didn't receive it

Missing items and wrong items delivered

Radical interior design compared to how it, and all the other McDonald's, are laid out. Not sure about it. Possibly less appealing to the kids, a big part of their customer base

No straws again. Don’t stand for this. Today it’s our straws but tomorrow it’s our freedom

Slowest service ever. Nobody inside, 3 at the drive thru. Having to wait 15 minutes For a sausage and a hash brown in the car space, should have been ready at the window. I ended up having to go in to get my food.

The order arrived in the worst state, the whole drink was IN the bag!! not inside the cup and the burger was all over the place with the sauce leaking all over!!

Water had been opened and filled with random debris

The restaurant offers a familiar and consistent experience. The menu includes a variety of options, from classic burgers and fries to newer items like salads and wraps. Service is generally fast and efficient, making it a convenient choice for a quick meal. Prices are typically affordable, offering good value for the money. While the food may not be gourmet, it satisfies a craving for familiar flavors.

Food missing and drinks spilt all over

Got bayed AGAIN no hot drinks very poor

The McDonald always messes things up and give wrong orders or miss the items from it.

While quite a few people take a swipe at McDonalds, sometimes it’s just the best option for a quick meal while you are out & about.

The order came in an Iceland bag

didn't get my food instead got an extra drink that leaked all over the place

I replied to use saying wanted refund as never got what we asked for

Missing food as usual. ITS NOT HARD

forgot My brownie and gave me a apple pie instead of Terry's choclate orange

Full meal was cold chips, nuggets and double chillie burger

my tomato sauce didn't come I ordered 3 and got 1

everything was freezing cold andbotb big macs was chucked together was a absolutely a mess order large meals the portions of fries we absolutely terrible dont ecen think we got half a portion I usually use this mcdonads alot never had any issues but I can't believe how bad the food actually was very very disappointing no Ice in drinks

All food was cold as if it had been made and just left for hours. The chips were so light in colour like they had barely been cooked but tasted as if they had been cooked and for hours on end, very very poor quality meal.

Not good order not good nothing

food is cold and inedible. I'm livid

Ordered from a kiosk inside the restaurant and it was 24 minutes to provide a cup of coffee, a double cheeseburger and six nuggets on a midweek quiet lunchtime. The coffee was warm, not hot and no sauce for the nuggets. It was quiet inside when I placed my order, but was getting busy when I left and many people were questioning the delays. Simple enough never to use this place again as other options are closer.

food cold and rock hard. inedible.

wrong food completely yet just eat wouldn't refund it. the fries that were in the food were freezing and the delivery driver was rude and dismissive

Excellent job after a while I got the hot chips from McDonald's thank you guys.

they didn't put what I needed in my order, everything was spoiled and spicy

very friendly and polite driver, 1 of the 1%, an as for the food it's just mediocre 😕

Absolutely vile, last order from McDonalds.the workers need more training . Yesterday’s order was crushed and mushed into the boxes clearly intentional and this morning the sausage meat wasn’t cooked in 2 orders .moonstone cold and undercooked .

Received half of my order last time I order here

Ordered for 12. Booked at 10:30 for 12advanced. Still managed to be half hour late.

food was nice and warm very fast delivery.

Estimated time changes as doon a sypu olace order then further changes, food was cold.

so i got chips there was NO salt on the chips how does one even eat such dry chips. i also was at the till standing for 10 minutes didn’t get served so left the shop due to bad service. the toilets were all locked also

over an hour late, apparently preparing order for over an hour and it arrived stone cold, how?

Food had the drink spilt all over it and drink was empty in the bag and McDonalds wouldn’t help one bit

Only order on screen waited 15 mins for food service is so slow

Not a single item delivered except the McFlurry. Full refund please!

Food was freezing missing the drinks missing burgers chicken nuggets what an absolute joke that is you pay for food to be delivered an it’s cold an horrible an things missing this is not the first time this has happened

Always a steady order from here. Delivery always quick

It hasn’t came with the M crispy

took ages for delivery food was cold

Normally the food from here is cold when it arrives today it was hot, Fresh and not sloppy made.

Food was soaking wet as one of the drinks didnt have a lid and all the food was ruined.

Everything was tepid and needed to be reheated

Food missing !! How can this be possible!!!

A late-night (midnight-ish) order. Food was overcooked. Mcflurries were about half the size that they should be (we ordered a mini McFlurry a regular McFlurry. Weirdly, both were about half-filled so I guess we got a Half McFlurry and a Quarter one)

Food came cold, just arrived driver rode/drove past me 5 times while trying to signal him.

Fries freezing too hard and the burgers freezing

completely wrong food. cold. not our order

did not get all my order and got someone eles as well as mine

It was the wrong order i got some 1 else's order so it all whent in the bin £13 dawn

Always good service. One of the few mcdonalds that get your order right and make burgers without sauce upon request. Always put the correct dips in. Collection is always quick and easy too.

didnt get anything apart from fries

Wrong order, yet again. It’s like they do it on purpose. Everytime I order they’ve either missed items or sent wrong items instead. Today I’ve ended up with 2 quarter pounders instead of a cheese dippers share box. I’m vegetarian. Cheers

The meals delivered were stone cold. chips tasted like they had been reheated several times and burgers where like cardboard. really disappointed ☹️

delivery driver decided to pull up and take a break while my food was in the back of the car he lit a cigerete up and decided to make a call and have a full on conversation whiles I was stood awaiting my food I then had to go outside and knock on his window and ask him for my food and what a waste of my money it was

All food was cold and covered in coffee

Food was stone cold, barely any chips. The time for our order kept changing getting later and later waited ages for our order.

Took over an hour to come and I was sent the complete wrong muffing that I can’t eat because I’m allergic!!! And a hash brown was missing. I had to microwave my coffee as it was stone cold. Absolute joke.

MISSING ITEMS. NOT THAT HARD TO PUT AN ORDER IN THE BAG!

half the order was missing foid was freezing delivery driver got lost

My Big Mac came with no bun lid , I never received my strawberry milkshake or sauces , medium chips came like a small portion and were cold , literally 2 minutes away from you as well couldn’t get the option to collect or I would have , don’t think I’ll be ordering again. Says spend over £20 and get a free chicken mayo or cheese burger and didn’t receive that either. Got chocolate also tasted like I’m drinking water

Forgot all my food and sent it freezing

no food was delivered to my home

always change the time then when u get the order there is guaranteed to be something missing lost count how many orders I've had items missing not a very good service at all

Food was freezing cold delivery late

ordered a family meal with 4 burgers and 4 fries. but no fries turned up at all and 1 of the burgers was wrong. Big mac was good though. shame it's missing half the order

Very bad customer service. Person who answers the phone claims himself as a manager and got no clue about his job role and how to speak to customer. Very bad attitude.

Bad customer service who serves cold food

Absolutely appalling this is second time this has happened to me it absolutely shocking I paid over 40 pound for this order and I didn’t receive any of it , I phoned the restaurant to be told that driver had picked up at 11:15 and this is when I phoned them at 12:10 I just want full refund to my bank account because I wont be using this app no more all my hard earn money for delivery drivers to eat the food this twice this happened to me need better delivery people putting your company to shame

Ordered a milk shake and was handed a cup with flavoured milk that was more runny than coke. Was told "This is how they are coming out! Do you want it or would you like something else?". If it's not right, you should not sell it, charge people extra for it, and then hand them substandard products with poor excuses. Luckily, I spoke to the person that took the meals out and had them swapped.

missed some of our order but can't get in touch

food freezing cold and missing items

over an hour for delivery and half a milkshake and missing small fries and large fries

The worst customer service I have ever seen in my life, give this store a miss is the only advice I can give

Try to avoid on match day it gets really busy, but once the football match has started, within 15 minutes beforehand it goes quiet again

Food was freezing and soggy only won’t be ordering on just eat again or from McDonald’s

No mc flurry said put a muffin instead didn’t even do that waste of time everything single time ordering something wrong

everything came alright but one of the drinks was half empty as the rest was all over the bag

Food cold so not impressed. Order left 15 mins before delivery and multiple stops so no surprise it was cold.

Foods is freezing and got three wrong items

It's big. That's about it. Their inability to mix hot chocolate powder is amazing. Milk at the top, sludge at the bottom.

Appealing the food was over hour late rang the shop said driver had it to then put phone down and the order then take another 30mins everything freezing and items missing want a full refund won’t be ordering again

DO NOT ODER !!! Didn’t turn up at all never get money back not first time this happened now

Food is fine, but having to wait nearly 20 minutes for food is a joke, especially when you can see other people in the drive through getting served and told they ordered on the app. So me coming into the stor makes me a 2nd class citizen then does it, why do they get better service because they orderd from the app. Is my money any different it's a joke and definitely won't be returning