The best restaurants in Royston Palace North Hertfordshire East of England

Really lovely food 10/10 recommend!!

If you are looking for authentic Thai food or something close, don’t go to the Thai Rack. The food is disappointing, as is the service. Simply too busy to pay attention. Everything is over sauced and heavily laden with sugar and salt. We were told that rather than serve authentic cuisine, they cook for the local palette. That’s understood. They are catering to the market. But to be told that we, as customers, should request authentic Thai food is problematic. Surely the onus is on the restaurant to offer both as does another Thai venue in Royston? This restaurant has clearly found its niche that is to trot out British style Thai dishes for locals. So if that’s not for you, please don’t bother and if you’ve travelled in Asia then stay well away. The sweet and sour chicken was drowning in sauce: more a soup than a stir fry. The chicken was thickly cut; a basic mistake on a good stir fry. When I poured the stir fry liquid onto an empty plate to show how much sauce they had served, then asked if they would eat all that liquid, the response was ‘no’. So why would they expect a customer to stomach this? The dish tasted more Chinese than Thai. Just chicken drowning in too sweet and too salty a sauce. Also the colour was a high red. Perhaps artificial? The vegetables were limp due to too much fluid. The rice was plentiful and moist but lacked any flavour. The crab tasted musty. The pork belly was over cooked, as if reheated. No crisp on the belly fat, where any fat could be found. The fat had more of a stretchy consistency than a crispy one. The pork itself was hard, and dry. Clearly overcooked. Perhaps reheated in a microwave? The colour was off too. The papaya salad rather than fresh and fragrant was also over sauced and limp. The same sauce as used on the soft shell crab starter, but diluted down. Again, super sweet. No bite to the vegetables. No standard citrus, lemon grass or chilli notes, more glutinous sugary and salty soupy sauces. Apparently, made this way for us locals. Customer service was embarrassingly poor. No one asked how our food was once we started to eat. Admittedly, the venue became more busy. But there was no interest there aside from banging out the order and leaving you to it. We asked 12 times for the bill, which they didn’t want to provide. However, the conversation about the whole experience was very much one of excuses, and had a sickly, patronising whiff of ‘you’re trying to run a number on us’. We paid in full, of course. We wanted to pay. We insisted. Having asked over and over for the bill, it was left for us to walk up to the bar and insist to pay again and again. At the bar, we were greeted with more excuses and contradictions as to why the food was so disappointing. It’s not about making payment or not, it’s about the restaurant taking on feedback and treating the customer with respect. It was very much about them; their excuses and ‘guilt’ (as they said) about the food, rather than about truly listening for improvement or to grow the customer base. Please provide a positive, respectable dining experience than tell me you feel guilt. If you love authentic Thai food, you’ll likely know where to go in Cambridge. This experience is for people who like heaps of food on the plate that heavily tastes of sugar and salt. No notes. No flavour. No fragrance. It was essentially a high class ready meal. We ate well less than half of the dishes. Just gave up. This is the third time eating with the Thai Rack in three years as each experience to date has been a farce. We’ve always paid in full and tried to give it a go because we want to support our local venues. But no more to the Thai Rack, and refusing to pay is simply to let them off the hook as they can convince themselves it’s a con rather than genuine customer feedback. They don’t care. That was the sentiment and clear by the response and behaviour. Then again, they have a niche but it’s not for diners who seek authenticity, or at least balanced flavourful cooking. No star rating. Thanks

Ignorant rude old battleaxe who rudely barks there are no tables as they are booked. Very poor customer manners and zero personal interest . AVOID

Great dog friendly pub. Food was delicious and the service was amazing.

We stayed in Royston for 2 days and had breakfast there both mornings. Food is delicious and staff are very kind and friendly.

From the second we walked through the door the staff could not do enough! I met my friend here with my 2 children and we sat in a booth. Absolutely gorgeous freshly made food, lovely decor and my son adored the milkshakes! This place is suitable for any level of gathering

Food was amazing couldn't eat it all managed to get a takeaway out of what was left lol. Service was both friendly and quick. There were a few tables already full when we arrived and we had not booked. So thank you Royal Bengal.

Absolutely brilliant. Every dish I've ever had her has been exceptional, both in taste and presentation. Just wonderful. Highly recommended.

Fantastic service and food! The staff were very friendly and attentive, and the food was hot and delicious!

Coffee with a smile Hot coffee with warm and friendly team

Worse Chinese take away I've ever had disgusting cold within minutes of taking it home

Rahmon is an excellent business owner and very welcoming! the lamb samosas are some of the best ive had in the uk and the different curries are delicious . The stand out for me was the peshwari naan it was so good i went back again the next day just to have it again its sweet and soft almost like a desert . Highly recommend this place, the onion baajis are excellent and crisp perfect size . i will be back to try your tandoori skewers and other dishes that rahmon recommends and ofcourse to once again eat that delicious peshwari naan

They make some absolute banging hot chocolates

Amazing food very good and tasty amazing service from Henri amazing waiter would reccomend

Superb, safe service as ever. Very good food and ambience. Birthday Brunch. Resent being called 'Darling'