Based on 1.500 opinions finded in 2 websites
Based on 1.500 opinions finded in 2 websites
Nº 192 in 421 in North Hertfordshire
Nº 47 of 84 Other cuisines in North Hertfordshire
Opinions
Had a table of 4 booked for tonight at 7pm. Once we ordered we noticed it was 45mins and our starters hadn't arrived. We asked the waitress who said she'd check, she then brought over the mains. We told he'd we was waiting for our starters, she then went and came back with the mains and told us everything was ready and would need to bring everything over or it would go cold. We agreed as we where all hungry. So we had our mains and starters at the same time, food was warm but not hot. Once eaten we asked for desert menus. We ordered our deserts which then took over 45mins again. We got to 9.30pm when they arrived. We ate these quickly and went straight to the bar to pay. We where shocked to find no discount and not even our drinks removed from the bill. After the very long waits for food and the mix up with starters there was no compensation. The waitres even said it was her fault that the mix up happened but nothing wad amended to the bill ? The food was nice but not worth the poor service. They need to employ more waitresses staff to cope with the demand ! We had booked a table for the following Saturday which we will cancle after tonight's meal.
Gemma Flowerdew . 2024-12-13
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Arrived for pre-booked festive dinner - told that turkey was only available for those who had pre-ordered. Was not given the opportunity to do this. Unapologetic staff with no remedial options offered.
Joe Gavin . 2024-12-10
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Awful staff presence Was told being “kicked out” after sitting down 2 seconds to then be shocked… Then told Joe kicked out but to be moved to different area… then told a large free table she will clean The on approach of table a rude young lady decided to say the woman promised her (fake) To then she only had one person join her We hand 10 people Then moved to restaurant where a blond member of staff was extremely rude on 3 occasions!!! Meanwhile other rude customer was smug We was pulled pillar to post Shocking Will never return due to this How ever young bar man serving was very pleasant his about the only one who was! Did catch his name but dark hair and on point
Sian treadwell . 2024-12-07
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Nice food, nice garden, good service.
Mr Sline . 2024-12-06
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We came here for dinner and then again breakfast. Very nice. Staff good. Lovely idea having seating in the pod for dinner.
Trudie Guttridge . 2024-12-02
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Stopped there for food. We have loved the cosy but elegant setting, and the food was really delicious. A special mention for their pizza, you can tell they have an excellent oven.
Linda Linda . 2024-11-23
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We hired the room on the side for my daughters 40th birthday. I can't fault anything. The room was just right for what we wanted. The food was delicious and the staff were brilliant. Would definitely go here again.
Mary Brown . 2024-11-21
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I stayed here whilst on a course locally for work. The staff were friendly, helpful, polite and attentive. The food was good. The rooms were clean and nice. Had what you needed. Thank you for making me feel welcome
Gemma Piper . 2024-11-15
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Went for a birthday evening meal in the restaurant. The service was extremely slow.I had to chase our mains as an adjacent table sat after us, received their starters before us and had finished their mains before we received ours! I really wanted the food to be poor too, but it was really nice. It wasn't busy, the staff didn't seem stretched, but they didn't seem happy. A smile was missing from everyone. We were given a discount for the ridiculous delay without needing to ask , but an personal apology from the manager would been appreciated as well. It's a shame, as we will not be back.
Toni Cannon . 2024-11-11
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Not sure where to begin Food is average and that's pushing it, service is worse than average Puddings look like they are shop brought But what really topped off a bad experience was watching the young lad relaying a table and grabbed the fork by the top not the handle of fork is disgusting
Craig Jones . 2024-11-10
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We chose to hold celebrations for my baby shower in the lounge area at Banyers House on Sunday after an amazing initial conversation with Chloe a couple of months prior, and everything was absolutely perfect! Chloe was so responsive to emails, helping us with anything we needed and being so accommodating in the lead up to the event, providing table cloths and helping set up on the day. Chloe even came in on what should have been her day off to ensure everything went smoothly which we were so grateful for! Alexis was also wonderful on the day ensuring we were taken care of and that everything was going ok. We absolutely won’t hesitate to book any future celebrations at Banyers House, Chloe and Alexis really are a credit to the team so thank you both so much! ✨
Katie Frost . 2024-11-01
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Went for Sunday lunch, which was very poor on this occasion. Sirloin Beef was so tough it had to be returned...not something I often do. It ruins the lunch for the whole table when this happens.
Onnie O . 2024-10-30
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Do not have the roast beef dinner ,save your money ! Tough meat and you are expected to eat it with a blunt knife. Gravy is think and stodgy and Yorkshire puddings that are so dry and burnt Not the Sunday roast I was expecting ! Staff are rude and arrogant . Avoid the place
RAY KAYE . 2024-10-27
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Brilliant service, fantastic food and great staff 5 stars all the way
steve richardson . 2024-10-24
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Pizza and a couple of Asahi, very nice indeed, Thanks.
Gary Smith . 2024-10-19
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Lovely atmosphere, lovely friendly staff and tasty food, Will come again
Elisa Beedell . 2024-10-19
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Very good service, staff were very helpful.
Neil Matthews . 2024-10-12
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We had our wedding dinner at the Banyers House. The team was very helpful in organising our night, they decorated the room for us and delivered lovely service. Food at the Banyers is always top notch and our family loved their meals and drinks. Thank you team, you’ve been the best and made our night extra special!
Anna F. . 2024-10-12
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I had a really great time at this venue! The food was top-notch – I couldn’t fault it at all. The atmosphere was buzzing, and the place was spotless, which made for a comfortable experience. The service from the team was fantastic too; they were welcoming and knew the menu well. They even offered us dessert and coffee, which was a nice touch. However, I was a bit disappointed with the drink selection, especially the real ales. I think they could improve by offering a wider variety for those of us who love a good pint. One downside was the booking process for larger groups. The website was quite a hassle to navigate, so an email option would definitely make things easier. Overall, I had such a fun night and would definitely come back!
James Lunnon . 2024-10-05
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I took my family here on the 21st for a birthday celebration. I took a cake in that had fallen over in the car, I showed the staff who were only too happy to help me and make the donut cake look fabulous. The service was amazing and the staff were happy. I will go back again the meal was slightly overpriced but that staff make it worth going back again. The owner should commend them thank you so much for your help and kindness. Just to be clear the food was amazing as well. all in all a perfect place to go Diane xxx
Diane Constantinides . 2024-09-22
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We arrived late on Saturday 14th, no parking for guests as there was a wedding reception and visitors had taken all the guest parking, we had driven over 200miles and had our toddler with us, spare sofa bed was not made we went out for lunch and still it was not made. Noise the from the wedding kept us up until after 11pm. Not a great experience to be honest. We left our coats by accident but these were not in lost and found and the staff seemed not really bothered to check the room for us either. I won’t be returning.
Matt Preece . 2024-09-22
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Nice restaurant and food very tasty, but service was awful. Everything took forever, we had to flag down staff to get anything, sat with empty drinks half the time. 2.5 hours for simple main and dessert. In the end they had the audacity to automatically apply a tip whilst the waitress shoved the card machine at us. We would've asked for it to be removed but just wanted to go home at this point. Automatically applied service charges should be illegal!
Katherine Gobey . 2024-09-14
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We stayed at Banyers house. The photographs online looked lovely. However when we arrived our room was extremely small and the bin hadn't been emptied. My daughter's room was even smaller and was missing a toilet roll. To add though we had a lovely time, the staff were very friendly and bearing in mind they were very short staffed they did very well.
Kim Batterbee . 2024-09-08
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I’m leaving review for the restaurant. I’ve been here in 2019/20 first times and recently came back after long time. Beautiful outdoors for dining as well as very bright inside. Staff very friendly and fast. Food still delicious and they make their own pizza which is delicious! I have tried swordfish, pasta, pizza and desserts 🍨👌🏽 Perfect restaurant for meetings, family gatherings beer and cocktail 🍸
Marlena K . 2024-08-31
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Travelled 130 miles to Royston to collect my car and parked near to Banyers House to get some food before the long drive home. Never actually went in as it looks like a lovely place and I felt too underdressed in joggers but realised when I got home that I’d dropped my driving license outside. I emailed and got a prompt response from the lovely Chloe, who posted it back to me! Thank you so much! If I’m ever in the area again I will definitely visit.
Amber . 2024-08-28
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Had a delicious mid week lunch here, from a very comprehensive brunch menu, in lovely surroundings with very friendly attentive staff. Definitely recommend coming here
Cathy Harvey . 2024-08-27
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We stayed here for 1 night in August. We initially contacted the hotel asking if we could leave our car onsite prior to check in and also if they could store our bags, which was not a problem. The staff were friendly and accommodating throughout our stay. The rooms were nice, a bit of dust here and there but nothing major. In the bathroom, shampoo was provided but not shower gel. Beds we found to be comfortable and slept well. There is also a tea tray which was well supplied. Breakfast was included for us and there was a good selection. They were also happy to change an item on the cooked breakfast for me. All in all a comfortable nights stay with a good breakfast in the morning.
Charlotte Toovey . 2024-08-27
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Stayed here as we attended a wedding locally and this was a great option. We checked in really late but the lady at reception was still really friendly! Free parking onsite, great! Room was nice! Perfectly sized, our remote was missing but the lady at reception gave us a new one! Loved the box of haircare. Fluffy towels/robes and one of the BEST beds ive ever slept in honestly. Breakfast the next morning was lush too - really good service! Ive marked down just because it needs a little clean in the restaurant areas, chair and table was sticky and so was the cutlery. There was also a few dead flies and spiders on the side. Other than that it was a great stay! Thank you! :)
MrsTC . 2024-08-17
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A huge pub with a huger garden. The size and shapes of the rooms keeps it from feeling like a barn and the garden is shady and filled with covered tables. Good beer, well kept. Super helpful staff!
Jono Podmore . 2024-08-15
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Very clean, friendly and good value. Very good breakfast included too. Definitely be staying again when in the area.
David David . 2024-08-11
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Great place with outstanding Pizza, hand made on site, they are simply the best in the area by a good margin. It's does get busy at times so we have had to wait a while on occasion. Outside is a lovely garden and covered area. Beer is good and staff are friendly. We go back again and again.
Andrew Mutty . 2024-08-04
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Beautiful setting. Friendly staff. In particular, the barman who served our coffees. Nothing was too much trouble. Very good customer experience and service
Rita M . 2024-07-28
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Food and staff was absolutely incredible:) Joe and Hannah couldn’t have done anything more for us and they made sure that we had the best first time experience. Could not fault this place :) Would definitely recommend.
emily thomson . 2024-07-28
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The food was nice but we waited over half an hour before our food arrived. It wasn't until towards the end of the meal that I noticed the bottom of my glass I'd been drinking out of had green dirt on it, and when we got the bill I was really shocked that my 1 glass of spritzer was £11.90.
Samantha Ackland . 2024-07-21
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Superb, safe service as ever. Very good food and ambience. Birthday Brunch. Resent being called 'Darling'
Terry Graves . 2024-07-17
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Food was fantastic, great drinks selection, good prices. Only thing that let it down was when we were seated they only gave us 1 of the 2 menus available (and the brunch menu was not to be missed) and they cleared our plates away very quickly... my dad was still chewing his last mouthful. It would have been nice to be able to relax for just a couple of minutes before the plates were whipped away ! Never the less, I'll be back.
L hoops . 2024-07-13
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We have chosen to stay here due to close proximity to the wedding venue we were attending. The room was lovely, good size. Very good customer service. The food was absolutely delish. Their freshly stone backed pizzas were amazing. Very good location and value for money. I found it a little bit noisy due to the windows facing the main road. But nothing what a good pair of ear plugs couldn't fix. Highly recommend.
Elena Meyers . 2024-07-07
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We had the pleasure to book and dine at banyers house as a party of 18 for lunch today on a Sunday afternoon, it was an absolute pleasure, the staff were amazing and catered for all our needs in a fast efficient manner I cannot praise all the staff enough, and the chef whoever you are the food was amazing We were more than satisfied with our entire visit and absolutely recommend this venue to anyone I hope whoever monitors the comments pass our best wishes to management and staff that were there today Sunday 7th July 2024
Ricky H . 2024-07-07
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Went for a roast her couple of time, never disappoints and a random brunch. Roasts really good and sandwiches really good. pizzas look epic also but never had them. Always lovely food, lovely staff!! Clean place. Desserts also great. Good selection of various dishes!! Defo recommend. The building itself is lovely and historic as well and well maintained!
Georgina P . 2024-07-07
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Nice food, friendly, not good parking
Suzanne Birmingham . 2024-06-27
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One star because I couldn't give none. Asked for an Irish coffee, asked if I wanted an Irish latte!! Served in the wrong glass (very small) the cream wasn't properly whipped. I couldn't taste any alcohol given the size of the glass I should have been able too. The manager was lovely and sort to rectify the situation , the next coffee was better but not the best. I could taste the alcohol, cream was better. Not worth the money.
Rallou Acland . 2024-06-20
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Delicious food at Banyers restaurant, with a lovely relaxed atmosphere - perfect for enjoying a bottle of wine on a sunny day. We ate on the terrace and enjoyed salads, pasta, the fish special, sandwiches and Lebanese fries.
Kahmen . 2024-06-15
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Never used the hotel but restaurant food is delicious. It’s bigger inside than you expect and decorated nicely. Shame there is very limited parking.
Marxie . 2024-06-13
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Had a meal this evening with friends and it was terrific. The main stand out for me was our waitress, Jodie I believe her name was. Excellent service all evening and couldn't fault her one bit. Will certainly return and already looking forward to it👍🏼
Connor Doyle . 2024-06-12
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Had a meal in the bar for a birthday celebration on a Sunday. Service was really slow - they had a large party in and didn't seem to have kitchen /service capacity to serve us as well. I think it was an hour and a half to get food on the table. Waiter was polite and food when it arrived was good though.
Christine . 2024-06-02
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The service was fantastic. The room was very comfortable. Early problem they don't Have breakfast until eight o'clock
John Pudge . 2024-06-02
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Amazing food and an option for everyone. I had vegan lamb moussaka and it was incredible! Very filling and tasty accompaniments of puccia bread and Greek salad! 😍 Can't wait to come back and have something different and definitely need to try the vegan sticky toffee pudding! Great options for vegan and vegetarians! 100% would go back.
Joe Glenwright (Glennerzz) . 2024-06-01
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Lovely stay, our room No.3 top notch.
Dale Samy (Poohs) . 2024-05-30
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Met with friends for breakfast on a Sunday. Service and food was excellent and good weather made it perfect. Would definitely recommend and will return and try the Sunday roast next time. Parking on site was another bonus. Thank you to the staff for an enjoyable experience.
hocklej . 2024-05-27
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What a lovely afternoon. 6 of us for Sunday lunch, nothing was too much trouble, even when one of the party spilled half a glass of wine over a freshly delivered meal, it was replaced with no fuss but with some humour! Thank you Banyers House for a wonderful experience. Tasty food, lovely atmosphere, fabulous staff. Maggie
Maggie Hamilton . 2024-05-19
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Had Sunday lunch, it was great, Service great, food tasty and hot. Will go back very soon
Andrew Rowe . 2024-04-22
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Thank you to Hannah and the staff for looking after us and helping to make my mothers 90th birthday a memorable and stress free occasion.
Paul Houghton . 2024-04-21
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Lovely lunch and great service! We haven’t been for a few months and the food was really good. Especially the half chicken. We’ve forgotten our waiters name (he did a mean moon walk and was covering for 2 weeks from another restaurant) he could not do enough for us and really made my 81 year old mum feel special. Will definitely be back!
Clare Swarbrick . 2024-04-19
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I recently had the pleasure of having breakfast at Banyers, and it was truly an exceptional experience! From the moment me and my friend walked in, we were greeted by Kimberley, who was not only approachable but also extremely professional. Kim served me and my friend and was quick 🙂 The staff was incredibly friendly, creating a warm and cosy atmosphere. The dining atmosphere was cosy and quiet perfect for a chat and a bite to eat. Now, let's talk about the food. The brioche was out of this world - hands down, the best I've ever had! The quality of the breakfast and drinks was outstanding, and what's even better is that all of this came at a very reasonable price. I highly recommend Banyers to anyone looking for a top-notch dining experience. The combination of delicious food, friendly staff, cosy atmosphere, and reasonable prices make it a true gem in the restaurant scene. Five stars all the way!
Daniella Carter-Wells . 2024-04-11
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We recently visited for lunch and it was very nice. I had the fish finger sandwich and it was delicious. We bought a pizza for our child and I would've been pleased to have it myself. It's not the cheapest of places but we walked out thinking it was definitely worth it. We didn't go outside but the outside area looks like it would be great in the good weather.
James Fender . 2024-04-09
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Booked a room through offpeakluxury. It was described as "calm stylish and elegant atmosphere". It was the absolute opposite. Noisy loud music, tired and run down. It was nothing more than a pub with rooms. Nowhere for residents to sit in a calm space as it was absolutely rammed full of pub goers in the bar and restaurant. It certainly wasn't stylish or elegant with broken seating propped up by bits of wood, curtains hanging unhooked from the rails, sticky menus and tables, dead flowers in the vases on tables and spilled lemon slices left all over the floor behind the bar. The Pat testing on all electrical equipment in the was last done in 2020 or 2021 which is 3 or 4 years out of date. Even the radio didn't work. The only thing that was reasonable was the food although that and the wine were pricey. Having paid almost £200 for the priveledge I think we were absolutely robbed. I've had fabulous experiences for a lot less and with spa, swimming pool, sauna and steam room included. I certainly won't be visiting the premises or using offpeakluxury site ever again. Disappointing doesn't describe it.
Robert Pratt . 2024-03-17
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Had breakfast with my daughter, food was okay, definitely had better, mine looked like it had been thrown on the plate to be honest. Service was excellent.
donna parry . 2024-03-17
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Banyers House offers all day dining for guests and walk ins. We popped in for lunch just after 2pm. Initially on entering we were ignored by a man behind the bar, it seemed that his shift was over, he needed to update his colleague taking over, there was absolutely no acknowledgement of us at all. When I asked the lady that was taking over if we could have lunch she said No, at my perplexed expression she then said of course you can. I said we'd not been to Banyers before. (We were initially unaware of the times the restaurant was serving food). Our table wasn't very stable but we managed to not spill our drinks and eat our food, the Malbec wine was delicious, the coffee my partner had was ok. My bolegnese was ok, lacked depth of flavour imo, but it was hot and filling, my partner had a fish finger sandwich that was fairly large, nicely presented and delicious with salad and a dressing on the side. The service we received from our waitress was friendly and courteous,. The table was laid with nice cutlery and pristine white linen napkins which is a nice touch. The surroundings, however, leave a lot to be desired, the whole place needs a good clean and tidy up, we found food debris on the window cills and floor, our view outside was of a courtyard with outdoor tables, the area was full of leaves and moss. Which gives it an un cared for look and feel, In my opinion a bit more attention to detail would lift this venue from ok to very good. The restaurant does have a 5☆ hygiene rating. In short it's a lovely building in a nice area but as my school report often said, can do better if paid more attention.
D 59 . 2024-03-16
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Great service - Jodie really does her job well and looks after diners. Lovely food - good variety and lots of fresh stuff. Great meal, thank you. We’ll be back soon!
DorisMunchkinSqueal . 2024-03-12
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This is overpriced and delivers none of its hype. Its simply a pub with rooms above. This was sold as relaxing break. No welcome, everything was dirty - tables, bar, floor. Overbearing thumping music. Staff clearly not trained in customer service in restaurant, bar and generally. I have nothing positive to say about this experience.
KAP_Colchester . 2024-03-11
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It would be nice to have the option of wrapped biscuit with our coffee
jane boreham . 2024-03-07
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Fantastic restaurant. Superb service, beautiful food, and a great atmosphere. Highly recommended
Kemal Yildirim . 2024-03-04
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Absolutely fantastic food and services in the beautiful restaurant. We only had a 3 course lunch here, though if that is anything to go by I'm sure the accommodation would be brilliant too. Very highly recommended and we will definitely be visiting again. Thank you for the excellent service.
Holly Crow . 2024-03-04
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We had a lovely Sunday roast then a relaxing evening and stayed over the night.
Donna Chorley . 2024-03-03
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We have just celebrated our family 'Christmas' together (yes I know it's March) at Banyers. We booked a pod to have our meal together and have a had a fabulous afternoon. Good food and great service. Gary was brilliant even providing Christmas crackers!! Nothing was too much trouble. Thank you. We will be back.
Julie M . 2024-03-02
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We booked one of the pods for our families belated Christmas gathering and had a wonderful visit. The pod itself had heating and was very spacious and comfortable. We did have a baby with us and although we couldn't have a high chair in the pod we have a pop up chair which fit on the bench fine. Gary served us and he was excellent, really funny and welcoming and humoured our Christmas in March. The food was delicious and as a group we tried a number of different items from the menu and could not fault it. Would not hesitate to book again.
Holly P . 2024-03-02
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Great food and great service. Staff were attentive and friendly. Food was tasty and excellent quality.
Tony Clarke . 2024-02-27
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I'd not been before last night and went to have a meal with a friend. Really lovely surroundings and the food was superb. The service from everyone was lovely but the lady who brought most of our food and who instinctively split our bill for us was briliant. I will definitely be back and will definitely not be sharing the haloumi chips next time - they will be all mine!!
Sarah Jones . 2024-02-16
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Stayed at this hotel for 2 nights with friends. The rooms were very comfortable and exceptionally clean. Everything in the room you could possibly want, from toiletries to dressing gowns. The hotel proved to be so inviting from check in to bar staff, we decided to eat there on the Saturday evening. Turned out to be great decision. The foods was great and a vast selection. We will return, thank you very much.
gregory f . 2024-01-22
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First time to Banyers House. It will be my last. The first thing I expect in any establishment is cleanliness and Banyers House fell down big time. Dirty floors, dirty bar surface, dirty tables, wall light bulbs caked in cobwebs. Coffee average, better going to Costa!
AuntieLou . 2024-01-21
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Great food and drinks, good setting and atmosphere.
Jack Timothy . 2024-01-12
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We held our post Wedding Dinner here, the service was fantastic and they managed to accommodate all 26 of us even after a Plumbing leak had lead to the original room being unavailable. The alternative room and atmosphere they created was amazing and hats off to the whole team especially Hannah and Kim who organized it all. For those also looking for an event venue this is a great place to choose in Royston and has two set menu's of options to choose from. I can testify that Set Menu A was not only amazing but all of our group loved it. We also had a couple of our group staying at Banyers House as well and they enjoyed their over night stay.
Edward Claydon . 2024-01-08
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We had high expectations as we live near a very good Oakmans Inn, unfortunately Bayners House was a let down. Staff friendly and professional, and venue as expected, but the food was a big let down. I explained that I have an issue with cheese (it makes me ill) and yet my starter had pesto on it. My main was dry chicken in a dry bun and what seemed like frozen chips. It was a big let down and such a shame as it was a family event. If they got the food right, they’d be unstoppable. The team are great and the venue is lovely, but whoever is responsible for the food needs to do some work. It would be a shame if Oakmans allow their standards to drop as they grow.
533dominick . 2024-01-07
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Stayed here for 2 nights we had a wedding nearby , rooms were lovely , had breakfast and dinner which very tasty the staff were amazing especially Jan who went out of his way to buy us some umbrellas so we didn’t get wet getting to the cab . Would definitely recommend
Karen F . 2024-01-01
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Service was terrible- food took ages. Such a shame as staff are lovely. Staff were really helpful when we asked to move tables as we couldn’t hear ourselves due to loud music. Music was good but not for us when we were catching up with friends.
Maria S . 2023-12-31
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amazing restaurant, not too expensive too. had the eggs royale and a half pint of cider, the latter being more aligned to london prices. was on a weekday midday and not too busy, a little slow service initially but friendly enough.
Andy . 2023-12-30
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We only went to the restaurant. The food was not bad but the service was quite slow. This was one of our parties second visit and we were warned by her about the slow service before going. This did not bother us as we are retired but for some people it may be an issue
Paul Sutton . 2023-12-28
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Just called in for a coffee mid-morning with the dogs after walking on the Heath. Staff were friendly and welcoming and offered us a seat in the bar area. Very good coffee and prompt service. Went back on Boxing Day for another visit. Equally good this time too. On next visit we will definitely try out the breakfast menu. Rare to find places like this and would recommend it.
Mike S . 2023-12-26
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Fantastic service and good food for an extended family Christmas meal
Darren Miller . 2023-12-25
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We have found The Banyer to be a bit hit or miss but we decided to give it another try for a birthday Sunday lunch as the birthday person lived in Royston. Yum! Is the word that I can only describe for that dinner. Could eat it again. Plenty of Roast Beef, huge Yorkshire Pudding and the gravy was to die for, so we asked for another pot. Lovely side order of cauliflower cheese enough for 2. We will be coming back in the New Year. Hope the standard stays the same now.
332nikkic . 2023-12-18
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Great staff and a great breakfast. One of the two rooms we had was adjacent to the kitchen industrial extractor which is left on all night and meant the people in that room did not get a good nights sleep.
Chris . 2023-12-12
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Great local beer, friendly service.
Anne Dunn . 2023-12-06
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Excellent breakfast, helpful staff and good rates.
J Shroff . 2023-12-04
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Arrived 3am after a delayed flight to very helpful night porter service, my bag was lost but the staff team were helpful in directing me to the right shops for what I needed for a customer meeting. Rooms were spacious and well presented and the food was lovely. Great experience, though short and stressful!
Stuart Campbell . 2023-11-29
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The staff need a lesson in etiquette.
Antony Miles . 2023-11-24
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Amazing place food drinks brilliant
Kaye Thrip . 2023-11-19
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This is the first time that we have visited this establishment which was recommended and booked by our daughter who lives locally. For privacy she booked us an oakpod, which I mistakenly through would be cold. But on the contrary, once the door was closed and heater on, it soon became toasty warm and cosy. We were warmly welcomed by the staff and shown outside and through the garden to our oak-pod for dining, which gave us the privacy needed but obviously without the ambiance and background noise that is normally associated in a restaurant. The oakpod also has an entertainment system, and the staff provided a iPhone charge cable, which allowed us the unique experience to listen to our choice of music at our volume. All the staff are extremely accommodating and nothing was of any problems. Throughout the stay, the staff constantly visited the pod to ensure all was ok. We all had different starters and mains menu choices and the meals were excellent and of decent position sizes. Everyone in our party of five, thoroughly enjoyed their meals and the pod experience.
blue2Basingstoke . 2023-11-15
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Staff very friendly, drinks good. Staff offered to rub sprinkles on my bald head.
amo manik . 2023-11-13
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Best pizza I’ve ever eaten and the staff are really welcoming
Jack Green . 2023-11-04
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COELIACS AVOID! I went to Banyers this evening with my partner and her parents who were visiting for a meal. My partner is coeliac and, in accordance with the instructions on the menu, she alerted our server to this and ordered dishes marked with the gf symbol. 10 minutes after arriving home her stomach was swollen to 4 times it’s normal size and she was vomiting violently - all tell-tale signs that she had consumed gluten. In defence of the venue they provided a full refund after her father went in to explain what had happened, but that doesn’t erase the issue.
Shannon Webster . 2023-10-27
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We recently held our Diamond Wedding Anniversary celebration at the Banyers. The service was excellent , the buffet lunch was first class and the staff were very helpful, especially the manager Hannah who looked after us from the beginning.
Beau F . 2023-10-26
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Superb food and excellent service
Jukes Entertainments . 2023-10-25
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Had an excellent dinner recently. Liked the food, ambience as well as the very courteous staff, one of whom my toddler may have fallen in love with. Will definitely visit again to have that sea bass with rice.
Kartika S . 2023-10-10
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Beautiful spacious rooms with views of Royston church. Breakfast was fab and staff very friendly. Loved the animal wallpaper up the stairs too! Just a few niggles hence why not 5 star for us… - no lift for my 94 year old grandmother so the stairs were fun! - £20 extra for early check-in (even if your room is ready and you accidentally arrive earlier than planned) - food took a while to arrive after placing lunch order (restaurant was not busy) - we found crumbs (and a nut) under the dressing table in our room, which was not ideal with a crawling 1year old! - windows appear to be single glazed so it’s rather noisy at night being right next to the road - quite bright at night too with various safety lights on in the room all night (also there’s gaps above the curtain poles so streetlight light creeps in) - maybe fitted Roman blinds would be better? Overall a nice stay (the above niggles did not impact our visit too much but if fixed/improved then this place could be amazing). We would stay again.
secludedcove . 2023-10-09
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I held my 40th Birthday party at The Banyers in their lounge and cannot recommend it enough. Hannah went out of her way to be helpful from the moment I met with her and ensured that everything ran like clockwork. Pre-ordered drinks were set out ready for guests arriving and were replenished throught the night. The same with the delicious pizzas and the service was impeccable! Drinks topped up throught the night, the cake was cut up perfectly and drinks ordered from the bar quickly. Thank you so much Hannah and team for making it a night to remember. I will be recommending The Banyers to friends!!
V G . 2023-10-03
MORE AT Google
Very friendly and welcoming service, had a delicious breakfast highly recommend
James Williams . 2023-09-30
MORE AT Google
Food is average & overpriced for what it is. Drinks poorly maintained - coke flavourless. Staff were not particularly attentive, and service after the mains was very slow with not a great attitude shown by our waitress. Overall pretty disappointing. Considering the price, this place seems to be presented as something it definitely isn't.
Luke . 2023-09-24
MORE AT Google
We recently had our wedding reception at the Banyers. The building itself is wonderful. We used the function room and booked a couple of the hotel rooms for getting ready and staying the night of the wedding. Everything is well presented and clean, a great setting for wedding photographs and all around a comfortable place to be! What really blew us away is the staff here. When we approached the Banyers we met our coordinator Hannah and we were instantly put at ease and so excited to work more with her. Our wedding was short notice but it was never a problem. We felt like we could ask Hannah anything and we very much did! We met several times to update plans and we were always met with a smile and a fun experience. We also got to meet the head chef and sample his wedding menu, what a mindblowing afternoon that was! All of the food is delicious and we could tell how much pride and effort he and the kitchen team put into their work. The process of ordering our food was simple and pricing was very clear for the various options available. They are super flexible which was great. When the wedding finally came, Hannah was always close by making sure it all ran smoothly and offering any help we needed. The rest of the staff were also absolutely amazing. From being there late with us setting up the night before, to packing things down the day after. We got to spend several hours with them across our time there and they are a really friendly and caring bunch. Cannot thank them enough for all their help! The wedding turned out super special and intimate, we absolutely made the right choice holding it at the Banyers House and will be customers at the restaurant many times in the future!
Luke Webb . 2023-09-17
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Lovely food chosen from the new specials menu, accommodating to young children aswell! followed by drinks with great service and great atmosphere, thanks katrina!
Harry K . 2023-09-16
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Went for dinner on Saturday with my partner and the service was amazing we were served by the manager, her name was Kotryna and she provided an amazing service and nothing was too much to ask of her. Would definitely recommend the banyers.
Dean L . 2023-09-16
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