Costa Coffee in North Hertfordshire

They make some absolute banging hot chocolates

Very spacious coffee shop. Clean and quiet, with friendly and efficient staff. On first floor but helpfully has lift access.

Lots of seating. Upstairs but lift available for use

Lovely cosy environment to sit down and have a chat with friends.

Friendly staff. Drinks were lovely.

Somewhat tired looking, needs a good clean and spruce up, chairs are worn and stained. Coffee was good

Love the black coffee and those bacon sandwiches are not bad either. Just what the doctor ordered after a very early start at work

Be careful. Just had a baby chino and it’s so hot it’s not drinkable. I put this review as a warning to parents as my son would have been burnt if I didn’t check it first.

Nice place, lovely view from the cafe

Normally I have nothing but praise for this Costa but not today! Firstly the fridge was practically empty so we had the last 4 Mac and cheeses. Then I was a bit put out as all of the seating along the window was blocked off and when I asked why I was abruptly told it was so the staff didn't have to clean back there. So we sat on a very small (too small for 4) dirty table in the middle as there was no where else to sit. Only to discover that My 8 year olds meal was off, it was disgusting. I did let the staff know and they said I could have a refund but only in cash rather than back onto my debit card. They didn't offer something else to eat and overall I found the lack of customer service skills very poor today. Today's visit has left a bad taste in my mouth in more ways than one!

Nice atmosphere for a coffee and a chat.

Cuppa and chat after shopping good service and clean tables no problem still good clean and tidy no problem

I visited this store on Thursday 17th March at the Tesco in Royston, and the 2 ladies displayed the best customer service I have ever experienced in a costa. Demi was so friendly kind and helpful with not just me but all the customers and she would share a joke and showed a genuine interest. Very personable. She brought over our food and coffees and it seemed like we were the only customers. But everyone received this service. 5 stars amazing these staff are a credit to the company. I will definitely be returning

Nice looking very clean and quiet

Love Costa and this one has plenty of tables. Only 4 stars because the croissants were stale and tough.

Handy watering hole for Tesco shoppers!

You can always get a good cup of coffee, and the service excellent

Nice out the way Costa. Upstairs of tesco so parking is great. Went around lunch time and was pretty empty. Food and drinks served quick

Friendly staff, perfectly made coffee.

Absolutely shocking I put bad review on about this shop cos long distance lorry driver parked up for the night to be told sorry you can't get a dink and food from here cos you not in a car lol maybe I should drive the lorry round next time

Typical costa experience, nice coffee drive thru, electric charger as well.. last visit before lockdown

Reliably good coffee and friendly staff.

A nice place to have a little treat.

Friendly staff theyve always helped me out, and good drinks good place to sit with friends and family

Coffee nice and all areas are clean and tidy feel comfortable sitting there

Really helpful staff. Had a chap that genuinely seemed like he enjoyed working there and was really helpful

First bad experience here. Hope it will be the last

Generally dirty, no deep cleaning gone on in a while! Tables not cleared. Seemed to be plenty staff though.

Great service. Staff are really polite and attentive. Nice atmosphere to either relax with friends or to catch up on work. Spent hours working here.

Good serviice Nice coffee and cake

Although very busy, as it was lunchtime, I was served very quickly.

Very good coffee today, Taste as it should be, like it strong with dense texture Today I give Costa in Royston/Tesco 09 out of 10 Needs to be cleaner Coffee machine area untidy Today been another visit and coffee being below average. Weak and to milky despite I paid extra. Coffee loses its flavour if not used within a couple of minutes after grinding. No Rocket science, Baristas should be trained better to get it right. I love my coffee and don't mind to pay a fair price but it should be a pleasurable experience in return. Does Costa care???

Sorry poor. Requested hot coffee. Taste poor

Great staff and I love Costa coffee

I find Costa a bit pricey but it's OK for the occasional treat

If you want a quick coffee then fine. However, the place is always grubby and tables left uncleared. If you want something to eat and a sit down in peace, go somewhere else.

Typical Costa, nice view over countryside.

Nice place. Some of the staff are not helpful at all.

Staff are great and love having coffee there!

My favourite Costa by far. There doesn't seem to be a big staff turnover so the baristas are established and know what they are doing. The layout is spacious so is great for accessibility (pushchairs, wheelchairs), unlike a lot of Costas which are very crammed in. And of course being above a Tesco means it's a great place to relax before/after shopping.

This is a poor Costa outlet, reported to Costa several times with no improvement.