Delivery
Pickup
Outdoor
The best restaurants in East of England
18.825 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
229 Opinions in 2 websites
From arrival to departure we felt very comfortable. Unfortunately the navigation system took us through a Harry Potter forest until we got to the hotel. When we got there we were warmly welcomed and after a quick check-in we went to dinner. This was fantastic and the wine and whiskey selection was also excellent. The hotel and the restaurant appear to be newly renovated and very lovingly furnished. Charlotte surprised us with some goodies at breakfast and we were already sad when we had to leave. We will definitely come back.
223 Opinions in 2 websites
Guess it was one of those times that a well rated cafe didn't perform. My wife's food came 10 to 15 minutes after mind. Staff said it was due to how long it takes to heat up the frying oil, missing the point. When they came, the cheesy chips were bland. Smallest slice of chocolate cake I have ever been served. Again, when challenged, the staff, including the manager, it wasn't their fault. As if they were not responsible for what was served. I suspect that a lot of this is " kitchen- centric" thinking rather than " customer- centric". Sorry for this negative review, but the experience has meant that we most certainly will not be back. -------------------------------------------------- After owner/manger's reply (sorry but cannot see how to other reply) Thank you for the time to sit down and compose your response. It would be far better to sit down and chat on person about this, but that won't happen. Where I work in the hotel and hospitality trade, we ask guests to raise issues with us when they happen so they can be sorted then and there - which is impossible a week or so later. We did raise the issues but little dialogue happened afterwards apart from the offer of a substitute desert. My wife and I did leave your place feeling very disappointed, which I am sure we all regret. I do not want to quibble about details: he said, she said... However, please be assured that about one-third of the bowl of chips was not eaten. It was the first thing my wife, who had been ill, had eaten that day and I wanted her to at least eat something for her health's sake. I was just glad that she had eaten something. "Kitchen-centric" in my clumsy way is an attempt to refer to thought processes that focus on how the food/drink is delivered and not on how the customer receives them. In this case, a member of staff seems to work through the items ordered one at a time: croissant served first, then 10/15 minutes later the cheesy chips. Customer-centric is “How would the customers who have come in together like to have their food served?” We were not asked about his or informed of the delay – I had to leave my seat to ask the three members of staff about this. Finally, you say you are sad that I “felt a need to leave such a negative review on a small independent business”. I agree and I apologised for doing so in my review – but which would you prefer: people walking away without comment and never coming back or people being honest with you about their experiences, entering into dialogue, maybe accepting criticism back, and giving you a chance “to take on board” our feedback – however uncomfortable for all of us.
222 Opinions in 2 websites
Been here 4 times now. Had liver & bacon every time. As it's one of my favourite meals. Comes with cabbage , carrots & broccoli. Really nice plate of food. My friend rates the breakfasts. And all other food I seen before served looks great. Nice cafe and always a place to park if your a van driver as a loading bay directly outside. :)
219 Opinions in 2 websites
Great cocktails and reasonable shot prices. Good atmosphere. Really underrated place in Colchester
213 Opinions in 2 websites
Delivery driver gave me the wrong order then nocked again to give me the right order didn't even know how much I owed so I had to tell him then to top it off I didn't even eat half off my food because it made me feel sick after a few bites leading to me being sick 10 minutes after I thought I'd try a new place for once but never again
211 Opinions in 2 websites
Just called in for drinks on a Sunday afternoon, what a lovely pub. Well worth a visit.