Llegué a la 1 pm pidió un pan tostado, pannini y nuggets de pollo para niños, el servicio en la caja fue dolorosamente lento, pero tomó nuestro número y esperó, y esperó y esperó .. llegó a la 1. 40 y las familias que entraban después recibían su comida. Preguntó al personal y dijo 10 minutos... otros 20 minutos después y otra comida de las familias salió... fue a la caja a pedir un reembolso y dijo que lo estaban emplatando... vino y se equivocó de orden para el pan tostado. Preguntó a un miembro del personal que amablemente me dijo “estaban ocupados” (era 1/3 lleno en el mejor de los casos! ) 1 . 15 minutos por fin tuvimos toda nuestra comida. Evitar - el personal no podría importar menos y no tienen un cuidado en el mundo!
We rang up our order of various dishes which worked out to be near £50 worth. Was told it should be ready for collection in half an hour. Once i got the food home everything was very very greasy. Even though the chicken balls had been double bagged the grease had come through the bags and onto nearly all of the other containers, the chicken looked like it was pre poached before being friend which gave almost a translucent look to the chicken which isn’t the most appealing.
The prawn crackers looked and tasted like they had been cooked in old oil (quite yellow in colour)
The mini spring rolls were absolutely tiny and barely had any filling in them. (think about the same size as a “Celebrations” chocolate.
The chicken and green peppers in black bean sauce lacked flavour and was a small portion compared to other Chinese’s i’ve visited.
The chow mein was alright
The egg fried rice was ok.
The salt and pepper chips were absolutely awful, dark brown in colour, just like the chicken balls and the prawn crackers they seem like they are cooked in old oil and for far too long. The salt and pepper chips also lacked any sort of flavour.
The portions are small and the prices are expensive
Will definitely not be returning
The meal was ordered then after a 60 minute wait was told that there was bad traffic (5 miles?) 30 minutes later still bad traffic 30 minutes later was told he's almost there but is lost (sat nav not working?) rang for the 4th time to be told he's almost there? I asked for the meal to be cancelled and that a refund be processed, I was met with totally belligerent attitude.
A really bad experience still waiting for confirmation that the order has been cancelled
Overall a really bad experience with yet again the customer coming of worst
No escuches las viejas malas vistas perdidas en la salsa. Solo tienes que ir con un ambiente frío y no espere un servicio rápido loco. Disfruta de la comida y las bebidas
Pescado y patatas fritas era excelente - pescado recién cocinado patatas fritas crujientes. Mi esposa tenía curry y arroz - muy sabroso. Café extremadamente limpio - se le dio una calificación de salud de 5 que nos parece importante como familia. Necesitamos saber que el lugar está limpio. Volvería y recomendaría.
Aweful service, visited with my sister for a quick lunch, took ages for our sandwiches to arrive, my hot chocolate was cold, plates/dishes left on tables - seemed to be plenty of people milling around in the kitchen, and that’s where they stayed. One person bringing food out, two behind the counter - no co-ordination. Queue to be served was ridiculous. Don’t think I’ll be visiting again.
£3.50 for a portion of chips that tasted like the oil was way past its best. Managed to eat about £1 worth before I thought it better to call it a day. The seagulls seemed to enjoy what was left.
Visitó 9 . 55 pm 3 de diciembre. Aron se negó a servirnos cuando estábamos dentro en la caja! Dijo que ya había cerrado su caja, y porque no teníamos coche, tendríamos que pedir en línea de nuevo en nuestro hotel. Muy mala actitud que podría habernos servido y sonar la transacción a través de la unidad de caja. Necesita disciplina y reciclaje en el servicio al cliente. Literalmente devolvimos nuestro dinero...
Ordered takeaway. The staff are not rude but despite us being regulars, they are not friendly. The chutney that came with our poppadum was disappointing- watered down mango, thin yogurt with no discernible mint and chopped onion. That was it!
We had onion bhajis that were limp and soft- looked as though they had been cooked in fat not quite hot enough. Our chicken dish was ok but far too much oil and not hot… the chapatis were sadly inedible as they tasted mouldy in the middle. Nana bread was nice.
Overall a huge disappointment. We have been to the restaurant regularly and sadly have noticed a gradual decline in quality - won’t be going back.
Unpleasant visit.
Coffee order wrong twice
Staff forgot soft drink order
Plain incompetence due to poor training, lack of skill in English language and inability to pay attention.
reviews for this firm's branches show similar problems are widespread
Stay away