McDonald's Southampton Esplanade in Southampton

I simply couldn't let my visit to this restaurant pass without saying it was a jolly nice meal, chips and a chocolate milkshake, which was a perfect dip for the sauce.

Jamie was really nice and helpful, he didn’t keep us waiting, took our order very professionally and we even got a chocolate milkshake

Ordered via the MY MCDONALDS app which uses uber eats we received the wrong drinks and a missing meal the manager who i spoke with was very rude and had made me never want to visit again

Terrible, we made an order by Uber eats. Food was cold and some food missing. When we claimed they just said they wouldn't take any actions. 7£ lost without any apologyzed.

Sign on door and website clearly states open 24/7 but went there at 10.45 on Sunday evening and it's closed except for the drive through. Do we tried to walk through the drive through only to be turned away by a rude member of staff who confirmed its only the drive through that's open. When challenged about the signage he just walked off. Very poor service level.

Me and my partner ordered through Uber eats around 9am in the morning for breakfast. The delivery time said it would be here at 9.30 (every other time we’ve ordered it’s always done the same thing!) but it had been a while and we checked where it was on the tracking system on Uber eats. To find out the estimated delivery time was now 11am. Why do late?? Especially just for 2 things, beyond a joke we waited over an hour and half just for 2 items. McDonald’s you need to sort your timings out and Uber eats need to communicate better with you as no one is any help at all when someone has a problem on Uber eats. Would not recommend

Was served by a lad I believe was called James, a sunshine of a person Who lifted everybody’s spirits when near. Hes an absolute credit to you 🌟🌈

Stopped for a quick takeaway Wanted to pay by cash Attendant wouldn’t serve me and she said I have to order in their app boards These boards were covered in fingerprints and I did not feel safe using them but still unable to get served Left store and purchased elsewhere

Visited here with family for a quick bite to eat about 12 o’clock lunch time , took over twenty minutes to get served, people who were after me got served before me ,it wasn’t that busy ,there were more staff than normal, when I finally got my food it was lukewarm, very disappointing

This review is based on my experience on the day and could be different for you. Always make a be-line for this restaurant when my car is in for service. Always have a Sausage McMuffin meal No issues with the meal or service provided. My gripe ? The delivery drivers from the numerous delivery apps that are starting to spring up everywhere on mobile phones, who seem take priority over the paying public who have taken the time to walk into the store and pay for their food but wait behind a que of delivery drivers collecting for the lazy people using these apps. Appreciate the people they are collecting for are paying public to but not in the same way as a person who walks in off the street. McDonald’s please have a separate line, food section, or what ever you call it just for these delivery drivers as they are becoming more and more popular, taking priority over the public buyers on the restaurant and remember the paying public who pay and wait for their ordered food. Once again the meaning of the words “Fast Food” totally lost.

Slow service and the wrong food. Tried to get food twice here. Both times the service has been 15 to 20 mins wait during quiet times. And the food was wrong. Worst McDonald's I've been in.

Lovely service however I didn’t get what I payed for in the drive through and by the time I ate my food I wasn’t able to go back!

We go to this McDonalds most weeks. Not the nearest but the best for parking and for being clean and tidy. The food offering is much as you would expect. Not brilliant but its pretty consistant. When you order, you know exactly what you are going to get. The staff are pretty friendly and always courtious, and if there is a problem with anything, it gets sorted without any kind of debate or argument. The place is usually very clean. The cleaners here do a terrific job and I often see them being really helpful with customers. Not quite the Ritz but courtesy and helpfulness go a long way.

Had to wait ages for food to be ready, food not that hot and not up to the standard normally expected from McDonald’s

Went in there. HAD TO WAIT 45 MINUTES for my chicken legend and cheese bites. Would not recommend this place unless your severely drunk from a night out.

All the staff appear to be wandering around with no clue of what is going on. The level of internet orders overtakes the normal orders. Absolute chaos

First it was very busy which is understandable. No milkshakes which sometimes happens, but it was dirty. While waiting for food I watched Customers helping themselves to the cleaning products to clean there own tables which is pretty bad. If there are no seats then...

What a way to start the day. Hot sausage and pancakes with a delightful syrup sauce. Finished with a strong latte. Top.

Went in at 4 am hoping to get an Egg McMuffin but to my surprise, no such thing on the menu. I could have gotten a hamburger (at 4 a.m.?) but had coffee instead. Not a pleasant place at that time of day. Place was...

Always enjoy a McDs but a disappointment tonight. Made my order on the self service checkout, and chose to eat in. Told me to collect my receipt from till 2, but they didn’t have it, so unable to check my purchase. Very slow waiting for...

I decided I wanted a light snack for dinner, and my friend didn't want anything, We went through the drive through, when it came to collecting our order, we were told to move forward as the spot was not a carparking space and we have...

Well looked after, good service and food ok. As mentioned elsewhere, one of the better ones. Note map location is wrong - it is just onto the wider West Quay shopping complex, very near the main route dual carriageway and near the hotels. It is...

Despite how busy it always is here the service is always good and food is fine. Always good value for money and the seating area was clean even though it was a very busy weekend.

When shopping in town we usually start at McDonalds at the Harbour Parade and find it a lovely place to start our retail therapy. Great staff and always polite and clean when we have been there. Some customers need to put their left overs away...

I think some of the staff should be retrained on how to provide (good) customer service becuase if every customer was treated the same way I was treated, there'll be no one going back there for food.

All we wanted was one McFlurry for my son, and waited more than 10 minutes. Self ordering is all well and good, but when the customers order faster than the servers serve, the system will always fail. And when the server is a bit grumpy,...

All week the drive through has been queued round the carpark. Inside its worse! The ridiculous pre-order then hang around for your number to be called is absurd. Sort it out Managers - your poor staff are over run and fed up. Customers are hungry...

I have given it 5 because unlike other McDonalds I have been to at least the staff are happy, other than the odd few staff are friendly and all look like they enjoy their work. The food well what can I say it’s McDonalds same...

Had a meal here yesterday with my wife this is the worst meal ever burger cold bacon cold look like it was cooked hours before we arrived chips sad complain to the young boy at the counter said we could have new meal no thanks

Me and my finance visited here after a night out in Southampton and the second we picked up the order we were throw out due to it being “Take out only”. The security they employ have obviously been bullied all their lives and have nothing...

We stayed a night in the Ibis Central and opted to get a carry out breakfast to have in our room. We both had sausage & egg McMuffin meal and a portion of pancakes with syrup to share. Had no complaints, everything was hot and...

Ordered 4 Mcflurrys on Christmas eve just after 10:30. It was fairly quiet but it was so disorganised that we had to wait 10 minutes for it. Once the ice cream is made, it is left on a table but not together so the person...

Firstly, they have no chicken products (of which they say is a technical issue) but can make all beef products (so basically the screwed up ordering). Then they discriminate against half the population of students as my student card doesn't have a date on it...

We had to wait for our meal for 15 minutes. The members of staff did not seem in much of a hurry either, despite a massive queue of people. When we did finally get our food, it was not correct meaning we had to go...

Stopped here as our hotel was next door. Usual menu but slow service as it was very busy with drive throughs and normal customers. It was just as slow at night.

Following our trip to the cinema with the grandchildren we followed up on the promise with a McDonalds...there to be confronted with a scrum for the scruffy seats and a computer based ordering system we were not familiar with. No-one to assist us ?? When...

Waiting for the ferry this morning we decided to pop across for coffee. Guess what..... None. Please could we have milk shakes then? Guess what .....None. No explanation given just none. Busy city, busy ferry/ freight port?????

Easy to get food here 24 hours a day, staff are friendly enough and the food is made quickly - would recommend.

Since it was early when we got there, we had the pleasure of enjoying breakfast quietly. Place was clean and employees were friendly.

Get ya nuggets and ya big mac, take a seat among the screaming kids or crawl through the drive thru, and have a munch, always a decent meal at McD's, bonus points if the Monopoly's on too

Broken tablets, dirty child seats, staff chatting away to each other....and that was before the revelation that they had NO SOFT DRINKS. Flabbergasted. All I wanted was a cold refreshing Coke Zero as I was seriously in need of a drink. And they had no...

Very slow staff and sometimes quite arrogant would recommend walking into the centre for a much better eating experience

We visited last night after the Cinema.. The place was a Disgrace because customers are lazy and cant be bothered to clean up after there selfs junk everywhere.. so they had to shut earlier than normal to clean up after lazy customers... The reason why...

Quick service , seating was comfortable , restaurant was clean , could order on screens or by counter , staff efficient.

Typical McDonalds food but good to get a quick snack. Only downside is parking is small and you do not have enough time with free parking to enjoy anything but a very quick snack

Can't spell the posh word / phrase for the feeling you've been here before, this is a McDonalds! They all sell the same things and are all pretty similar, that seems like an insult... But as a Brand you can take that as a compliment,...

We were staying room only in neighbouring hotel and though McD better VFM for quick early on a Sunday morning brekkie option. Acknowledged immediately. Restaurant clean and tidy. Staff friendly. Food (bacon rolls) very yummy!

The food was fine, service was quick. Like the ordering system. Burgers were kinda thrown together and seemed to have a lot more lettuce than usual (a bonus I guess) and my other half had a huge amount of spicy sauce on her burger making...

Uniform and bland with the standard Mickey Ds fayre. Not overly clean, and a difficult entry into the car park.

Food very good quick friendly service, tables floor toilets all very clean staff excellent really good value for money

Food was cold, tables had not been cleaned however this is one of the updated McDonalds but we found staff had more time to talk to each other whilst I waited for not very hot food.

Excellent service good quality fast food. Clean and great area. Excellent area for children also. Great location.

Came here for a quick breakfast on the way to a day trip out. Food was nicer than the normal breakfast at our local McDonald's. Be aware you need to pay and display to park your car as the car park is not owned by...

Budget meal, nothing special. we went there because it is walking distance from our hotel , and we know what they can offer.

The self-service ordering kiosks were rather nice, enabling us to visualize our order and better understand the local menu before ordering. Still, they are only as good as the people working there, and we were all the way back to our hotel before we realized...

Usual standard fare for McDonalds breakfast, was served hot and speedily and plenty of space to sit although it was quite busy. Love their coffee!!

We used to come here after a long day on a Friday evening when we couldn't be bothered cooking or going out to eat. Staff are great and the food is served very quickly. Free parking on-site and centrally located. Highly recommended.

Stayed in a hotel nearby and Mc Donald's great for budget meal options when on a room-only basis. Clean and tidy.

Staff polite, quick service which is what you expect with fast food. Food was hot. Great deals. and Clean environment