Subway in Southampton

Never order from these guys on Deliveroo. How can it take over an hour for them to make two subs? Unbelievably bad service, never ordering from them again.

It feels like a home when we come to this location. The staff is very cooperative and to be honest they are very familiar with each of their customer. The food is brilliant and the atmosphere is also enthusiastic 😃

Baguette was wet, spoke to “Handeep”, who shrugged it off and would not offer me a refund or even acknowledge me. Very rude and makes me not want to ever enter a subway again, very unprofessional and rude. This was the garlic slice apparently. Hakesh was a neighbour worker who was very friendly and spoke to us but could not sort a resolution.

TAKES ADVANTAGE OF DRUNK STUDENTS. Every time I have been in after a couple at the Spoons across the street I have ordered an Italian BMT (£7.79) but I am charged for the Notorious BMT (£8.95). Once I point out I'm being overcharged he tried to point at the board and explain what I ordered, I then remind him I ordered an Italian BMT, and he very reluctantly puts the price down to where it's supposed to be. This has happened 4 times now and every time he's done it, I've told him no and he's changed back down after realising his pathetic scam doesn't work on me. I know its not a lot of money but if he's doing this to all the drunk students, it's a scummy thing to do. Not sure if I should contact the Ombudsman about this or if they can do anything.

It was a quiet evening, but we had 15+ enter after my arrival. I like this Subway @ 23 London Rd ×3 photo's on camera

The vegetables were fresh, and the bread had a good texture. My turkey sub tasted as expected—simple and satisfying.

Fresh food. Well behaved employees and good customer service

Very positive experience, food & service so good

I ordered on uber eats but the sandwich was not properly make as I selected and also some toppings are not there that I mentioned in the order

I ordered online but the sandwich was very bad and also some toppings were not there in the sandwich that i mentationed in the order and it fells like i eat only bread.

Where is my food, I order over an hour ago and the delivery time keeps changing I have a set time for lunch and now have to go back to work without having eaten

Food arrived early, loved the V.I.Brie submelt

Untrained staff ,don't know how to make sandwich ,most of time on personal phone, no apology after doing mistake

Ordered the Breakfast sub mine only had patty, hash brown and cheese. No bacon no egg no what I ordered.

The deliver guy was very kind and understanding, thank you!

i never recieved, app says delivered

driver was rude and loud. walking through a shared block on his phone shouting. no respect for residents. 1.18 am

Was over a hour late food was cold and squished, rider went past twice and drove round Southampton twice

I placed the order today at 13:00 pm through just eat and I haven't received anything...I've been waiting for 2 hours and still waiting. I already paid and received confirmation.

Nice to know salad is soo damn expensive that you won't let people have salad on the normal sandwiches that used to let you choose your own salad and sauce... apparently the salad in Subway London Road is now only for display. I know won't really affect subway, but will never be using this one ever again, I hope the guy who was working at 9am 20th sep 2024 falls into a sinkhole

Always a great tasty feast and fair prices, yum!

I did not receive my order, concerned because my personal details were on the order receipt and don’t know where they ended up. I normally love using just eat, I’m very disappointed.

I ordered a BMT, not a ham and lettuce. If you don’t have the ingredients, maybe communicate with the customer.

The tuna submelt at Subway was a delight. The tuna was fresh and well-seasoned, perfectly complemented by melted cheese. The bread was soft yet crisp. Vegetables added a nice crunch, making each bite flavorful. Overall, a satisfying and tasty sandwich that I would highly recommend.

Mutesh was very friendly and helpful...

Clean place💯 Perfectly made sandwiches 💯

The quality of food was really disappointing; cold and with no flavour. It made me and my family sick. The service was horrible. You can't see any salt, paper or sauce anywhere. The sandwiches are served in your hand and not in a tray. I don’t think I ever want to try it in the future.

The rudest driver I've ever had to deal with, he went to a hotel on the road one other and blamed me for giving him the 'wrong' address. Proceeds to tell me he works round here and knows his way round ?

I’ve had lunch there a few times and the subs were nice. Staff are friendly too.

delivery time came and went and twice the delivery time changed

The bloke at the till said they don’t have tap any water. Christ knows how they wash anything…

I asked for certain salad and sauce - I was given different. Food was cold

never got delivered had to go in shop pay for carpark and pick up order. waiting 1.30 tried phoning no answer. they kept saying driver has delivered. but I can ensure I didn't receive as I had to go and get it. I had a buisness lunch which didn't go well as lunch didn't turn up. the staff was much clueless and did not have a clue what to do l. can say wasn't impressed and will certainly not use them next time I have a lunch meeting.

The turkey breast was more like processed ham and not what I ordered or what I usually receive from Subway. Disappointed and didn’t enjoy it.

Driver has thermal bag open while cycling. cant read addresses properly and when he called would not listen to the clear instructions. Said this was the second time he's been here which makes him unable to learn and me an idiot for using the service twice

Visited on 11/02/2024 Efficient and unassuming service. This branch was surprisingly quiet, to my advantage! No major complaints - the food was on point (though by no means a cheap option for lunch in 2024). One minor comment - the interior looked a little outdated and could do with a facelift.

The best subway in Southampton. They always have something new and exciting. They have great meal deals with new series menu. The price for subs is affordable. Also appreciate their customer service, freshly baked bread. The restaurant is always clean and inviting.

food is delicious as well staff is friendly

What on earth are the local environmental health department doing?! This subway has been operating without customer toilets (which is a legal requiremnt) for well over a year, possible much, much longer. This is a complete embarrassment for both subway and Southampton City Council who clearly do not uphold THE LAW when it comes to food service venues. Totally unacceptable.

Enjoyed a pleasant Subway experience - fresh ingredients, quick service, and a tasty sandwich. Highly recommend!

London Road Subway is truly a gem in the neighborhood. The cleanliness, well-lit environment, and efficient service make it a pleasant experience. The staff is friendly, and the variety of food options available caters to diverse tastes. It's a reliable spot for a quick, satisfying meal.

The best freshly made sandwiches i have ever had, astounding quality and amazing sandwich fillings, very personable and efficient staff. The restaurants are usually pretty clean, with a lot of seating.Well recommended 👍🏻

London road Subway has such a friendly staff and a great atmosphere. It's always a pleasure to visit and enjoy a delicious sandwich there. 😄🥪

Cold, don’t ring doorbell or knock, left on porch for me to find later on.

Great food better than subway shirley by 1000 percent

Food was cold, poorly prepared and soggy. Really disappointed

Your driver gave me the wrong order which was wrong tried to call the resturant no luck the contents had to be binned as it was things we dont eat i want a refund please

I have ordered 2 gluten free chicken tikka subs with salad, pickles, jalapeños, corn and peppers, and with cheese and lite mayo. I have received 2 cold subs with no mayo and cheese. I have not enjoyed my subs for sure. It was first time I have ordered from London Road Subway and it will be the last.

Meatball sub wasn’t toasted and sausages used for pigs in blankets weren’t that great. Otherwise good

I asked for pickles and you gave me hot jalapeños I don’t eat spicy food

Ordered a footlong meal. The price on the board and in the app was £9 odd and I had enough points for that. Went to pay and they said not enough points. I asked how much it was and was told £10.15! £9 is bad enough but over £10 for a sandwich meal!?! Asked why the board said less and was told because I convered to salad for extra 60p. I hadn't. The till didn't show that either. Rip off and the sub wasn't even that tasty with stale bread. Don't bother. Go to one of the many cheaper kebab houses that are around the place. I only went as wanted free points meal. Never again.

Not the best, asked for toasted and wasn’t. Not much filling in subs. Cookies were melted and cold drinks were hot.

I asked for my subs not to be toasted and they came toasted I am unhappy with my food I would something to be done

Where do I start firstly half my order was missing and the food that I did received seemed like it had just been like microwave it was stale and dry and just gross

wow.. literally your staff guy hung up. a phone call on me when I tryed to find my order.. you guys chat he'd me and toke my money but no delivery wow..

Terrible, didn't even get food. The driver was rude and drove off with food. Never will I order again.

I like the new breakfast menu and the eggs seem fresh as though poached the morning of serving. 👍

Meatballs were rock hard, obviously overcooked but they still served them anyway. Who cares, right? It’s just minimum wage job and who cares about the commitment to customers to serve fresh, quality food, so who cares, right?

Driver was extremely rude wanted me to come out to the road to him and complained my flat was down the side of the house even tho it says that it is in notes as it always does.very rude!

Missing items. Blaming “new guy” over the phone. Refusing re delivery because is not drivers “duty”. Ask me if I can come over and pick it up …

Everything was good I got the food I ordered except I didn’t get my tango orange (500ml)

Went to get 12 cookies was told by the lady that she wouldn't sell them to me because she was not going to be making more for the day and other customers might want them. Went to the subway in Shirley High street where they happily served me

Subway melt is absolutely tasteless and cold. Advertised as a ‘melt’ yet given barely any cheese. Total rip off. Not given an option for salads or sauces which was a disappointment. Left with a half empty sandwich. Cheese bites were also cold as if they just took them out the fridge and put them in the box.

One of the sandwiches were made of old and rotten ingredients; so I had to throw it out.

Estimated delivery time was between 12:10 and 12:30. Our food actually arrived at 1:40pm. This was an hour and a half late, which is not acceptable.

Squashed and stone cold! The wraps were disgusting not toasted at all!! Would never order again!

30 minutes late the just eat map followed the driver 2 1/2 miles in the opposite direction to me all the food stone cold and the restaurant would not answer the phone

Asked for this to be microwaved. Stone cold.

Great delivery man. 10 out of ten

This is the SECOND time I was overcharged in Subway London Road. By the same person. Be careful of this subway, he charges you for the full meal, even if you just order a solo sandwich. The first time, I didn't notice at first, and when I did, he told me there is no refund. Also refused to let me to speak to manager. I am writing an official complaint.

Well it is subway, there is nothing much else you can say about it. It is your best fast food option in terms of nutrition and balance diet. The price of subway is cheap and affordable with a foot long priced at only £7.50, which can feed even the big eaters.

Worst subway ever. Never get the order right snd never answer the phone.

Asked for it to be microwaved. Sandwich was stone cold.

Bang on time, but they never toast it when it's coming from just eat. Up and down the country, they just don't bother. I ask for it toasted everytime and it's either poorly done or not at all

Absolutely diabolical - all cold items missing from order and hot food was cold

Subway always get the order wrong. ALWAYS

I have been to this sub for two years. The food is great and especially morning server, Jult is so kind and bright. Always smiling and happy to help others. I will take breakfast everyday at this sub!

The breakfast sandwich was new on the menu (to me anyway) so I tried it and definitely noticed the poached eggs were freshly done that morning and obviously the bread, too so would order again. And still warm because of quick delivery 👍

They're doing a great deal at the moment where if you order a footlong sub and salad, you get food poisoning. It's clear that 'Eat Fresh' is just a suggestion for these guys instead of a slogan as the bread was stale and probably had been leftover from the day before and I was heaving hours afterward so god know what happens to the rest of the ingredients. May look tasty after a few drinks in the neighbouring areas and it's late opening time but probably not worth it in the long run, phone for a pizza when you get home. Avoid.

On time, food was great, delivery guy was cute :)

They didn’t give me my full order and when I phoned to speak to them they said a manager would call me back. No one called me back so when I called again they hung up on me! Happy to take my money but only give part of an order then ignore me! Wonder how many people they do this to!

Did not knock door or call, just left outside.

1 hour for delivery. At a non-peak hour. I literally started walking towards the store and met the delivery guy midway. Went to the store, gave them a piece of my mind for not answering calls and being very rude.

Got overcharged, the staff didn't put my meal deal through, and then refused to pay me the difference even though it should have been a meal deal (they checked it and confirmed it should have been a meal deal but said the payment already gone through and there's nothing they can do)

Terrible staff. Shop was literally EMPTY and there’s 2 employees to make 1 sandwich take away. They made me wait 10 minutes to take my order and I got this all messed up. Plus, they don’t understand English. Lady was working with food and itching her hair all the time. Just gross! I won’t back.

The cheese was missing from both orders and they were toasted.....both were requested. Soggy half filled subways. Yuk.

Received the wrong order & tried calling but got no answer. Won't order again

Food took over half an hour to get here eventhough the restaurant is 5minutes away.

No drink, crisps or cookies delivered with meal deal

Missing two items and the sandwich doesn't appear to have been toasted

Come here for coffee. Download the app and then you get some free drinks straight away! The toilet here is much to be desired and needs sorting out. Some of the tables aren’t that clean either. Could do with a good makeover to be honest.

Wrong sandwich, got chicken rather than Italian BMT

Driver made me come downstairs because they forgot their key for their bicycle

A great meal overall but sandwich stone cold. Almost missed it since it was so early.

Walked in at 23:00 and lovely music was playing and I was served by the nicest young man called Mutesh He was working all by himself but was so quick and kind and LOVELY! What an asset to the franchise! PAYRISE!!

got order wrong, delivery guy was super nice though

Disrespectful staff. Ignored us for 15 minutes, first in queue. Just really rude as well. Go to one further down road.

Lazy Indians open to late , never 7:30 open , over 8 o'clock

Ordered a sub for delivery, simple order, ham peppers lettuce and sweet onion sauce, what i received was Turkey covered in sweetcorn and toasted (which i did not ask for it to be toasted.) hot lettuce and sweetcorn turkey sub was not my order. Upon calling the store the lady that answered today, 27/12 at just after 10am simply picked up the phone i said i need to talk to someone about a wrong delivery, she said "No, Sorry" and put the phone down. at this point they aren't picking up our calls at all to resolve this. absolutely disgusted with the behaviour and attitude of the staff for an order that they have gotten wrong and sheer refusal to deal with this.

Ordered a sub for delivery, simple order, ham peppers lettuce and sweet onion sauce, what i received was Turkey covered in sweetcorn and toasted (which i did not ask for it to be toasted.) hot lettuce and sweetcorn turkey sub was not my order. Upon calling the store the lady that answered today, 27/12 at just after 10am simply picked up the phone i said i need to talk to someone about a wrong delivery, she said "No, Sorry" and put the phone down. at this point they aren't picking up our calls at all to resolve this. absolutely disgusted with the behaviour and attitude of the staff for an order that they have gotten wrong and sheer refusal to deal with this.