Subway in Southampton

Went here as McDonald's was closed. Employees were extremely quiet couldn't hear what they were saying. Work surfaces were filthy. I could see the cross contamination happening right in front of me. Bacon wasn't cooked properly at all. Highly recommend that you avoid this outlet if you can

Konok era muy amable, rápido y eficiente. Guarde limpio y ordenado. Muchas opciones disponibles a pesar de llegar tarde en el día.

My sandwich didn’t have vegan cheese, and I never got my drink

I went here last Saturday. I wanted to use my points to have water. And one guy refused to give me on points and said you cannot use points for water bottle points only used for the sandwiches. And he told me very rudely to check terms and conditions. Very bad experience, will never come again.

Please have a humanitarian staff

Took my sub out the oven only halfway through the time. Suffice it to say the chicken was only partially warm and the sub wasn't that nice here. Avoid.

My food says it’s been delivered however it hasn’t.

El pan estaba seco. Se le dijo después de ordenar que el horno estaba roto por lo tanto sandwich frío con queso crudo. Sabía asqueroso. Bebidas servidas a temperatura ambiente. Desperdicio total de dinero. Nunca más visitaré un metro.

Absolutely awful, in every aspect. Really bad service - firstly on her phone, no greeting, chucked in the oven for a minute if that, I’ve then had to ask for caramelised onions which is what I should’ve gotten as that’s the sandwich I ordered after a dirty look I get a blob of them. Used a 50 % off voucher but still paid £6, luckily because if I had paid full price I would’ve returned it. What a disgrace! I was absolutely starving as I’m pregnant and was so looking forward to eating out as a treat. Should’ve read the reviews here first, surely after all these bad reviews something would be done?! I never write reviews, nor do I complain or return things- let’s see if the birds eat the sandwich as I know my dog wouldn’t.

Iba a pedir un metro desde el mostrador en West quay, pero cuando fui a pedirlo me dejaron de pedir, ya que un colega masculino llevaba su sombrero al revés, así que tuve miedo de que el cabello pudiera ir en mi comida y también fueron groseros, ya que un miembro del personal masculino estaba en su teléfono, mientras que detrás, así que en lugar de estar saludable en el metro, terminé siendo insalubre y fui a McDonald's en lugar de volver a visitarlo.

I visited your subway today morning for breakfast. The girl didn't say absolutely nothing, no hello none. Then she cracked poached egg in her hands put bacon in one corner top up with cheese again in one corner then toasted. Didn't care when I asked to spread along the bread. After toasting she only said " ketchup ye" I said no I like sw sauce then she was ready to wrap the sandwich. I stopped her to add onions but she wasn't happy about it. Then she put amount on card then cancelled saying that she forgot to charge me extra, when I asked for what she refused to say. All along the way I only get " ehh" Honestly this was absolutely disgusting experience. I worked in subway for 7 years as Area manager and I don't get how you guys can accept service like that.

Staff don't know English well enough to even take orders. Only listen to the first sentence and doesn't bother with the other request. I won't be going here again until the staff go to school and learn simple English. Disgraceful service

Great service, didn't have a cookie ordered so gave two of another for free

I came at 16:40 on Sunday, they didn’t serve me and told me they are closed they close at 16:30. But on their system it shows they close at 17:00. And they have very rude behaviour.

At west quay Subway, the exceptional staff creates a welcoming atmosphere, ensuring a delightful experience. Their attentiveness and enthusiasm for serving customers contribute to a positive visit. The vegetarian food options are not only plentiful but also crafted with freshness, providing a diverse and flavorful range. From crisp veggies to tasty plant-based proteins, Subway caters to vegetarian preferences with a delicious variety. Additionally, the commitment to cleanliness is evident, reflecting a hygienic environment. Spotless counters and sanitized utensils enhance the overall satisfaction, making Subway a top choice for those seeking excellent service, appetizing vegetarian choices, and a clean dining setting.

The sandwich was a bit thrown together but tasted good anyway! And everything was in my order for once so I’ll take it as a win!!

Awful personel and awful sandwich , first time try never ever again absolutely waste of time and money

i got a free side on the subway app and i went to collect it and they refused to give it to me so when i asked again they rolled their eyes and tossed it to me like it was a ball. also when you get there they’re all lying on the floor like a bunch of weirdos

Worst subway ive ever seen. A rude cohort of cliquey foreigners who are never at front of house, and when they finally come out - serve you with a snarled look of contempt as they bodge your order and cross contaminate all the ingredients. Sandwich looks like it was thrown together from 3 ft away. Staff rudely slide your order across the counter at you and walk off before youve paid without saying a word. Do not eat here if you have allergies or dietary requirements. Furthermore there is a smashed glass panel with very sharp edges under the till at the height a toddler can easily reach. Lawsuit waiting to happen. 0/5

Chicken in salad was definitely out of date, I wanted to throw up after tried one piece

The hot food was cold and my icecream had melted but tastes good

Very bad service by the Manager yesterday! We asked for our food and he was not happy with the filling we were asking for, and decided to throw the sandwich, and toppings all over the sandwich as we ordered he than stormed off mid way and another member of staff had to take over. When asking the lady Sitajay (I think) for the managers name she kept refusing to give us the name as I wanted to make a complaint. Such bad customer service absolutely appalling staff at this location.

Courier was nice and on time, food was still hot on arrival from westquay

Food was mostly good, courier was very quick.

Hair and pen on the sandwich very disappointing

Never even bother ordering food from here online, it wont turn up. We ordered and waited 1hr 45 minutes for a subway through Just Eat which never came or got updates. Had to drive over ourselves and then when asking where our food was 3 rude clueless staff waffled on about it not being their fault even though they ignored all calls to their number to communicate. Still havent got a refund so advise not going here

We were at the mall and needed some food, so we stopped here for lunch. The sandwiches were good, predictable quality. Didn't have good places to sit and eat.

The delivery time changed numerous times food was cold when it arrived the non English driver instead of making a straight line to my address he started by heading in the wrong direction went all round town before heading my way

It's the worst Subway I have ever been to. First of all, we couldn't see anyone at the counter. We walked closer, and the member of staff was sat on the floor looking at his phone. He said something, but we couldn't hear him, we waited and he just sat there. They had everything on display and all of the other food outlets were open. I will not be spending my money at Subway for a while and especially not this branch. This is not the first time we have received poor customer service from this Subway, we haven't been for a while so I hoped they would have improved, or it was a isolated incident. After reading other reviews, it seems like this branch is one to avoid!

Never using this app again. No apology for my food being over 2hrs late and I nearly missed it as you can't cancel your order as you may still be charged. DISGUSTING!!

1 hour 45 mins to arrive. Then the delivery guy said he wasn't very busy!!!!!

The driver took over one hour to come and is not fit to be a delivery driver at his old age he needs to rest at home

Worst experience ever disgusting

The food was cold. The sauce was all over the sub and the cheese thing was like prison food disgusting

This is a disgusting thing keep people waiting every time there’s a issue with this app late don’t have half items now subway took over 2 hours I had work it was my lunch I had to leave hurry and get hat was my last bit of money not ok and my drinks never turns up wot a joke yet again

Staff here are so nice and friendly. Very chill and patient. Will definitely come here frequently, they make me such good subs. Makes it good will bring partner here again

Food arrived 3 hours after I ordered stone cold x2 1.25L of drinks on top of 2 sandwiches that were wet through. - no one likes a soggy sandwich

food was 2 hours late, cold and i was unable to contact the restaurant to cancel my order.

Put the wrong fillings in sandwich. Got the salads and sauces mixed up between the 2. Turned up cold and crushed. Not happy.

The food was good and the staffs were friendly

The order didn't arrive yet taken payment and claimed it was delivered! Had to go into the store as no one would answer the phone paid-for delivery which was not refunded. The store didn't have half the items I had ordered so had to change what I wanted and wasn't offered a refund at any stage. Poor all round and not for the first time....

Cross contamination I mean food was nice but the person putting chicken in my sub dropped some chicken into another pot and then the guy making the salad put onion in my sun by mistake after the Mayo and lettuce was in it and he just put the onion back in the onion pot, what if someone is allergic to the stuff in my sub and ordered one with onions and has a reaction from the Mayo covered onion.

Food was cold! Didn’t taste good at all. What a waste of money. No wonder why west quay have such a good deal on with 40% discount! Delivery guy took the long way to mine. I didn’t get my first order the other month, but thought I’d try again as 40% is so good! Now I know why…

Initially said delivery would take 10-25 minutes so I ordered lunch. The delivery eventually arrived 1hr 20mins after I made the order. To top it off the food wasn't great.

expected at 12:10 arrived 1 hour late at 13:09

Waited about 3 hours for delivery, and had a very rude customer service from the first person I spoke to at subway App was saying driver was there but the resteraunt said no one came to pick up! Not happy!

The sub didn’t have the sauce in it or the cheese that I payed for, and the wrap didn’t have any cheese in it either and didn’t have the correct sauce.

Delivery time kept getting pushed back all good soggy and cold terrible delivery times and food quality

ordered at 8:13, estimate was 8:35, arrived at 9 with a driver that had no clue where he was going, very rude and items were cold.

I had promo but they didn't allow it even if it was on the subway website

Late, think rider stopped at a shop cos he was in same place for ages, no apology, didn’t even actually speak. And just looked at cookies that should have been lemon drizzle and they’re not. Food was cold cheese congealed on nachos. Absolutely terrible

Friendly driver, food excellent.

Food come, stone cold one side of it warm the other, was disgusting to eat

I ordered my food. More than 1h 30 minutes later still did not arrived. No apologies no email.... The worst service possible

Only sent Half of my order .not on

Always love Subway, but they did not have all the ingredients fir my BLT. It was not very nice.

Wrong bread, gave me one which I can't stand and barely any salad in the sub anyway

Salad had very little sauce, making it quite dry, but everything is good otherwise!

Delivery was over 4 hours late!!!! And stone cold when it arrived

Worst experience with Just Eat took TWO AND A HALF hours to arrive and was cold, soggy, falling apart and oversauced. Avoid like the plague.

My order was wrong and received cold

Disappointing sandwich and wedges. Staff could have been nicer

The meat and bread was cold also there were difficulties in communicating I am not satisfied at all and just disappointed!

This subway is just bad. The bread was cold and the meat. They didn't even deserve a star. Never again

worst subway!!! Unfortunately you can't give zero stars. just disgusting.

I asked if they still did the breakfast deal they said yes I was charged over £6 and queried it. Then they said about a meal deal with a packet of crisp for over £7 I said I wasnt going to pay for it and they charged me £3.85 with a free coffee .. Got home and it was suppose to be £2.45 Going to inform Southampton Trading standards. No wander they didnt have any customers

Food arrived 2 hours after it left the store cold. Spoke to just eat customer service who were less than helpful

Yeah very good. Got in from work about half six, hungry, ordered, and had my food by half 7. Good stuff 👍

Who ever made the subs I ordered, threw it together, bit of a mess , and they literally drowned them in sauce Normally OK but not this time

Ordered 465ml Ben and gerrymandering. I got 100ml. Not happy about that.

The order was late and had missing items in it when delivered. I order a 6inch sub and large portion of nachos. I just received small portion of nachos. Very unsatisfied and waste of money and time.

My sub had a square piece of thin plastic sticking out of it that I don’t believe I ordered as a filling.

Food was lovely always is from here I’m a regular and they always treat me good though my hamster died so that put a dampener on things

I asked for a foot long and only got 6 inch and got 3 cokes instead very disappointed

Absolutely horrible. Never been so unsatisfied. The food was terrible, didn't have stock of stuff but still charged me full price. Food was cold when it was meant to be hot. Will never order from them again, and would not recommend them to anyone. Spend your money elsewhere

All good except when I ordered a pot of meatballs I was expecting a little more than 4 & thought there would also be some sauce!!

Food was delivered 4 hours late. The order was incorrect and when told the delivery driver he said “sorry, it’s like they are napping there and took ages to get this one ready for you”. Tried to call and again no answer. I would like a full refund.

Ordered from uber eats after first hour and second hour this arrived soggy not toasted and missing cheese so after 2 hours to make 2 sandwiches they still couldn't get it right! Dont Bother this place is useless.

Do not order from here! Assigned a driver but took another 40 minutes for it to be collected so was ice cold when I got it. 1.5hrs for a cold sandwich

They serve up big sandwiches here and you need to plan to take them with you to eat elsewhere. Quality is standard and OK>

My food was horrible, everything was out of the bread, it was all messy and there was no seasoning on the chips. I am not happy, not what I expected.

Took two hours to arrive and they got the order wrong, good was cold and squashed. Driver was helpful once he arrived.

Disappointing, because my footlong brie sub had been filled with sweetcorn, which I definitely hadn't asked for. Double checked receipt in case I made an error when ordering but nope I hadn't selected sweetcorn. I had however asked for sweet onion dressing (which I was given) so can perhaps see how the mistake occured. Sadly I can not stand sweetcorn and after I had removed about 4 or 5 tablespoons worth of Corn from my sandwich, I had lost my appetite somewhat. So I'll end the way I started by saying Disappointing.

my food was over 10 minutes late and poor quality

Said it was delivered but wasn’t. Constantly getting issues with delivery or orders being cancelled or massively delayed. So no longer using this app as it’s a constant let down

Shocking answer the phones!!! Allergic to sweetcorn and you keep putting in my order im livid

Just eat are a joke waited almost 2 hours food tasted horrible won’t be using you again will be deleting the app and going elsewhere

No way does it take an hour to make a sandwich. Delivery man was lovely and polite and once the order had been made he was here reasonably quickly. Problem was subway taking 45 minutes before they even started making my order.

Bad customer service. Staff didn’t listen to our order and communication with staff was difficult with 3 different language barriers.. I feel the brand has lost its way and franchising has damaged the customer service.

order was placed at 12:05. I attempted to cancel the order at delivery was attempted at 15:10. I leave work at 15:00, was not there to receive. I want my money back.

All cold and the hash browns that the potato crisps were disgusting! I doubt that they had been cooked at all. They went straight in the bin!

2 hours 15 minutes for a salad!

Those people who were taking orders & serving customers both had terrible attitude.If I had attitude like those two I'd be out of work

First time ordering. Great service, easy to order and delivered on time.

Not the best Subway, slow service, got the order wrong.

Delicious and very fresh! Love it! Thank you!

The food was cold and disgusting 🤢

Ordered 2 subs and no meat was put in my sandwich for the Italian BMT and Tuna sub.

The service was awful and they were extremely rude not only that but I ordered nacho chicken nuggets and it had been mushed around with ketchup (west quay).

Average food and staff weren't very friendly , slow service, didn't offer any specials or information on food.