I placed and order last night and despite clearly ordering 3 separate pizzas I only got 2 and when ringing to complain, they insist they were right despite admitting I ordered 3 pizzas, then rather than apologise as a minimum, he hung up! Ah well, that’s one place less to order from!
Always had great food from Grand Ruby. Had King Prawn with green pepper in black bean sauce with egg fried rice and a large spring/pancake roll.
The large spring/pancake roll was lovely. Contains bean sprouts, little pieces of meat and prawns.
The King prawns on the main dish were perfectly cooked and very "tender." The dish itself is a real quality dish whether with King prawns or any other meat, poultry or vegetables.
They also do some lovely curries, particularly the house special.
Incredibly rude staff. Yes.i knew you were closing in 20 minutes, and then ten mins, and then five mins, but that was no reason to snatch my food away from me and tell me to f off. Awful service.
Love this place, the two indian ladies who work there were delightful ! It's nice to meet such nice people on solo trips, first class customer service to say the least !!
Hello, ordered food last night which took over 2 & half hours to arrive. It came barely warm, the chicken fried rice was wet & mushy. The salt & chilli chicken pieces were totally different with pieces of carrot in it. Not polite or helpful on the phone, had to call back three times just to get our food. The guy actually hung up on me as I was speaking to him. Used to be really nice but will not be ordering from you again! Would not recommended.
Disgusting. They gave me moldy food and then tried to claim it came from the wrapping. The egg was moldy. The wrapping doesn't even touch it. There was clearly stuff growing off it and within. The girl that refunded me was playing with a colleagues hair whilst I was sat down eating also. Would give 0 if I could.
Shocking service. Was given the wrong order and they wouldn’t refund. I will never come here again. The fact I can’t get a refund on a wrong order and didn’t want to wait another 20 is bad.
Well, what a shame. Had food delivered from here a few times and has always been good. Everyone they ring to say they can’t find the address so I give them instructions and they get here. Ordered last night, it said an hour. After 3 hours of ringing them with no answer and trying to get hold of food hub, I was told the restaurant was closed and to “chat back” tonight so they could sort a refund.
Tonight, nope, no refund as they tried to contact me numerous times but couldn’t get in touch so it’s my fault. I always have my phone with me at work and I had no missed calls or messages saying I’d been called. I’ve checked my details on food hub and the contact details are the same as the times they’ve called me and I’ve give them directions. Anyway, just be aware you may or may not get your food from here but you won get a refund either