Upper Crust in Preston

Walk into the Preston Station buffet with a cup of tea from McDonald’s in my hand. Not even got to the counter to buy a croissant. Manager woman says to me if you want to stay in here with that I will have to give you another cup to “cover up” the advertising for McDonald’s. Came up with the usual “I’m a business, not a waiting room”. The welcome was absolutely outrageous and I was made to feel like an imposter. Couldn’t understand the advertising for a competitor claim. Everyone knows who McDonald’s are

Had an hour to spare. Venue pretty busy as it sits on the middle platform of a busy station. Separate counters gif bar sales, then coffee and baguette type sales and then a whistle stop shop. The whole place is looking very tired. My cappuccino was ok but not outstanding. As l as I had the Katsu baguette. Not bad but pribably more katsu-ish. I understand this is a quick food joint, but if you are going to charge for a service it should be good rather than paying monopoly prices because that’s all there is.

0715 morning. Two ladies staff at the bar. One of them, with ponytail & purple uniform was very professional & delightful. However, the other one, with no uniform, was rude & very unpleasant treating me. She needs some customer service training. She is a liability for the company.

More than £10 for a coffee and a chicken panini that had more lettuce than chicken. First and last time I’ll be eating anything from here.

Avoid this place deffo better options nearby Both breakfast orders were cold and dry Tea was just hot milky water and coffee cheap bitter taste Staff were miserable and abrupt

Unhelpful. Wanted butter or spread on bacon roll. Was Told we dont do butter Wasnt told it was dry when i bought it. Wouldnt have bothered. Greggs only round the corner go there.

After purchasing a tuna baguette at Preston train station and after eating it l had severe sickness and diarrhoea for two days

Abysmal breakfast roll, under cooked with a rubber egg. below par coffee overfilled cup minimal milk in Americano with milk. At a price of over £8:00. A disgusting experience. At an exorbitant price. I won’t be visiting here again..

Came in today to grab a sandwich before a connecting train. I had a reusable cup from a well known coffee chain but was asked to leave before I could even make a purchase, as, in the words of the female member of staff who approached me, they were " her competitor" and she couldn't allow me to sit in with it on show. I was confused and extremely embarrassed, and left, but noted that other people were sitting in the vicinity with cups from other chains located in the station. This was a bizarre and completely unnecessary interaction from the member of staff, who didn't even give me chance to explain or make me feel comfortable enough to continue a purchase. This did not feel like an issue with policy, of which I would have understood, but felt targeted because of a certain brand and then humiliated in a busy environment. I have often purchased from this place in the past, but will now no longer be a returning customer.

The service is very friendly and efficient. Very tasty ham, mozzarella and rocket baguette with a cinnamon swirl.

I have just experienced the most unpleasant bacon roll in my entire life. Undercooked miniscule amount of bacon on the smallest roll ever. No butter. Tough and with an odd unbaconlike taste. Thoroughly miserable product at a ridiculously high price.

lovely cafe on main island platform at Preston stn serving delicious baguettes!! I had the cheese and tomato with my tea! Friendly staff and a nice relaxing atmosphere with dep screens showing you when your train is!

While it cost £5.25, the heated chicken katsu in a roll was delicious with lots of meat. Staff were efficient. Preston railway station is a stunningly beautiful Grade 11 listed heritage building. I love using rail in the UK.

Bought a fresh sandwich,latte and muffin. All fresh and appetising thank you great service today from the young lady

Came in for a drink. Was served by Nicole. Was a lovely server, despite being busy didn’t rush me whilst deciding my drink and made it very quickly. Will definitely be returning.

visited last week with my girlfriend. we were not sure if we can able to get our food and hot drink before our train arrived to the station but fortunately we were served by a courteous and fast staff cheryl(found her name on the receipt) and we managed to get our food and drink before the train door shut. Thanks for your speed!

I don't normally leave a review but I think I should take time to do it this time as I was impressed by one of your staff. There was a lady named Cheryl who helped my elderly grandad. My grandad accidentally spilt his drink in the customer waiting area at the station, he went back to the cafe to ask if someone can help him to clean the mess for him. My grandad said that the lady has not just clean the floor but also insisted to replace his drink. Thank you for your kind hearted staff who helped my grandad.

My twin brother Stephen and I were heading to Lancaster from Liverpool, we had to change trains at Preston Railway Station and as we had time to kill we dropped by this Upper Crust outlet. A cool looking establishment, neat and tidy, staff were absolutely fab ,made us so welcomed, we ordered a flat white coffee each, these were served steaming hot, we just kicked back, chilled out and looked forward to our break in Lancaster sipping our coffee's and waiting for our train. Coffee was good, a really tasty brew ,on a freezing cold morning just what we needed to warm us up . We really enjoyed our coffee's in here before we moved on to catch our train and for a first time visit to this particular Upper Crust outlet we were totally impressed, its easy to locate in Preston Railway Station and is most definitely well worth checking out if you're in the station .

Passing through awaiting my connection, served by a friendly lady called Cheryl. Purchased a latte which was hot they way I like it along with a Chocolate muffin, great service and lovely staff.

I visited upper crust for the first time for a sandwich before my train journey to Manchester . I would just like to say how lovely and polite and effort my service was and will be returning. The lady was called Pippa , Thankyou again...

I was catching my train to Lancaster home after a lovely day spending time with family, I hadn't eaten anything so I was after a lovely sandwich to finish off my visit in Preston so I happened to be served by a friendly, lovely young...

After a day of incredible stress with trains being delayed, a staff member named Sammie made sure that we were well looked after and ensured we were happy to continue our day. Both me and my partner’s moods were completely lifted. Lovely coffee and lovely...

Expensive, dirty tables, poorly made hot chocolate. If they can't do a drink well I am not going to go for a sandwich. Should have gone to Starbucks.

Minding my own business at 1pm on Thursday Jan 24th in the cafe between Platform 4&3 at Preston Station. The cafe is empty. It’s minus 3 outside. I have finished the coffee I bought in the cafe and am now eating my own pastie. The...

During a brief break in train journey i called to get two regular coffees and two bacon rolls. I paid over 12 pound for the two coffees and two bacon rolls which were the approximate size of an old 50pence piece. There was only one...

The good thing about Upper Crust is the quality of the baguettes: nice and crusty! I have a large chicken salad and bacon for £5.99. It tasted superb. I also had some crisps at £1.29 and a bottle of diet coke at £2.19. So the...

Popped in here while we had time between trains, overpriced drinks and food, also charged extra for decaf coffee. One person serving, very slow service, seen snails move faster

Popped inside for a quick coffee before my long journey back to carlisle and I have to say I was not disappointed, the place was really warm which always beats sitting on the cold benches by the tracks, the staff were really friendly especially the...

If you need food at Preston train station, this is one of the few options. The food is ok, quite pricy for what it is. The service was awful. One of the girls behind the counter was friendly but the other, who served us, was...

Good range of Panini etc and cakes. Was fine for us whilst passing time between trains. The highlight was not in fact the food/service but something entirely different which restores ones faith in humanity ! My wife left our umbrella in the café on a...

Just went to have a tea in between switching trains. Person behind counter first just said "hi" didn't ask what we wanted just "hi" then said wanted a tea which he then just turned and made the tea and asked for £1.80, he then put...