Empire Thai & Chinese Takeaway in Preston

Decent food, but sadly we didn't get any fortune cookies :(

Without a doubt, the worst Chinese meal I have ever had

All the food was great and good portion sizes, best Chinese I’ve had in a while especially the sweet chilli crispy beef 🤌

Great take away chinese... no complaints

brilliant food best Chinese in Preston

first time ordering, ordered via Uber eats, accepted order, waited an hour for the notification it was on its way then 5 minutes later order cancelled very unfortunate!

Ordered via UberEats, UE said 70-90 minutes from time of order to delivery, got here in about 30 minutes at most. Was still piping hot when it arrived, with my can of drink in a separate bag to avoid it getting warm. Delicious food with nice big portion sizes, so there's plenty of leftovers for tomorrow. Sweet and sour chicken with nice crispy vegetables, and veg fried rice, yum!

Favorite Takeaway. Kind Staff, Enjoyable Feed.

Fried rice was gloopy. Rice all stuck together and packed in. Plenty of it but would prefer less and have nice, loose grains of rice. First time there. Won't go again

Prawn were was cold will never go thre again complete rubbish

Came early, everything was really good

I am VERY disappointed by this service they provided our food had come an hour late bearing in mind we had to wait an hour after ordering and we spent around £60 on a takeaway not even to get a free bag of prawn crackers for the inconvenience. Over the phone whilst we was trying to find out where our order was a lady asked where our order is being delivered 5 times would never order again as the food quality was poor also.

Ordered takeout the Crispy squid was like rubber. The fried rice was dark in colour and flavourless. The chicken satay was disgusting. 🤮🤢Thought I would try a different Chinese wish I hadn’t what a waste of money. Do yourself a favour and go elsewhere.

Food is good and reasonably priced for a takeaway. The crispy shredded beef was a little too chewy for my liking. Very tasty though.

Waited for a hour and food was warmish. Rang twice to see were the food was and reply was waiting for the driver.

Food is always fresh, it tastes good too. But ordered the last 3 times and waited nearly 2 hours for delivery. With us being regular customers we are so disappointed. Being told up to an hour. 1st time 1 hour and 50 minutes, 2nd time 1 hour and 20 minutes and 3rd time (tonight 16/9/23) 1 hour and 50 minutes. We are considering going else where from now on

Food come the chips were stale lack of sauce on the ribs after calling about the problem they didnt not offer to change the food or knock any money off the driver did not have any change and took well over an hour to return with the money after a number of phone calls needless to say we won’t be using again

ABSOLUTELY SHOCKING CUSTOMER SERVICE. Ordered food last night was given over an hour and a half delivery time. Food took ages to come, had to ring multiple times to find out where it had been. Was told they tried to phone me and was then told after they didn’t have my phone number so that was clearly a lie. The food was cold and my time was wasted. And to add to all this the driver then tried to give me abuse because the delivery took longer than it should have. Will not be returning to this terrible take away and I implore others to look for a better option when thinking of ordering from here. I wouldn’t even give it one star if that was an option.

Always a nice meal from here, quite a decent price if you don't get delivered from just eat that adds another £5 to your total price. Fried rice, chips and curry sauce deals are a cheaper option. Good portion. Highly recommend this place.

Live this chinese and the food is always good! My only concern is that the delivery driver is extremely rude- I've had multiple encounters with him and all of them are uncomfortable and just... rude.

This place is the best chinese around, get from here every week the food is unreal amd they are so friendly

1st time in a while Ive enjoyed a Chinese take away certainly going back

Food was greasy and has made my partner and I feel ill. Will definatley not be ordering again. Avoid avoid. Would give -10 if possible.

Burnt horrible nasty place so greasy made me feel sick will never be ordering from here again needed to brush my teeth 3 times to get the taste out

Got a parking fine today for parking outside this shop briefly in the morning whilst it was closed. I was a customer of this takeaway - not any more!!!! Greedy!

Disgusting service! Ordered in advance… after one hour I received a text to say due to high demand they have cancelled my order! Fuming!! We order on a regular basis from empire (not cheap) for what we order..won’t be ordering from them ever again! Caused a big row with my husband as I just wanted one day of over Easter due to having chronic pain and arthritis,

I really don’t get the poor reviews as we’ve always had great service and food from here. Delivery can be sketchy with times but I just order online and collect now and it’s always ready to collect. We’ve tried many in the area but always come back to Empire.

Nice Chinese with a big menu, Like most Chinese takeaways it is a little pricey but the portions are plenty. Overall I enjoyed the food that was cooked fresh as we waited.

i ordered barbecue ribs came with sauce but not barbecue.

terrible meal. not authentic. crispy beef was burnt. Any chicken we had was dry. It was stone cold. not even proper chips and there was a serious lack of sauce. I spent 40 quid tonight and it was the worst Chinese I've ever had. Will never come back after that shocking effort!!

Always been good chinese food hot and on time x

Dish came with pork Not mentioned anywhere in the explanation of the dish that it had pork in it. Very disrespectful towards customers upon challenging this. Very unhappy with my food and they won't even admit their mistake. The dish explained on the menu was completely wrong and the manager refused to talk to us on the phone. Very discriminating towards special requirements due to religious reasons.

Visited my friend two week ago and we wanted having something before I left. Unfortunately, very late delivery with cold food. We waited nearly two hours. No apology. Very Awful takeaway. Curry sauce just no tasty and everything small portion. Chicken Fried Rice just a few pieces of meat. Chips was overcooked. Salt and pepper chips was too salty. I won't recommend this Awful Chinese takeaway.

Not the best food but had worse

Apart from the odd time, this place has been spot on for years. Would highly recommend.

Spring roll,King Prawn in b bean sauce and sweet and sour pork

We had a great meal even though I ordered the wrong thing for my wife , but she loved it. Not only that but they delivered 15 mins earlier than expected. Good service and tasty food

My favourite Chinese restaurant in Preston.

After using these a few times, I'm quite disappointed with our order..... food turned up 1 hour late, and plated food up.... only for the food to be cold, when I rang to complain.... sorry your food late, but had no driver's... won't be ordering from here again

2nd time ordering from here and it’s made me violently puke about an hour after eating it.

I have never had issues with empire apart from the food being a bit greasy until today when most of the food that was delivered was completely wrong. I have always ordered peking sauce from here and always loved it but tonight when my peking sauce arrived it smelt horrendous and like BBQ. The customer service from empire was also awful, they tried to tell me that this is how they make the sauce, I tried to explain that it tastes nothing like peking that I have previously ordered and it literally was disgusting. They were rude and kept also having a conversation with another employee whilst on the phone to me. I asked for a refund so I could order somewhere else and will not be returning after tonight sadly.

Ordered salt and pepper chips, fried rice, crispy beef and prawn crackers. Salt and pepper chips, soggy with oil, straight outside for the birds, crispy fried beef should have been called crispy fat and fried rice edible only plus point were the crackers. Won't be rushing back.

Best take away in the Peston area!! Top Chinese every time!! 👌🔥👌🔥👌🔥👌

We have used this takeaway on a weekly basis for many years, it has always been delivered hot and the food lovely. Tonight as my husband tucked into his chicken in spring onion and ginger he was alarmed to feel something in his mouth, on retrieving the hard morsel we discovered it was a bitten off finger nail. This put us both off our meals and on discarding the food into a carrier bag found a second bitten off finger nail! Needless to say we will no longer be a customer after over a decade. So disappointed.

The fried rice, chicken and black bean sauce and curry sauce is lovely. Don't take my word for it, order one for yourself.

Delicious hot tasty food, will go again

Cracking food and a very good price..10/10

Absolutely rubbish service and cold food would not recommend ordering or eating here

Absolutely crimimal that my order was placed at 7pm and it still isn't here at 9.00pm Food was great though so review changed to reflect

Took half an hour of waiting for them to cancel my order! Im now hangry and very unimpressed.

I ate food from here. It was acceptable

Didn't put my salt and pepper chips in the bag and too far to go back.. hate it when they do that..

Great place and excellent food.

Great food and large portion size. Very good value for money.

Great place, big portions and good value for money. Special Fried Rice here is awesome.

Empire Chinese is the best myself and my wife have ever tasted. We will be back & Thank you for our experience.

Never fails. Taste and flavours amazing. Delivery always prompt. Our go to chinese takeout everytime.

Ordered tonight in my opinion the Best Chinese takeaway iv had for a long time collection was 10 mins all piping hot and fresh the salt and pepper chips were amazing the nice staff gave us free fortune cookies and prawn crackers 3 very satisfied customers will deffo be going there again thank you

Ordered from here for the first time. The food was lovely and delivered quicker than expected.

Quick service, there's a halogen heater front of house for customers, very nice when it's cold. Food is excellent, too

Had takeaway tonite . Stringie chicken overcooked. Very little lemon sauce.

Very nice high quality food. Delivery was very fast and efficient. ;)

The food is always top notch. I have read many negative reviews about this place, missing food on deliverys, rude staff. I honestly haven't ever experienced any of that. Food is always hot & never had any missing items.

Well i cant understand these bad reviews to be honest our food was to die for it was so tasty no grease or anything. We ordered it to pick it up and was told it would be ready in 15 mins and it was so nothing to moan about there. I will definitely make this my new chinese takeaway to order from in future. The chicken, garlic & peppers was awesome 👌🏻10/10 for taste and the food was hot too.

Friendly tasty good service fare price excellent

Excellent food cooked to perfection

My go to Chinese, always tasty.

Under the original management, and old name it was very good, now not so much.

Great Chinese. Come here quite often. Salt and Pepper Chicken is amazing! Best in the local area imo.

its very good tasty food and reasonably priced. Minimal waiting time.

We ordered a meal and a large bottle of Coke to be delivered. The food arrived but eh coke did not. We rang them to chase it and they said they would send it - never arrived even after 3 phone calls. Their drivers never have any change on them so unless you have the right money they will take more than the bill, promise to return with the change but again, never do. Most appalling service

Very tasty and reasonably priced

Two of us were the only customers in the takeaway and we ordered very simple quick snacks (chips and curry sauce & egg fried rice and curry sauce) as we had a minibus waiting outside with it's meter ticking. 20 minutes later, no more customers had come into the takeaway and we were still waiting for our food. Terrible, terrible service, and in the end we asked for our money back and walked out. Won't be going again and wouldn't recommend to anybody.

Ordered soup & special fried rice took over an hour to be ready then the delivery driver took over hour to reach us we live 10min away from the shop driver went to a pub that was no where near us and said we had to meet him there if we wanted our order contact owners who weren’t bothered one bit and very rude too us. Wouldn’t recommend to anyone never Again !!!

Big thank you Empire for my tea, you never let me down, food lovely, Crispy shredded chicken the best and special curry second best

Just round the corner from me and rarely have any issues with the food. Always hot and plenty of it to fill that appetite.

Only had chips. Was going to king kid but they were shut. Massive portions order 4 but really only needed 2. Quick service and nice chips.

Went in and looked at the menu when I was ready to clearly order the bloke behind the counter continued to do some writing then answered the phone before finally taking me order. Anyway got the crispy shredded beef and a portion of boiled rice. A little stingy on the portion size of the beef, but having said that I would be happy to both recommend and use this takeaway again.😊

I’m very fussy with Chinese takeaways but I absolutely love this place. Not had a bad one yet from here.

1 and a half hour expected delivery time, came after an hour so earlier than expected. food was quite bland, nothing special. will stick to Tangs

didn’t bring the coke cola man refunded 2 pound as he didn’t have any change on him.Open food and I had been given curry sauce instead of sweet and sour and was told it would take 20 mins to get it me said that was rubbish as my food would be cold but as it was the food was cold anyway so won’t be ordering from there again.the man on the phone said it was his boss who did the order if that’s the case he needs to double check before he sends orders out

Great food but very busy at weekend add 10 minutes to advised time. Salt and pepper chicken is amazing

They told us 18:45 when we placed the order but it arrived at 17:45, which is great, I'm sorry to say this but the food was awful, we had a couple of mouthfuls and we couldn't eat anymore, it was very bland and tasteless, the chicken was like eating bits of rubber, awful! We won't be ordering from here again. We had to throw it all away.

Always order from here, lovely food and great service. When we order often advised delivery will be 60 minute , we very rarely wait that long . Favourite is Salt and Pepper Chicken pieces and Chicken curry, to be fair all lovely

food was 2 hours late and when delivered it was cold. They offered a refund and still not been refunded and they wouldn't even cook another order for us. Very disappointed in there service towards a customer

Beautiful food. Later than we requested but not a problem on this occasion.

Very long delivery time and food was luke warm . Would not order again.

I have called them 25 minutes after when my order supposed to be delivered and I was told they have missed my order . She asked me if still want it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

my favourite Chinese but tonight was a little disappointing and where was my free prawn crackers :(

Food was great, long waiting time (hour and a half) but worth it.

Satay sauce was disgusting it was very sweet not nice at all very disappointed won’t be ordering from here again

Delicious, hot and ready on time. Thanks.

I ordered my food at 728pm and it arrived at 738pm!! like I don’t mind my delivery early but delivered within 10mins really put me off. I was disgusted with the food which was clearly reheated, delivery guy was very rude.. soggy chips, dry chicken and tasteless food! curry sauce did not taste anything like curry sauce. And the “hot” “spicy” food didn’t even tickle the taste buds... poor food and poor service! would not recommend!

I ordered my food at 728pm and it arrived at 738pm!! like I don’t mind my delivery early but delivered within 10mins really put me off. I was disgusted with the food which was clearly reheated, delivery guy was very rude.. soggy chips, dry chicken and tasteless food! curry sauce did not taste anything like curry sauce. And the “hot” “spicy” food didn’t even tickle the taste buds... poor food and poor service! would not recommend!

Food was good but i didnt get the coke i paid for 👌🏻 Bit annoyed as you charge 90p for a can.

Not happy as I ordered and was given a delivery time of an hour. Paid for order and got a message to say it was actually going to be an hour and 40 minutes! Had to collect order and paid for delivery - this goes against the point of ordering a delivery when I had to go out and collect with 2 children.

Best chinese I've had in Preston. Big serving sizes and tasty food, really tasty and filling. My new go to take away!

Very nice. Fast delivery considering we live some way out, and not that easy to find. Will order again

delivery man tried to make us pay cash when already paid for via visa, food was squashed. rice lid wasn’t on properly and curry carton was burst, the food quality was nice but the packaging was destroyed

We have not had a Chinese takeaway for such a long time, the reason being is that they always made us feel terrible after eating them and I don't mean guilt related. Quite often good is swimming in oil but Empire was quite the opposite, they was some oil but nothing that wasn't expected. Food was hot, well presented and came on time. My only criticism was the prawn crackers were cold - I prefer mine warm. Other than that, I can safely say I will be ordering from empire again! ☺️