The Ruby in Preston

Can’t understand the really bad reviews, just collected my order and good was as good as I’ve had from any other Chinese takeaways in Preston.

1 STAR is being far too kind. Tonight I have ordered the most in edible food from The Ruby in Preston. How can food that feels and looks like it has been refried several times be sold to customers. I wouldn't even let my dog eat it. Lesson learnt to always check food ratings before ordering food. Never again will I order from here. The chicken wings where rock hard and you couldn't bite into them because of the thick dry layer of batter. The best was to describe this food is something you would pick out of KFCs bin.

Ordered on just eat at 7.20pm it's now 10pm and still no delivery. Can't get through to the place goes to answering machine but can't leave a voicemail as its full. Absolute bunch of cowboys avoid this place like the plague

My food was almost 3 hours late order duck and pancakes no spring onion and no pan cakes food was very flat and bland and they also gor the orders wrong I can say it was the worst Chinese I've had and the almost hour wait was very disappointing

Quite possibly one of the worst Chinese meals I have ever had the displeasure of tasting. overpriced tasteless, greasy and dry. On entering the premises I should have realised it was going to be bad, after slipping on the greasy floor your greeted by a dirty curtain that looks like it’s been up a lifetime covering the kitchen, so you can’t see in

Food, amazing. Delivery, absolutely horrendous. Only two lads working in the shop and one delivery driver, so they just can't get the orders out. If you want to eat here, collection only is a must.

Great food, Arrived 15 minutes early, Definitely recommend!

first time user last time user special curry twice sausage chips twice egg fried rice it was all terrible £35 down drain would not recommend if you like real food bulk of it went in bin

Great takeaway! Fantastic food, came right on time. I dont know where all these bad reviews come from! Ruby is great, I recommend!

***WARNING*** ⚠ DO NOT PLACE ORDERS WITH THIS RESTAURANT.... placed a large order online food hub, payment was taken but food never arrived, phoned Ruby when the order was 2.5 hours late but ust kept saying 'it's on the way' eventually after 3 hours I phoned to cancel but of course they was having none of this and claimed I could not cancel the order. Obviously it never arrived and they never answered the phone to me again. contacted both Ruby and food hub the day after but neither seem interested and only offered a petty £4 voucher towards the costs of over £100. Absolutely disgusting.

Worse place in Preston by far. Avoid at all costs

Avoid this place at all costs! Ordered food at 7pm by 9:30 no food arrived. We contacted restaurant after just eat said it had been delivered. We were answered by a very rude man, absolutely no customer service whatsoever. Explaing it was still cooking considering we phoned an hour prior and he said the same thing, still cooking. Clearly had not checked our order number for a real update. We told him to cancel the order and asked for refund he then started screaming down the phone to say he doesn't do refunds and to context justeat. Luckily justeat issued our refund. But after reading upon the place sounds like this is a recurring problem with this takeaway place not even worthy of 1 star.

Be quicker to walk to China....... . Shocking service, website said 45 mins delivery and 2.5 hours later still not here, man on the phone very rude, argues with you. Don't go here, not worth the hassle!!!!!!

Placed the order and had to make two calls to the outlet and each time it was on its way!! The guy on the phone was abusive with me and the service was shocking. I got a knock on the door 4 HOURS later. Waste of time just don't bother.

I ordered through big foodies, when it arrived, the complete order was wrong . Not only wrong but what did arrive was foul. I contacted big foodies, who advised me to contact the outlet direct and was met with arrogant staff who stated they sent out the correct food. Let me tell all. I will not use big foodie again nor will I use the RUBY CHINESE TAKEAWAY PRESTON either. .... I expect better from anywhere.

Always on time and the fried tofu is amazing. My favourite Chinese takeaway.

Just ordered king prawn spring onions and ginger, and barbecue spare ribs. No sauce on ribs was very bland, wonder who is cooking this

Our usual chinese take away was shut so decided to try Ruby's again after a few years away. We remembered it being fairly decent. Well we won't be going there again. Everything was grey, didn't look appetising and the chicken in my sweet and sour Chicken was as tough as old boots. And to top it off it was fecking expensive for what it was. Won't be going back again

Third visit in person. Can't fault the food, noodles salt and pepper chicken and chips, waited no more than 10 minutes whilst sat in the car. Very hot and tasty.

Absolutely fuming, we spent £32 on a takeaway last night, food tasted ok, but my husband a few hours b later woke up in absolute agony, hes been throwing up most of night with awful griping pains, obviously food poisoning.. I will be contacting them later and if we don't get our money back i will bw calling the health authority.

Orders my foot with the just eat app. Driver deliverd the wrong order. Tried to call the shop but no one answered so I was left with a completely different order . Paid £24 got a £5 meal. If the shop won't take calls, how can they put right what went wrong..won't be going back.

I placed the order at 6:10pm with the food due to arrive at 7:30. This time came and went with no update. After contacting just eat we heard the food was now due at 8:15. The food didn't turn up until after 8:30. Tried to call the restaurant multiple times but went straight to a full voicemail, I suspect they turned their phone off due to everyone trying to complain about late orders. When food finally did arrive it was only okay. Will not be ordering from here again

Mediocore food, 2 and half hour wait. Not going back.

Absolutely shocking service. Ordered at 7pm and by 10.20pm and 2 phone calls later my order had still not arrived. How are you still trading and in business? Avoid.

Love Ruby - my favourite takeaway in Preston

Absaloutly disgrace of a takeaway, ordered food at 5.45pm ready for "7.25" still waiting at 8.15pm, called the takeaway said driver was out, bearing in mind that the takeaway is les than 2 miles away, called again and the guy puts the phone down on me. Only used it as tasty Chinese wasn't taking orders, will never be using again.

Food was very good. The only reason I've marked it down is that when you see the restaurant on Just Eat, you expect that they are able to deliver to my area... however an hour after ordering I received a call saying that they cant deliver to me. Understandable to some extent as I live in Kirkham, but If they cant deliver to somewhere, it shouldn't be in the list. But yes, otherwise the food was excellent and were it nearer, I'd order from here more often. Recommended if you live closer.

Horrible place, please guys don’t go there, a friend placed an order from ruby, egg and prawns 🍤 ,king prawn fried rice, and beef fried rice all bad, stale food, we couldn’t eat it, called and the restaurant man was rude wen we complained saying irrelevant things, money wasted,if you don’t want to fall ill don’t buy anything from ruby Chinnese food they are horrible....prawns was spoilt, very bad the food wasn’t tasting fresh...took forever for just eat to deliver the food and money wasted we just couldn’t eat it.... Anyway they just sent a driver and gave us two fresh food haven't opened it yet,I had to show the driver the bad food dat we couldn’t eat...🤞🏻 People forget rating is important becarful when sending your dishes out to people .....

Absolutely disgusting and the delivery time was ment to be 40 minutes but took an hour an half I will never order from here again.

Absilute rubbish!! Ordered via just eat. Waited two hours before delivery. This was on a "quiet weekday" not weekend!! Food was freezing and burned! One star is being generous!!

Risked going here due to previous reviews but that was a mistake. Was very ill a few hours after eating here, wouldn't recommend.

APPALLING!!!! The entire meal was over cooked, ( several times) stodgy, and completely inedible! The rice we ordered did not arrive and when I called to complain I was told to return the food - 10 miles - and it was clearly just not to my taste! £30:00 straight in the bin!! AVOID! ( unless you don't like good food and you have money to burn of course)! The lovely people who delivered it were very nice.

Absolutely love this place , go normally once a week ! Me and my boyfriend love it, our friends have also started to come here. Staff are super friendly and have built a relationship with us.

Took nearly 3 hours to arrive after being told several times it was on its way. We didn't receive free prawn crackers after being told they would give us freebies we just got some chop sticks!! Food was cold and tasted awful what a waste of money! Wouldn't use again.

the food was absolutely shocking ! 2/3 meals have been binned through being inedible ... expensive slop that i wouldnt give the dog 🤢🤢🤢

It was terrible had to wait ages for our delivery and then when the food finally came it was greasy and horrible.it gave me and my girlfriend dodgy stomachs

Worst Chinese i have ever eaten ! ordered a quarter of crispy duck,it wasnt in a quarter ! Was dry chopped up duck ,they forgot pancakes and the thickest chunks of cucumber ever ! Food was bland,cold and over priced ,All tasted the same it was awful

Poor quality food and they over charge if they deliver

Friendly staff, very clean inside the takeaway could also sitdown Food was delicious & made on order

Good food, price is OK- very salty though

Yo, best proper Chinese place in Preston. If you eat at a buffet you've made a huge mistake. If you're staying at the Holiday Inn, you're literally 2 minutes away. They'll have food fresh off the wok ready to smash before the hotel bartender has finished filling the pint you ordered.