Subway in Preston

Brilliant service I am disabled visiting friend in hospital each of the young staff have told me to sit down and held the door open. Really helpful and friendly

Went in on Saturday we were the only ones in at that time. They were friendly and fast, great food and visibly cleaning down the surfaces too.

Not the best experience. Staff were friendly and helpful but my sub wasn't the best. This was the first time I tried the wedges and my goodness, they were awful. Not sure if this is a Subway thing in general or specific to this branch. They were soft, soggy and altogether unpleasant. Not sure I'll be rushing back!

This franchise has appalling customer service. I was waiting to be served whilst only 1 employee serving said she won't be long, for her to get her coat and bag. Someone just walked in and asked for cookies, got served straight away whilst I was still waiting for my order to be taken at the counter. I got in my car and drove to another Subway.

Awful customer service. When I entered the shop the employee was already serving a lady. I queued behind her ready to place my order. The employee finished the ladies order and said to me she won't be a minute, whilst walking to the back of the shop. She reappeared with her coat on and bag, then walked toward the till to talk to her employee. The other employee ignored me and served a man who just entered and asked for cookies! I walked out in disgust and disbelief, then drove to another Subway. I always have issues in Subway Olivers Place. Never going again!

woman in the black shirt is rude as anything

I simply asked them to warm up cookies and they refused to do so. I have been going to subway for years and they have always heated my cookies up. The restaurant was not busy I don’t see why it was an issue.

Placed a large order and the staff handled it like champs.

Very bad experience food ok but the young staff playing on there phones very rude and not washing hands one girl I think is the manager wiped here nose and then served some one.I ask her to put music on to give a good atmosphere but the young lady said no .i do not recommend this restaurant to anyone

Oh dear oh dear oh dear. I have just been in Fulwood Hub subway and won’t be returning and would advise everybody to avoid. Zero customer service skills and believe it or not zero ability to make a sandwich. The girl behind the counter clearly hasn’t had training on the art of making a sandwich. After throwing the toppings on and sauce she went on to cut the sandwich whilst it was still open rather than folding it. She then went on to wrap it unfolded? Please find the photos below…

Lettuce is always really rough 😫 like i mean brown

Good service and pleasant friendly staff. Plenty on the sandwich nice and tasty Plenty of space to park Note it was payment by card only.. And they did inform me before I ordered.

Just bought a subway breakfast and asked for cheese and toasted. I think the machine is faulty because my food was only just Lukewarm. The staff were incredibly rude and we were dismissed by the guy working leaving the other member of staff from the back to make our sandwiches. There was no form of greeting other than the man saying “one minute”. The sandwich was vile and has put me off if subway all together, cold fatty bacon, gristly sausage and snotty eggs. Usually would rate this breakfast but it has completely ruined my day.

Absolute shambles 🤣🤣 just don't theres a Greg's next door

Dirty table, did ask if they c wipe it or we could but nothing happened

Great sandwich, choose what bread, filling, salad and sauce. Great friendly service.

They have good prices and reasonably good service

The usual, well prepared and staff polite.

Efficient service and tasty food

What a very pleasant experience. The staff at this Subway were absolutely delightful. Friendly and helpful. The food was up to the usual quality of a Subway and the cookies were great value for money.

Considering the pandemic the service was good, but there was limited bread choice by lunchtime.

Visited this store on my most recent visit to Preston. I regularly holiday in Preston as it’s luxury compared to Birmingham and it’s all we can afford. As a SPECIAL TREAT ONLY, we opted for a Subway & all I can say is.. what an experience. What I wanted: a sandwich. What I got: a free stand-up gig, compliments that can only be likened to an opening shot in tennis, a ticket to HS2 love on tour AND, I managed to upset not one single Dave this time around. I also got a bit of extra sauce on my sandwich which was a lovely touch. In my opinion, the ginger lass who served me deserves a promotion. She does this thing where she pouts and gives you the peace sign whilst asking you what bread you’d like. Comedy gold. I really don’t see how my next visit can be topped. So I’ve decided to retire from ALL Subways, seeing as no customer experience can beat this one.

Subways actually look like the menu images which is a pleasant change.

I went to this shop twice and today it was third time and same thing happened again. 20-30 min wait for sandwich with just 3 people in front of me? I worked in busy understaffed Subway and i know it's possible to do it faster, serius re-training needed. Unfortunately i will not be coming back. Staff is friendly but it does not compensate for time waste. sorry.

I'm lost for words. They scanned my card other day but no points were put on my card when I checked when I got home. They didnt give me a receipt at the transaction so I had called them. They said come in they will have the receipt ready. Went in, in which the code on the receipt was invalid online so I went back in and they said they will put it on the card. So the points did go on. Soon as I got home I checked it the points were taken off. So the points were put on the card and then removed. It's on my app. I have a screenshot of transactions. Avoid this place. Awful customer service.

Sharing this review in the hope that management consider hiring extra staff or consider further training for current staff, won’t be returning unfortunately. There were 3 people ahead of me when I came in , 20 minutes later I’m just about getting served - granted some ordered more then one sandwich. Staff friendly and pleasant ✌🏼

Great position, loads of free parking, clean shop, friendly staff.

Great food but far too busy at lunch time. You'll be waiting for at least 10 to 15 minutes before you're served. The staff are friendly but could do with an extra pair of hands as it can get very busy.

Love that there's ample parking always around this one. Staff very friendly and you can't beat Subway on prices for a salad/ sandwich. We have picked up salads and eaten in the car on occasion. Of course, there is social distancing and the queue to be served can get long on good days. Dine in is closed.

Good experience visiting there... Service was good.

Like here the staff are very polite and cheerful would reccomend

Tried the new meatless sub. Really good try it

Staff are really nice, it's always busy and clean.

Enjoyed their food, friendly staff. Very clean and welcoming.