Domino's Pizza in Preston

Driver can’t be bothered to knock just gave a call and left without delivering pizza called the shop and manager was asking me to either come to collect or 50 percentage refund but loose my delivery charge. Never again from this place order food at 12 30 pm on Sunday 17th November 2024 can’t remember the name of manager but she was really rude and unhelpful

The pizza I ordered came with meat on a vegetarian pizza which sent my daughter to the hospital and it was handled incredibly unprofessionally with not even an apology I wouldn't trust this branch if you have any intolerances or allergies to food

We ordered a vegetarian pizza for our daughter who CANNOT eat meat. Upon inspection we found traces of ham on her pizza which she'd already eaten a slice of. She gets incredibly sick if she eats any meat and as as a result of the careless actions of this establishment, our daughter ended up in hospital. After speaking with several incompetent workers over the phone we did not receive an apology let alone any compensation. We were told we could redeem a free pizza the day after but upon ringing the restaurant we were met with hostility as the workee demanded a photo of the pizza that had already been thrown away despite the fact a manager just a few hours before had said we could call for a replacement. This branch reels of unprofessionalism and clearly prioritise money over the well-being of a sick child. I would seriously avoid this restaurant if you have any allergies or intolerances as the workers seem incapable of handling food hygiene or cross contamination protocols.

Good pizza, good deals and good food. Rarely a fault. Good go to 5* imo

Great food delivery man very polite

very nice pizza and very good staf very frindley 👍🏻

Passing through and needed a quick bite in the car, picked up a pizza and quick efficient service and pizza on point. No issues, nice hot pizza, happy days.

Called in to get the spicy sausage pizza to take away Very good pizza quality and taste Friendly guy on till, prepared the pizza from scratch Served within 10 minutes 10 out of 10 for pizza and service

Friendly staff. Speedy service.

The quality and quantity of the items provided do not meet the expected standards. The prices of most items are high, and the quality does not justify the cost.

Pizza stone cold and greasy, customer service zero…. If I could have scored them a zero star I would. Hopefully loose their franchise as dragging the dominos name down

Pizza arrived 40mins late, greasy and stone cold, rang to complain, staff rude but said new one would be with me in 25 minutes Went to bed an hour later as still not arrived, £31 wasted

Ordered online, was delivered really quickly Cheesy fries were burnt and dry the cheesy nachos and the large veggie supreme was cold, called them and they sent the fries again but they were also burnt, so overrated won’t be ordering again too expensive for what you get.

Ordered pizza and garlic bread 14/3/24 thought we would give them one more try …it was disgusting….it was dry and absolutely vile and gave me a really bad stomach even tho I only had 2 slices of the what should have been lasagna pizza ….

Daughter got stomach infection next day.

Ordered pizza and wedges on line. Arrived in good time, however, very disappointed with the quality of both pizzas ordered. They were over cooked, dry, curled up and I suspect not fresh dough. Very expensive to be extremely disappointed. Won't be using Preston West again.

Got a takeaway. The meaty pizza and the veggie wrap went down a treat. We weren't sure if the little garlic bread we got was the garlic dippers we had ordered, we enjoyed it nonetheless. We also ordered four cookies for two adults. We received cookies for a midget. Overall decent.

An order took over 2 hours to arrive, despite multiple calls to the store there was no apology

DO NOT ORDER FROM HERE! Absolutely unacceptable customer service. I ordered a pizza from here an hour and a half ago. It’s past midnight and the food is still not here despite paying for it. They never even offered any reimbursement or apologies for the delay. I’ve had Domino’s from other places and it arrives fast. This place is horrible, please save your money and time and find somewhere else to order from.

Great service really nice chap preparing the pizza bases always friendly and chatty food excellent too 👏👏

Didnt get my order right even tho they went through it twice 😒

All food was cold and pizza burnt

After somewhat never experiencing the same childhood nostalgia I had when having a dominoes back then I had all but given up in the company. I learned getting older each is a franchise and its up to the individual store owners to want to adhere to quality and standards. I order from the tulketh (preston west) dominoes, at first 2 months ago and the exact flavours from my childhood were there again. The quality was as good if not better and the delivery man 'dave' was super friendly and efficient. I hate the anxiety of grabbing your food out of the warmer bags when its all piled upon each other but he pops it all in my arms with a friendly joke and cheery smile each time. The food quality and the service of this particular franchise are phenomenal and after 5 orders I'm yet to experience even a miniscule slip in those standards. This is the best domino's franchise in preston maybe even the best in the entire north west and beyond and maybe some of the poor reviews are some of the others based around this large city or maybe previous staff and owners. Keep it up guys your the best go to food delivery in oreston. From the full to the brim stomachs of the Harrison family :)

Gave us the worst food poisoning of our lives and then they wouldn’t even say sorry. We reported it to them straight away to make sure this didn’t happen to anyone else & they made out like we were lying! Really rude and arrogant staff members.

Food was delicious as always from Dominos, however they allowed us to order or regular coke without having any in stock. My friend was disappointed with the substituted coke zero.

We were a bit apprehensive about ordering from here due to recent reviews but we are glad we did! Firstly, we ordered on the app for 50% off pizzas. Our order was delivered within 30 minutes, everything was cooked perfectly and still hot, and the delivery driver was very polite. The menu has a lot more options than I’ve seen at other Domino’s stores too. I particularly love that they offer half and half! I would suggest ignoring the bad reviews (although I can’t comment on the vegetarian/vegan stuff). Yes it can be expensive, but they always have good deals on and it’s great for a midweek treat! 😁

Ordered domino's for the first time in years. It was quite nice but gave me food poisoning. I've leave out the details but it was violent. Leaving me sick for 3 days and resulting in loosing work. 2 weeks on after complaining and they still have not issued a refund. Had to send emails. Call the store, and even call customer service. Rude staff. Hopeless service. Dirty food. Truly disappointed. AVOID.

Tasty pizzas, quick and good service. Good value for money

Beat domino's in preston. Friendly staff clean and do the pizza just as requested.

The past few times I've ordered from here, the delivery driver has managed to consistently drop my dips all over the floor outside my house and left without cleaning up the mess!! I've never once complained about this or received any kind of refund or anything but the very last time I ordered from here, they just didn't bring my dips at all!! I called up and spoke to the manager who promised me a refund and I have received no refund at all. Liars & clowns. Papa John's in Penwortham do better pizza aswell or Pizza King in town, go elsewhere if you're considering Domino's!

It was about what you'd expect, but like always skimping on the cream cheese in a double decadence base kind of ruins it for me. It is also about 50% of the price if you collect it, do the delivery drivers get paid/cost 50% of the price?

Been wondering whether or not to write this review but unfortunately I had to. I ordered a pizza from here and it wasn't the first time but today I'm fuming and disgusted. I ordered the Cheese and Tomatoe pizza as well as the Chocolate pizza and to my shear horror there was a piece of cooked ham in the box with my Chocolate pizza. Having ordered a vegetarian option, it means NO MEAT of any sorts. I called Domino's and the staff member said they will refund but that isn't the issue, the issue is why is there a piece of cooked ham in the box with a Chocolate pizza?!. Unfortunately this time, it's the last straw as previously orders have been late but this has truly upset me and my family. I WON'T BE ORDERING FROM DOMINOS AGAIN! Also note to everyone, especially those ordering vegetarian options, always check your order!

I have always enjoyed a domino's pizza. It is slightly on the more expensive side but you do get what you pay for, always fresh and always hot. The ingredients taste fresh and the dough too. I go thin and crispy or Italian style meteor.. Would love to get a loyalty card so I can gain some benefits of being a loyal customer. We can only hope, thanks Dominos for never failing to deliver!

Don’t bother if you are vegetarian or vegan. Or have any intolerance/allergy for that matter. Have been served dairy and meat on more than one occasion (vegan and lactose intolerant couple). With a very pathetic attempt at resolving problems even offering more non vegan items as compensation. Couldn’t make it up! Been a Dominos customer for years but this franchise needs closing down. I don’t know how they are still trading.

Best dominoes pizza in Preston by far

I just wanted to take a moment to thank Domino's Pizza for their fast and reliable delivery service. Not only did my pizza arrive hot and fresh, but the driver who brought it to my door was extremely pleasant and professional. I was really impressed with how quickly my order was delivered, and I will definitely be ordering from Domino's again in the future. Keep up the great work!

Great service, missed an item off, didn't take long to sort out then given extra as an apology. Pizzas where excellent as normal.

Ordered on the app went to collect only to be told there was no order. Can see money taken out of my bank so was told to either wait 2 hours for a refund and order again or pay twice and wait for one of the refunds. I went with option 3, I went elsewhere and deleted the app

Ordered 2 pizza’s 2 sides, 1 desert and 2 drinks. Delivery time was good but missing 4 of our items. Told the driver there and then and he said he’s be right back. Half hour passes and no driver or missing items. Phoned the shop twice to be told they’re making our food and drinks. 1 hour and 20 min later we phone to find out they’re only just making our food and the driver will set off now. Still waiting on our missing items! Awful customer service and the food we did receive wasn’t the best for the price. Dominos is over rated!!

If I could give no stars I would! Absolutely disgusting customer service. Food did not arrive. When called the shop was told 5 minutes. 45 minutes later called again! To be told our f***king food is there and we’ll have to wait another 45 minutes as it’s now cold. Driver said he had delivered it and called me ( which I had no phone calls and have a ring door bell) …🤷‍♀️ All in all spent £40 on food that did not come, was rudely spoken too by the guy who answered the phone. Will not be ordering from domino’s again! New staff ,customer service skills and organisation is definitely needed.

If I could leave 0 stars as a review I would. Absolutely horrendous customer service, they keep forgetting parts of the order which you pay for, and when they say they will send the rest of the items out to you they never do that. It’s been over an hour from when they said they will sent the items out to us and the guy literally shouted at me on the phone saying they’re busy? Your store is open because of customer, you’re there to provide a certain level of customer service not to shout to your customers. Literally appalling behaviour will never use that branch ever again. I got told I will get my money back in 5 working days. I will be fuming I don’t.

I decided after visiting my mum in hospital to order a pizza I received a text saying it was out to delivery about 20 mins after I ordered The driver arrived and gave me what was clearly the wrong order. He was not for accepting that it was not my order but finally accepted it and took it back to the car. No communication as to how I would get my food that i had already paid for. I asked him if he would sort it with the shop and he said he would I rang the shop 10 minutes later and was told they would ‘check’ with the driver I heard nothing so rang again same answer would check with the driver and if they were going to be a while they would remake the order An hour after they had said it had left the shop originally I rang again to be told they had just remade the order and it would be about half an hour making it 2 hours since the original order was placed I am still waiting What an absolute shambles. My advice if you want to eat within a couple of hours of ordering order from somewhere else What is most frustrating is that not one of the 4 people I have spoken with tonight from dominos have made any attempt at an apology. Very poor

Late on a. collection yesterday by 15 minutes

Firstly they delivered our pizzas to the wrong address. After 4 phone calls and 2.30 hours later - the pizzas finally arrived cold with one of them wrong and two sides missing so had to make another phone call. Awful service and the prices are mad.

Been here twice. Both times the food had been good. The first time we opted for delivery, big mistake it took over an hour to be delivered. Second time we thought we learned from our mistakes and chose to pick up. We were told it would be ready for pick up, we arrived and it should have been ready. Yet it was only just going in the oven and the guy working even said to us it would be ready in a few as he stood there making the pizzas. At least be upfront and say that timings are off

Pizza's are delicious...but to improve in more aspects

Called me to complain that the driver was waiting outside, when he was in the wrong place Got my order wrong (most of the toppings completely missing)

Absolutely appalling, do not order, you have been warned, staff are completely usesless, no idea how they make it out of bed let alone get dressed and pass an interview, the so called managers couldn’t run a bath let alone a shop, food is mediocre at best that’s if they get your order right, they lied and stole from me in one order 🙈 will never order from this branch again

Could have given zero star if possible being a strict vagetarian, cross contamination... veg pizza is not veg any more being handled by same hands handling meat products... Never again....

Shocking service. There times are all wrong. They say collection in 7-15 mins. Came to collect 25 mins and still had to wait 10 minutes

Incompetent staff, placed an order 2 hours later contacted store said it was with the driver, 1 hour after that said it would be made again and delivered called an hour after that and cancelled the order as. t still hadn't been delivered.

We got lied too, messed about and after over 2hrs a sizzler come with 2 bits of chicken.... offered me another but come on its after midnight on a Monday.... how busy can you actually be? After we got hung up on and lied too we then recorded all the other calls and videos and its honestly embarrassing. I like dominoes but this place is another level bad.

This place has been going downhill recently, I guess because this is a franchise Last 2 times ordering received the notification on the pizza tracker app that my pizza is ready for collection and went into the store and told it's coming now Yesterday the same, as there was only one guy working behind the counter and 2 were out delivering Unacceptable to be waiting around 20 minutes after the pizza is ready for collection I suspect this is fraudulent to fudge targets and meet criteria Not fair on paying, waiting customers When my pizza was finally ready it was lukewarm at best

Hardly any toppings and loads of salt.

I used to LOVE dominos when I was younger. Not sure whether my tastes have changed or the pizzas have but they are just quite bland now. I'll try again in a few months though I bet.....🍕

Spent £53, got a text saying it had left the store and is out for delivery. 25 mins goes by and no sign of it (I live less than 2 miles away down a straight road). I called up to see where it was to be shouted at by the guy on the phone saying “he doesn’t know where it is he sent it out” I asked for his name which he refused to give to me. Then he continued to put the phone on the counter leaving me talking to myself. I put the phone down after a minute or so and called back. He continued shouting at me and refusing to give his name and also said nobody else was in charge only him. He then told me to complain about him as his job is to cook it not deliver it. Also telling me the driver is driving slow as it’s heavily raining (48 mins for 2 mile drive), cautious guy isn’t he. I have this all on record and I will be forwarding the video to dominoes head office. The food arrived after it had left the store 48 minutes before hand. Therefore me receiving literally cold food. The delivery driver gave me the man on the phones name though, Romas. So this one’s for you ROMAS. You’ve lost a customer and all I wanted was an update as to where my food was.

Absolutely terrible experience!! Ordered at 9.20pm and the food came at 1.45am ,yes you read that correctly 1.45am, 4.5 hours after I ordered it and as if that wasn't bad enough they failed to deliver it all missing two items off my order!!! DO NOT ORDER FROM THIS DOMINOS

There driver didn't turn up with our food, we chased the store for the best part of an hour & kept getting told he was 2mins away….. staff clearly did not care We never received our order & the store where reluctant to give me a refund…..

Called to order a pizza with a lot of customisation spoke with Vicky who was really friendly and helpful.

Got our order wrong, leaving off toppings we'd paid extra for. We complained to be told they'd come collect the pizza or get a credit. I'd already eaten a couple slices since it was late and I was hungry and figured it'd take a while longer yet to sort it, so when I said this they insisted on a credit. When I called and tried to use the credit later, they told me to "use it another day" and put the phone down on me. Lovely..!

3 pizzas missing sauce topping & cheese 4 inch from the sides. The store refused remake, collection & refused to refund the order. I feel genuinely ripped off. The store manager spoke to me like I were something she scraped off her shoe. Disgusted.

Over priced pizzas not much more to say really

I would avoid at all costs. When I visited there was a menu on the counter, I tried to order 2 pizzas and side as part of a deal printed on the menu. After several minutes of looking the person serving me called a manager who advised that the menu had been updated and the deals were no longer available. They told me to check online for the current deals, which I did. O tried to order another deal only to be met with the same blank expression. This time the manager couldn't find the deal. In the end I left and ordered food somewhere else.

Pizza was on the cold side and quite bland/ tasteless. Took a long time for the pizza to show up but to their credit, the staff were apologetic and polite

Pizza was alright, to much tomato, friendly stuff

Staff are rude and not helpful at all poor customer service

not even worth 1 star..placed order online to be told we hadn't paid.. replace the order to be told the same.. check my bank and the money has gone out both times.. rang and spoke to someone who said we would have to wait till midnight to see if we're telling the truth... then paid for a 3rd time over the phone... my partner is heavily pregnant and we pretty much had to beg for our food... never again.. food best be good after all this... I am told if I have paid I will be refunded in the next few days.. until then we're on beans then as that was the last of our cash until pay day..

Nice pizza quick response and services.

Only been given one star because zero stars cannot be given. Ordered two pizzas for 7pm when arriving we were told they be ten minutes however 20 minutes later we still didn’t have them so we asked how long they would be again and were told 1 minute. 20 minutes after that we still hadn’t been given the pizzas so asked again. We finally received the pizzas after 42 minutes of waiting. When we finally sat to eat the pizzas they were freezing, the cheese was hard and the ham was dry, inedible. We rang up to ask for a refund and were told it would take five days for them to decide whether it was worthy of a refund. I’m not sure what’s to decide after waiting over 40 minutes for an inedible pizza. Shocking don’t go to Preston dominos.

Used the deliver to car collection option.. It wasn't clear where to wait and after being texted with a 10 min wait we still waited over 20 mins. Service was friendly and pizza delicious.

Got pizza delivery on 16th January from here. I have to say normally pizzas are good but when they where delivered there was no tomatoe puree on the garlic breads with cheese and they where very dry and taste like just dough usually this is my best thing i like from dominoes but it was disgusting. The pizzas i ordered stuffed crust meat delicious and the new donnor meat pizzas where not very hot very little tomatoe puree on the base infact almost non and lack of cheese on them. I called the driver on his mobile phone and left a message for the delivery driver / to pass on to the manager of the store asking for them to give me a call back and left my ladline and my mobile number for the manager and said that I was not happy with the pizzas that I received. I am still awaiting a call back from the manager of this store as I am a regular customer but will no longer be if I do not get a phone call / reply from the manager.

I waited for delivery hours, after hour and 20 min been told to collect pizza from shop because driver couldn't find the address.

Easy to get to, plenty of parking behind the store, quick and helpful staff 👍

Not bad, always the same, you know what your getting a overpriced pizza but generally ok.

Piotr is the best delivery driver ever. Protect this man at all costs.

Dominoes are always advertising contact free delivery, twice now the driver has passed us the order into our hands

Not the best. When I change a topping to EXTRA mushroom it'd be nice to actually have extra and not half the amount! It's not like I've asked for a favour, it's a topping I've paid for :/

Guy on phone always unhelpful always acts like they can’t hear you puts you on hold for no apparent reason need a massive overhaul of staff that understand that without customers you don’t have a viable business the only reason you are still open is the fact that you are under the dominoes banner! Not a harsh review but reality

Dough balls dried out & burnt to a crisp, absolutely no garlic on them. Pizza, dried out, virtually no cheese on it! Chicken strips, extremely dried out, no taste. Will definitely NOT BE BUYING FROM HERE AGAIN!!!!!!

Awful awful don't even deserve 1 star ordered on line took my money and an hour later still preparing Tried to ring and ring no answer ended up having to knock on door and tell them to cancel but still not returned money and was told it could take 3 hours not mentioned when you took ordering Poor poor sevice

On 28.02.2020, I Ordered Pizza for delivery and it was an hour and half late and then they got 1 order wrong!! So we had to wait another half an hour for the right Pizza !! Delivery driver lied about calling to advise he had arrived.!! Absolutely awful customer service when we called to check

Don't use. If you do, don't pay in advance, as they prioritise people who haven't paid.

Waited 1 hour and 30 minutes for an order with missed items and a cremated pizza. Rang domino's who stated that we did not order 2 garlic breads (which we did) and did we want a voucher. On second delivery garlic bread forgotten. Now 2 hours later and do not have my full order.

Always great pizzas. And great offers.

Only go here if you want American rather than proper Italian pizza. Awful fatty stuff with no genuine Italian pizza ingredients whatsoever. I write this having been just given a slice!

Love the buffalo chicken pizza yum

Food was good, ruined by an extremely rude delivery man.

Ordered two pizzas and to be honest was very disappointed, however i phoned them up explained the issue and they sent out two replacements and they was absolutely brilliant. Great service.

Ordered a while back and received the wrong order, which was then replaced with my food, which had clearly been sat in the back on the drivers car going cold. Decided to try them again recently and was even more disappointed when I received a stodgy mess of a pizza, which was missing the dips that I also ordered. Will not be returning to this store.

Food was good but my gf and I were stuck waiting outside for nearly an hour and a half in the cold even though our tracker said 'out for delivery'. After an hour, I called up to find they hadn't even set out (it was only a 7 minute drive from there to where we live) and they informed me that they'd be there in a few minutes. Another half an hour passes and I call up again (freezing and livid this time); they hadn't informed me they were making all our food again to bring it to us hot. Generous gesture, admittedly, and it did arrive hot but by that point my gf and I were freezing and so angry/upset that we couldn't enjoy the meal as much as we'd wanted to. Like I said, good food though.

Domino's pizza very very bad i am work in the Domino's before i no

Don't get the hype. Stodgy a bit tasteless, better pizzas available at proper Italian restaurants.

Quick service, amazing food, always lots of offers available. Check online for voucher codes before you order to get a deal. I love Domino's! Delivery from this store is always prompt, food always hot and, as dominos should be, absolutely mouthwatering!!

Always great! The one time they made a small mistake they sent out a fresh pie in an instant...highly recommend

If you like takeaway pizza good for cheese on toast with pepperoni

I ordered cheesy wedges I delivered me burnt which no one can eat

nice manager...& brilliant staff....

So i ordered food and they didn't have the specific ice-cream i wanted. i was a bit disappointed however i appreciate the effort of bringing me all the available flavours and letting me choose an alternative. Also the delivery guy was such a gent holaa handsome !

Free pizza via the three mobile wuntu app. Quick turnaround on making pizza straight forward collect. Tasted great!

Good prices fast service on delivery or collection