Delivery
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Outdoor
The best restaurants serving Chinese food in England
7.549 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1885 Opinions in 2 websites
We came up to Birmingham for a weekend and booked ourselves into this restaurant after hearing multiple positive reviews. I can say that the food was exceptional however the service & atmosphere was something left to be desired. We were seated 20 minutes later than our actual booking due to the restaurant being busy which was not a problem however we were asked to wait in the bar area which had extremely intoxicated people making inappropriate loud comments which resulted in the group arguing loudly amongst themselves. Not exactly what you want when you are trying to have a nice meal. Once we were seated our orders were taken quickly however we were not brought water as requested. Upstairs was beautifully decorated but the atmosphere seemed extremely tense with a background of extremely loud music & bongos which resulted in us shouting to each other to have a conversation. I'm assuming the senior waitresses were overwhelmed and had new staff who had no idea where food orders were going. We watched our food go round the room twice before coming to us, which was not ideal. The waitresses were then quite rude to the other staff publicly. Luckily a young lady was our waitress was absolutely fantastic, she seemed much calmer than the rest so maybe the others were just having a bad evening? We then ordered desserts & more water to replace the water we did not receive. We did not receive cutlery or the water and had to ask again for this. I understand restaurants are busy but it would make sense that if they are overwhelmed with drinks/parties that food service stops at a certain time to accommodate this. The final straw for me was that an automatic service charge was applied which i thought was highly inappropriate when the service was quite poor - the young lady who served us deserved the tip herself not to be split amongst profit of others. I am regretful I did not get her name, and I would not visit again.
1028 Opinions in 2 websites
Visited here on the 27th October for my birthday. Didn’t book. Plenty of room. Staff so friendly and welcoming. Went out of their way to help my husband who was in a wheelchair. The food was amazing.!!! I had the Sunday buffet. My husband had a duck meal. Everything was so fresh and tasty. The buffet was continually been topped up. They do charge extra if you leave an excessive amount of food and I don’t blame them. Sadly I saw a couple scrapping food in to containers under the table . Obviously done it before.😡😡