Delivery
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Outdoor
The best restaurants serving British food in Hoober Rotherham Yorkshire and The Humber
9 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
499 Opinions in 1 websites
Table reserved in advance and we arrived on time. Restaurant was busy and every table had reserved signs. We ordered food from the carvery and the main menu. Food arrived after 15 minutes and was hot. We had been sat at the table for 1 hour and 5 minutes. We were then approached by a member of staff and were told we had to give the table back as it was required to be used with another table for a large party who were due to arrive. Told staff that we hadn’t even had dessert and would only move if they found us another table. We were told to move to a table (also with a reserved sign) in the adjoining function room and when we did so, other people in there complained it was booked for a private party and we weren’t allowed to be there. We then managed to find a table in the bar area but had to help my elderly parents onto high stools. It then took more than 20 minutes for desserts to arrive. While this was happening, there were other people, some with children, complaining that they were also being told to move and were walking around with plates of hot food trying to find somewhere to sit that wasn't genuinely reserved to eat. We were never told when being seated that we could only have the table for 1 hour. There were signs stating that the function room could be hired for private use every day except Sundays (it was a Sunday). This Pub is my local for food and me and my family are regulars (several times a month). It was a joke and none of the staff had a clue what they were doing. I shall be finding a new local after this poor performance.
30 Opinions in 1 websites
It is a great little place, the local punters are amazing and chatty owners are nice as can be and there's a rabbit in the garden area
66 Opinions in 1 websites
Usually receive the highest customer service at the Walled Garden - never any complaint even at busiest of times - but not today. No queue at the counter which I thought great (most unusual as usually rammed). Three members of staff stood chatting behind counter & carried on, even though knew we were there. When we they eventually finished their conversation, one asked rather abruptly for our order - no pleasantries or anything. Got to end of counter to pay and collect - she got it wrong as I’d asked for takeaway and she made extremely sarcastic comment. Puts you off - nothing wrong with a smile and polite customer service in my opinion!l Unfortunately encountered her again when went to buy takeaway cakes a bit later - friendly service wasn’t in her vocabulary. Would recommend staff go on customer service training - especially the staff member with a slight foreign accent who was doing the serving today.
1627 Opinions in 3 websites
Can I just say wow came in tonight with friends had a few drinks then was lucky to get a table I ordered the calzone Out of this work I am not joking hand made with what ever I wanted there’s so Italians that could learn from this will definitely be back
4 Opinions in 1 websites
This is a lovely little cafe with a lovely ambience even when it is busy the atmosphere is relaxing .Staff are friendly,warm and welcoming All the food is homemade using local produce and is gorgeous and deserves 5 star rating .My friend and I come here every week and I would recomend people to visit here