The best restaurants serving British food in Isle of Wight South East

Visited during the Car Festival. Just a basic bar in a large building serving in plastic cups. Cheaper than expected.

When it comes to customer service this cafe offers none. Everything is wrong with the older lady who appears to own the business. Her tone, mannerisms and general way of speaking to customers comes across as rude. We put the parasol next to our table up as it was baking hot and got shouted at to put it back down again - apparently because of the wind. We ordered off the menu board and were told very abruptly that there was no hot food and to order something else. Both of these points are absolutely fine - it is the way she went about telling me! All snarly and aggressive. I also asked for some tap water for my dog and was met with another shouty response that they did not do water for dogs. We decided to buy a bottle of water for our dog but still she was not happy to help with a container of any description! Bearing in mind half of this business is an ice cream parlour, who presumably have empty ice cream tubs almost daily, the lack of containers puzzled me. Furthermore, when you read previous reviews all saying the same about dog water, as a business owner, would it not be wise to hold onto a tub or two to keep the customers happy and wanting to return? Clearly not at Surf n Sail, they like to be as rude as possible and leave customers as unhappy as possible. On a positive note, the location is fab and the ice cream is great. Such a shame all classes on customer service appear to have been missed by the owner!

Called without prior booking to this quaint pub/restaurant in the centre of South Wraxall. Old building with low ceiling, but nicely decorated. Friendly staff. Delicious fish pie with butter mash and seasonal greens. Large pieces of fish 4 different varieties.

The cafe team were struggling to meet demands, you could see they were trying hard. Breakfast was ok. Like the refillable drinks. Ok for a cheap breakfast.

I felt compelled to write a review as the previous negative reviews do seem to be inspired by Islington/North London style hypocrisy/entitlement, notoriously associated with the looney gauche (coincidently and most appropriately also the word for lacking in good grace). The exterior and window display is very appealing and has the ‘kerb appeal’ you need, however it is from this very point, that the signs (in every sense of the word) are obvious. Virtually all notices, including food descriptions, names and the ‘house rules’ are indeed written on brown paper bags, which in any (Islington/North London style establishment) would be hailed as ‘retro’ and ‘rustic’. They do heavily emphasise that this establishment is NOT self service and any normal person would ‘connect the dots’ and so begin to read what they all say, if nothing else to establish what the offerings are. It is not really quantum physics to work it all out, with a little patience and indeed consideration for others. I, read, studied, waited and then ordered a ‘Hog’ sausage roll, a muffin, a huge hot cross bun and a ham and tomato sandwich/large roll. The total came to just over £20. To support a local enterprise, that is worth it. The Hog sausage roll was absolutely lovely, well spiced, pastry perfect and the meat tasty. The muffin, though perhaps a little burnt, was beautifully soft inside and had some lovely fruity bits. The Hot Cross bun was stunning. Twice the size at least, of supermarket bought and wonderfully soft inside, fruity with a really nice, almost fondant like, cross. The sandwich roll was perhaps the least successful of the items, but even so, only as it was lacking in florid and a little basic. It also did have perhaps too much butter. The sole points from the negative reviewers I would agree with are that the owner/lady is perhaps a little ‘matter of fact’ but frankly with the hypocrisy/entitlement of the negative reviewers, most people would get frustrated (the customer is NOT always right) and the other point is regarding payment. This is where the cost/charged amount is not announced, which is not great, but there again, one could ask!!! The ‘magic window’ is an understandable work around due to connectivity and frankly allows for a swift exit. Overall, would I visit again? YES. Would I recommend? YES. Just be considerate!!!

Nice spot, lovely staff but!! Building in need of updating, and the food is of very low quality, and overpriced, also waited a long time and then part of the order we placed was not ordered by the staff member taking orders! This is a historic venue but sadly it was probably at its best in 1965 😢

This place is a complete rip-off. We only wanted a cup of tea . First we had to join a queue at three self-serve machines, to get the tea dispensed in a paper cup after finding the teabags on the side. The machines were squeezed so close together that all three couldn't be used at the same time. Then we had to join the queue to pay £3.10 each cup. Then we had to find the sugar and milk on a side table, before then trying to find somewhere to sit !!!! We will definitely NOT be going back here next time we visit The Isle of Wight.

Great coffee and lovely lady running the place. Good bacon sandwich and egg sandwich - really fresh in a perfect setting.