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The best restaurants serving British food in Blaby East Midlands
37 Restaurants on GastroRanking
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24 Opinions in 1 websites
We went for Afternoon Vintage tea for two on a group on 2 weeks ago. The cafe was freezing. We had to keep our coats on. Service was ok but we were the only customers for quite a while. We have sampled several afternoon teas from other places and Granny Smith's is a let down. The sandwiches were plain and unexciting. The scones were ok. The cakes were very poor and cheap. No flair at all. The young lady serving us was pleasant enough although " no problem" every time she did anything does grate after a while. Course it's no problem if you're doing the job you're being paid for. Won't go back. Won't recommend.
13996 Opinions in 2 websites
We called into Starbucks on the north side of the M1 at Leicester Forest East and ordered a sausage sandwich and two medium cups of tea. As they were being made I noticed that the tea bags were being put into paper cups. I said “if those are for me please put them in proper cups not paper takeaway cups”. When they were ready the assistant, who I now know was Olivia, put them on the counter and said “ if you want indoors you have to say, you’ve been charged for takeaway” there then followed an exchange when she said that it’s a takeaway cafe. I said you don’t have a sign to say that. There are tables and chairs in a discrete area for Starbucks and why did nobody ask if I wanted takeaway. It’s a cafe! No she said, it’s your responsibility to tell us. I considered her tone as though she was a schoolteacher telling a child off. She was not only forceful in her tone but also stating what seems illogical. Surely a cafe that also does takeaway and has any sense of customer service should ask the customer what their choice is. Clearly, she seems to think differently . At no time did she offer to repay the difference in price. It was a thoroughly unpleasant experience. Whether I’m using Starbucks or any other retail outlet, I expect the assistants to be customer centric. If customers are as unimportant to a business as Olivia seems to think, I’ll think twice about using them again. I will get my drinks from a burger outlet next time. Olivia is in the wrong job unless she is truly representative of Starbucks customer service. My previous visits to various Starbucks cafe’s leads me to think that their assistants don’t think as she does. I wonder if it’s because she works in a motorway service station where thousands of people call in every day and generally have low expectations of the service they get.
5 Opinions in 1 websites
I love a good garden centre cafe. They're normally such bubbly, relaxed, lovely places, full of middle-aged people enjoying a cake before buying another aspidistra. But not this one. This is the garden centre anti-cafe. The staff could not be slower - the queue for ordering food was more than twenty minutes despite staff standing about chatting. Then, they ran out of most vegetarian food options, including chips. But nobody had told the person taking the orders, so they happily took payment, which then needed refunding and re-ordering. It's a total mess. To add insult to injury, though this place is dog-friendly, my dogs were made to feel much less than welcome. A member of staff loudly and publicly berated me for feeding mine a sliced-up sausage roll.