The best restaurants serving British food in England

We stayed here with our young family in January this year. My wife has reviewed the hotel below, titled “disappointing”, this was mainly due to the lack of communication prior to and following our stay. The below response it to the managements response from her post, as I am unable to respond directly and his response was inaccurate. Hi Richard/Chris, Thank you for such a prompt response. I expected that I would receive a reply to a public review. As stated, I did complete the feedback and sent a follow up email and have still not received any personal correspondence from you, including in my spam, however, I have received regular spam emails from the Grove. It may be worth checking your spam box for my feedback, as I said, it was completed promptly. As feedback was requested on multiple occasions following our stay, I hoped that it would be used productively, to improve your service. My review was factual, and you have now also demonstrated that not only are you not interested in your guests’ opinions, but you are also rude and condescending. We received the initial confirmation on booking but no follow up emails, apart from as mentioned above, spam. The booking email promoted the restaurant with no mention to the restaurants being closed and only stated that the breakfast included was for ‘reservations made directly through us (including our website) include breakfast as part of the nightly rate)’. The fact that the restaurant is closed for the first three weeks of January was obviously not clear on your website as that is where we booked. It would be helpful to make the booking email clearer or specific for the cottages and to include the closure of the hotel and restaurant during January, to prevent disappointment. Clearly the bathroom has had a hard 12 months. As mentioned on the feedback, I called the morning of our trip as we were concerned that we had not had any correspondence. The receptionist advised that there was one slot left for swimming, which we were advised to book, the Saturday or Sunday was fully booked and the other day had 2 slots. The day that we left we had to swim before 8am as it was booked out for school swimming for the rest of the day. Anyway, once again, Thank you for your rude/sarcastic response Richard/Chris, I feel that you have confirmed to any guests questioning your ethics, that they are in fact, quite poor. As advised in the feedback, the staff that we met were friendly and welcoming, I hope that you treat them with more respect that your guests. BW

Una sonrisa no cuesta nada. ¡No hay retrete! También el tocino estaba un poco graso. No veo la necesidad de la tapa de plástico: desperdicio de recursos. No fue barato. No califico este lugar.

Would come for a coffee at least 3 times a week, amazing staff and fantastic coffee but i came in on Tuesday 14th may and seems they have employed a new staff member..... she was sat on the floor behind the counter on her phone when i arrived as I could see her thru the cake display and i wasn't even acknowledged when i was waiting at the till, another guy served me who was lovely and make my drink, For most of my visit she was just stood around on her phone and being loud and I could hear her on the other side of the shop, Was gonna pop in on Thursday 23rd may but seen her smoking out the front of the store just sat in her uniform which put me off coming in so I went to another coffee shop instead, won’t be returning for a while.

Collected 3 Steak pies (they had no steak slices left) and 2 Eccles cakes yesterday, young lady was very nice and helpful behind the counter. We have been buying from Latham's for years, but OMG have you let yourselves down guys. T he steak pies where dry, very little meat and as for flavour do you not taste them when being made as they where just full of salt, all 3 people eating them put them in the bin, me included. The Eccles cakes had hardly any fruit and to be honest where tasteless. Also your prices have shot up, what's happening in your business. After years of being loyal customers we shan't be coming back sorry, it was disgusting and over £13, where is the value in that, it was just awful.

I love my food and we are always looking for new and upcoming places in the merseyside region. Being European food is a big part of my life and as such we are happy to pay for quality  We stumbled across 625 in West Kirby and thought let's give this a try as it looked beautiful and the menu looked great. That's where the positives ended,  We had to book for a Saturday night via phone as no website or online booking process was available, an inconvenience but not the end of the world. Arriving in the vicinity of the restaurant in West Kirby from Liverpool, parking options are atrocious and we had to park quite a distance from the restaurant and this was early evening,the restaurant is small and well decorated, the high tables and chairs are slightly off putting as not what I'd expect for a fine dining experience !! Stifling no real air movement aircon in the ceiling but wasn't sure as to if it was on or not and if it was, it wasn't working. The food is based on a sharing concept, we ordered a variety of assortment including the tomato salad as who we thought was possibly the owner, was making a lot of noise about it, only for all of the food to be underwhelming, over salted, overpriced and nothing short of what was Gastro pub at best. I'm not sure you can sell Aubergine as gourmet or fine dining. It was also overseasond and fried with dirty oil. It's a first for us to be fair and one that we will not repeat anytime soon, the food and or the restaurant itself as there is far better in that particular area. The food as a whole didn't seem as fresh as we thought it should be, dirty oil. The bill was astronomical, the wine which we purchased was also purchased in other West Kirby establishments at a significantly lesser amount / Hoylake. We were also advised by one of the servers that the Head Chef or the main creator of the menu has now left. This could be why the food wasn't as expected as no control over what's produced / sent out. I guess it's a lesson learnt to never judge a book by its cover. Unfortunately covid has allowed people to dream but the reality can be miles away, shame as it offered potential.

This was a Iocal institution that served the community for decades and was the best COME 2024 with new owners who don't have any clue how to run a chip shop With a good deal of the menu removed. Also the local delivery service has gone as well.

Really awful. Totally unfriendly service, total lack of interest. We ended up having one bottled pineapple juice and one San Pellegrino Limonata for £11.25. And for that not even a smile or a thank you. What a rip off.

I went to Sutton fish & chip shop on the evening of the 04/01/2023 and ordered patty peas, chips. I asked them if the chips were hot, they replied yes, when I received them they was warm. To my annoyance the owner quoted that the reason they was warm was because I took longer in applying salt and vinegar to my meal. I asked for a fresh batch of chips to be put in, he then refused to serve me and handing me my money back, embarrassing me in the process. I then drove to Sue downs fish & chip shop which is just around the corner where I received great service and receiving an enjoyable red hot meal in which was all I wanted in the first place.

Food was awful. Worst fish and chips in Castleford. Curry sauce tasted watered down and the mushy peas was awful. Staff hygiene was poor. Continued to handle food when had cold without washing hands and had attitude problems when it comes to disabilities and constantly felt ignored.

Rude management , obviously no clue Placed an order , went over the instructed time, called to ask how long and said 15 mins. Went past this time bordering 30 mins. Called again asking where is my order. Manager was extremely rude only to find out my order was cancelled because I requested how long it will be. SIPUP seems to be the most reliable right now. This place is shameful

When walking into the pub everything seemed to be good, the location and the decor was above standard. The two younger bartenders were very friendly and everything seemed to be going well until the bulldog chewing a wasp looking ‘lady’ with a buzz cut began to treat me and my friends like we’d kicked her pet cat. ‘she’ swore like a sailor and even though she appeared to be wearing rigger boots after a tough day labouring for the local bricky ‘she’ mocked my friends trainers, we left shortly after this. I would highly recommend some customer service training.

Went in on Saturday night for drinks. Sat by the fire and started to chat. Bar lady came over and said all customers had to move to the snug as the pub had been booked for a party. The snug is the size of a very small living room and they put 20 people in it. We couldn’t move, it’s was crammed and noisy and some people had to stand. When we asked could we just stay in the bar area was told they would ask the birthday girl if she minded but then never came back to us. We finished our drink quickly and left. Might be useful to tell your paying customers there is a party booked before they order drinks so they can check there’s going to be room to enjoy the drink first. Won’t be going back which is a shame because it’s my friends local and she wanted to try it out to be her regular place. Bar staff also need some customer service skills after spilling a pint into a babies pram her reaction was to shout ‘oh Ffs’ and roll her eyes.