Dessert Hub in Derby

When I was there today it was quiet and comfortable. And a nice atmosphere for both of us

Non existent customer service. They also don’t have anything you want to order - we tried to order a chocolate sundae, cookie dough, milkshake, chocolate fudge cake and was told they were all not available. This was after paying. The entire party had to then choose alternatives they weren’t entirely keen on because we had already paid. I find it hard to believe they didn’t know before. We also witnessed a staff member being quite unkind to another employee who was taking orders, and seating walk ins, telling him off and telling him to wash plates instead of seating walk ins. When our food did arrive, only 2 out of the 3 items came. We waited 25 mins for a Sundae to arrive, when it didn’t we told the staff who said it was coming. It then took 10mins for this to arrive. It really shouldn’t take 35 mins to put some ice cream in a bowl. Youre better off going to Heavenlys down the road. Don’t waste your time here.

Always fabulous service. Food good sized portions. After an awful time at the clock warehouse,this pub saved our family dinner.

The member if staff was quite rude I had to ask for another latte as the one i got was cold I even put my fingers in it to test an was told we don't make it too hot in case it burns you I also had to ask for a spoon that seemed to be to much trouble I got a hot coffee I haven't been in there for awhile but its really gone down hill lucky I had a spare serviette in my bag as didn't get one of them either I will not return

Our final visit to the Bonnie Prince before it closes and becomes a Hickory Smokehouse. Great service from the staff as always, especially April. So helpful and makes sure everything is 100% right and everyone is happy. Great to hear we will see her again at the Merlin in the future