Parkhill cafe in Sandwell

Placed works breakfast order. Hoped this would be our new regular food order cafe. How wrong was I. Placed large breakfast order told 40 mins oh delivery time and still charged delivery charge we are based in wednesbury too so not far from them, that was fine especially if it was worth the money. After 1 hour I rang for update on order. Was told order not yet started did I still want it. Yes I did . Too late to go elsewhere. Gave them our works number just in case. Less than 2 minutes later they called us back to say our order had been cancelled due to us being rude. They were very busy and looked after their regulars and put the phone down on us. The only rude people being rude was them if they can’t cope with the orders they get then don’t accept them in the first place. Don’t bother with these unless they know you personally. Very poor business ethic

I had a dark Brown/black hair on my bacon and sausage sandwich, so I called the shop to explain as I wasn’t happy, I then got told “none of us have dark hair” laughed and cut of the phone. I CERTAINLY DO NOT have dark hair so it was most definelty not mine! All food went in the BIN as I couldn’t stomach it knowing someone’s greasy hair is in my sandwich! Unprofessional and completely irresponsible and rude. Food usually is lovely and so is the customer service, so I was so shocked! Disappointed in the staff I spoke to disgusting!