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1644 Opinions in 2 websites
Great visit last week and enjoyed a warm welcome, great spa facilities, a good room and the Oak restaurant was excellent. Highlights, big room, no.56, speak was excellent with nice pool, jacuzzi, sauna and steam room. Oak restaurant wag excellent and the service was friendly and quick and the food was great. Minor negatives: room is a little tired in places, could do with light sprucing up. There was no telephone extension list for hotel areas, this should be provided. The tv would not switch on twice and I had to go down to protection as the button for reception does not work on the bedside phone. Another reason for extension list. Overall we enjoyed the hotel, great staff and atmosphere. We will definitely visit again.
1628 Opinions in 1 websites
My first time at the osteria, waiters very polite, dealt with all our needs. Only things i would say is it was a good hour wait for our mains. And the restaurant should offer a pepper grinder per table to apply your own because mine was so heavily peppered i couldnt really taste my carbonara
1627 Opinions in 2 websites
Went to La Coppola last night with friends . Had an amazing evening , the interior is really something else . It’s an Italian masterpiece . From starters to mains the food was exceptional . 1st class food with a 1st class service . The staff are lovely and really attentive . Thankyou for a wonderful evening .
1543 Opinions in 1 websites
Finding it difficult to see where the great reviews come from . My husband and myself went in for an evening meal on a Monday evening. We were met at the bar by a “young lad” who pointed to a free table brought our drinks then we sat waiting for our order to be taken for 15 minutes. The order was taken by the blonde lady who was short,abrupt and frosty in her manner . There weee only a handful of us in there and the blonde lady,maybe land lady ,walked past numerous times but didn’t acknowledge us. When our food did arrive it was very bland . My husband had steak and pie,a small slice,frozen chips and VERY plain boiled vegetables with I suspect ‘bisto’gravy. I had chicken Caesar salad ,it was fine but Nothing more . I asked if I may have extra Parmesan and the young lad just dumped it in front of me on a plate and said nothing. The pub is very much lacking in customer service.No body came over and asked if everything was ok,or if they could get us anything else despite them walking past our table multiple times . We asked for the bill and it was brought over to our table .Nobody explained ,as they didn’t when we arrived there about the ordering procedure,whether we were to pay at the bar or if someone would come to take payment at our table.We got fed up trying to get the lady’s attention so left our money on the table(as is done in many establishments )when paying cash. As we were leaving the barman called to us ‘you havnt paid!!’how very unprofessional,rude and unfriendly .we explained to him we had . Nobody said goodbye or asked if everything had been ok. There are some fabulous eateries in stratford with delicious food and lovely service . The thatched Tavern is definately not one of them.