The best restaurants in Folkestone Harvey West Shepway South East

Had a wonderful lunch today. Amazing food, delicious flavours, and excellent service. We can't wait to return to try the tasting menu 😋

What a good place to take a break !

Four of us went out to celebrate a Ruby wedding anniversary. We couldn't order the cocktails we were hoping to have as they only have one bartender who makes them, and he hadn't turned up to work. I asked for a Bacardi and Coke, they don't stock it, then a Gordon's gin, they didn't have that either. I walked round to see the restaurant that had just a couple of occupied tables. We asked to see the manager. He was rude, abrupt, and argued with us! He made the situation worse and had no managerial skills. Obviously, we didn't stay to eat. Instead, we went to a professional restaurant, Sotirios, which we regularly use. The welcome and service there made up for the bad experience in The Bay Tree. I've done this review to advise other people, but I would appreciate some response back from The Bay Tree to acknowledge they are aware of the abrupt manner their manager has towards their guests.

I have been going to this restaurant for 4 years now, since I moved to England. I always go there with my family to celebrate special occasions like birthdays, Mother's Day and Father's Day... My last visit was on June 16th, Father's Day. I went with my husband and two children. My reservation was for 12:00, precisely to catch the early afternoon and have a quick and calm meal. I arrived 10 minutes early and the restaurant had only one table occupied and everything was conspiring to make it a happy day with a good meal, but that was not what happened! We sat down at the table and they simply left us there without any attention! The waitress, a beautiful young woman with Caribbean features, came to take our drink orders only 20 minutes after seating us at the table. It took her another 10 minutes to bring the drinks and then she finally decided to take our food orders. 12:50 she finally brought the starters and my 3 year old baby was already getting a little irritated because he was hungry and the children's dish that I asked for before hadn't arrived for him yet. 1:10 pm and the restaurant was full and many people were already eating and 50 minutes after I had ordered the main course and nothing had arrived 13:20 my husband's main course, my daughter's main course and my baby's main course finally arrived And guess what? My main dish never arrived, which was the most expensive meat on the menu. 1 hour and 20 minutes waiting to have lunch on an important date for my husband and I simply had to watch the family eating and I was very hungry. 10 minutes later I called the waitress who simply didn't even come to check if all the orders were correct, how long would my dish take because all that delay was absurd! The answer I received was that she didn't remember me ordering anything, which wasn't true because she gave me another menu with different options where I even pointed out to her which option I wanted and I even asked if I could buy the sauce separately and she asked if it was to be sent with the bread or to be served with the meat. She turned her back and left and soon after a light-skinned lady with a short stature who was at the reception came and asked what happened. I was already frustrated because my family meal on Father's Day was being horrible. The lady said she was going to take my order and I said I just wanted the bill to pay and get out of there. She insisted and I ended up giving in because I was hungry and I repeated the order again. 13:55 my main course arrived and guess what? the order was wrong! FOR ME, THAT WAS THE ULTIMATE DISRESPECT TOWARDS THE CUSTOMER AND A LACK OF PROFESSIONALISM! They came to apologize again and at that moment I could only cry with rage because I had booked the restaurant we loved in advance to have a great time and it was destroyed due to the incompetence of the person in charge of the restaurant. We paid the bill and left very angry and outside the lady with light skin and short stature stopped me and repeated her apologies and offered us a courtesy to make up for the horrible experience I had. She said she would get in touch and give me the details. Guess what? Two months have passed and I have never heard anything from them and it was clearly just an attempt to mitigate the damage and make me rethink publishing my experience at the restaurant! September 26th will be our wedding anniversary and for 3 years in a row I celebrated at this restaurant and unfortunately this year we will have to break with tradition and choose another option. I don't want to risk ruining another special date. Unfortunately, I never want to go back! It was traumatic!

Very nice hotel.. Friendly and helpful service. Currently being partially renovated

A very warm welcome from staff at Lunch time. The four of us enjoyed the good choice of menu. The food was lovely, thank you. The safe space was great.

I came to the hotel today for a ladies cream tea as part of a large group. The frame was lovely but the food very poor. The allocated portion od sandwiches was only 2 (very small triangular) per person, and with the way it was set up, I only got the last two of the whole selection, which I didn't fancy having, and there was no refill possible. The scones were warm when brought to the table, but within 5 minutes they were already dry. The tea and coffee had to be poured by waiters but they were very understaffed and clearly overwhelmed. Once they had poured the tea, we had to wait 5 min for milk to arrive. Tea pots could at least have been left on the table. And to top it all, when I sat down, there was no cup for my seat, and once they brought one to me, they forgot the spoon...

Lovely hotel, staff friendly and welcoming gteat food lovely atmosphere

Cute cafe with great toasties and coffee. Staff really friendly and helpful with a good range of food choices including baked potatoes, toasties and sandwiches. Coffee was a good sized cup with a mellow flavour. Good prices and a great view over the Mermaid Beach.