Marco Pierre White Steakhouse Bar & Grill in Shepway

I have been going to this restaurant for 4 years now, since I moved to England. I always go there with my family to celebrate special occasions like birthdays, Mother's Day and Father's Day... My last visit was on June 16th, Father's Day. I went with my husband and two children. My reservation was for 12:00, precisely to catch the early afternoon and have a quick and calm meal. I arrived 10 minutes early and the restaurant had only one table occupied and everything was conspiring to make it a happy day with a good meal, but that was not what happened! We sat down at the table and they simply left us there without any attention! The waitress, a beautiful young woman with Caribbean features, came to take our drink orders only 20 minutes after seating us at the table. It took her another 10 minutes to bring the drinks and then she finally decided to take our food orders. 12:50 she finally brought the starters and my 3 year old baby was already getting a little irritated because he was hungry and the children's dish that I asked for before hadn't arrived for him yet. 1:10 pm and the restaurant was full and many people were already eating and 50 minutes after I had ordered the main course and nothing had arrived 13:20 my husband's main course, my daughter's main course and my baby's main course finally arrived And guess what? My main dish never arrived, which was the most expensive meat on the menu. 1 hour and 20 minutes waiting to have lunch on an important date for my husband and I simply had to watch the family eating and I was very hungry. 10 minutes later I called the waitress who simply didn't even come to check if all the orders were correct, how long would my dish take because all that delay was absurd! The answer I received was that she didn't remember me ordering anything, which wasn't true because she gave me another menu with different options where I even pointed out to her which option I wanted and I even asked if I could buy the sauce separately and she asked if it was to be sent with the bread or to be served with the meat. She turned her back and left and soon after a light-skinned lady with a short stature who was at the reception came and asked what happened. I was already frustrated because my family meal on Father's Day was being horrible. The lady said she was going to take my order and I said I just wanted the bill to pay and get out of there. She insisted and I ended up giving in because I was hungry and I repeated the order again. 13:55 my main course arrived and guess what? the order was wrong! FOR ME, THAT WAS THE ULTIMATE DISRESPECT TOWARDS THE CUSTOMER AND A LACK OF PROFESSIONALISM! They came to apologize again and at that moment I could only cry with rage because I had booked the restaurant we loved in advance to have a great time and it was destroyed due to the incompetence of the person in charge of the restaurant. We paid the bill and left very angry and outside the lady with light skin and short stature stopped me and repeated her apologies and offered us a courtesy to make up for the horrible experience I had. She said she would get in touch and give me the details. Guess what? Two months have passed and I have never heard anything from them and it was clearly just an attempt to mitigate the damage and make me rethink publishing my experience at the restaurant! September 26th will be our wedding anniversary and for 3 years in a row I celebrated at this restaurant and unfortunately this year we will have to break with tradition and choose another option. I don't want to risk ruining another special date. Unfortunately, I never want to go back! It was traumatic!

Simply exemplary. Extremely friendly, welcoming and attentive staff. You can just tell the quality that Marco has falls onto his restaurants. The food was honestly just divine and cooked perfectly.

Went here for a group afternoon tea. The food was excellent and, as we couldn't finish all the cakes, our server kindly provided plastic boxes to bring them home.

We had Afternoon Tea here this afternoon. We have had quite a few afternoon teas and this one was by far the best of them all. We were made welcome as soon as we arrived even though we were early and were shown to our table after only a short wait. The choice of teas and coffees is very good and the food superb. The atmosphere is very relaxed and we didn't feel hurried at all. Thank you to all the staff for a lovely afternoon.

Great food and service. Just a little too noisy with all hard surfaces.

Delicious food. Very calm. Different rooms, which made the atmosphere a bit less.

Lovely venue overlooking mature gardens. I took a friend for lunch as a birthday treat, thinking that being Marco Pierre White that the food would be something special. Sadly I was mistaken. Whilst the starters were fine, the main meals were nothing special at all. My friend chose Chicken Milanese which consisted of one chicken breast halved, flattened and coated with crumb, topped with half a pack of rocket and a few cherry tomatoes - she kept apologising for choosing her dish as she knew it was costing me £20.95. I had Wheelers Fish & Chips. I do not know what the fish was, it was small and very thin with lots of batter which was not very crisp, frankly I have had far better at Wetherspoons! In a rush to retrieve my car before the parking ran out, I asked for the bill and quickly paid. When I got home I was shocked to see that I had been charged £8.45 "Discretionary" service charge. There was no discretion, I was not asked if I wanted to pay this. In conclusion, the food is very average and expensive for what you get. I don't mind paying for quality and something special, but this was not it. Needless to say, I will not be going back.

Great team on the ground who has been very flexible over 3 days accommodating from 2 to 21 people. Thank you so much for the great service and the tasty food.

It was OK. The stake was on point. The chicken....... Great location 👌 lovely setting. The service was great. The chicken 🐔.......

A good place to visit for a special occasion.

Very nice ,staff are very welcoming and professional, very clean and tidy, we only popped in for a few drinks before our due at the leas cliff Hall, we will be popping back at some point for food, I have eaten here once before had a steak which was absolutely delicious, we have been saying about eating here again for some time but can never seem to get back, there's always other places for me to go and try 1st time , but I would highly recommend as my 1st experience was amazing

Lovely position on the Leas with views to the sea and the gardens. Excellent service. Staff friendly, knowledgeable and helpful. Very good meal.

Amazing food, great service. lovely atmosphere .i will definitely book here again.

Popped in here having seen them had a selection of gluten free options. While it was a quiet Thursday early evening and I was alone I was made to feel very welcome. The food is lovely, can confirm the fries are gluten free and suitable for coeliacs. Steak was nice, as was the pepper sauce also gluten free. Nice selection of drinks though no ciders but it strikes me as a little more up market for that. All in all lovely place for dinner either alone or with others. Image is 10oz Ribeye, usually comes with vine tomatoes but I had without as I don't like them and it would be a waste. Total bill £58 with a double spiced rum and coke. Worth it.

Was a special birthday meal. Unfortunately a 4/5 year old child was jumping up and down and screaming at the top of his voice, parents not interested. Food was very good, paid for expensive bottle of wine to go with the chateaubriand, but whole evening spoilt by the child.

Amazing service from Olha, she really did take good care of us and the food came out on time and was really tasty. Can’t fault it

Great surroundings, nice staff , awful food. Asked for a well done steak but it was pink and bloody. Steak was also cold, sauce was cold and separated, and I still had to pay a reduced rate of 9.95 for steak and 3.50 for sauce. .. I am not one to make a fuss, but that still seems ridiculous. I would have sent it back but couldn't catch a person due to a large bus party being dealt with. 1st ever experience and last.

Great surroundings, nice staff , awful food. Asked for a well done steak but it was pink and bloody. Steak was also cold, sauce was cold and separated, and I still had to pay a reduced rate of 9.95 for steak and 3.50 for sauce. .. I am not one to make a fuss, but that still seems ridiculous. I would have sent it back but couldn't catch a person due to a large bus party being dealt with. 1st ever experience and last.

Excellent vegan menu choices with real vegetables! Hard to get at most venues. Staff were very pleasant too.

Very nice restaurant and very friendly service. The dog was also welcome in the bar and we were allowed to eat there. Unfortunately the food wasn't that good. The meat was tough and the burger was tasteless. There were ready-made sauces on top of the nachos, or at least it tasted that way. It was edible, but we were hoping for a little more for our last evening of vacation and the money.

Service excellent prices very high.

Very helpful and friendly staff. The fish and chips were like my local chippie restaurant, nothing more. The restaurant is chic but there wasn’t much ambiance. However everything is cooked fresh !

Fabulous food and very good service. Food came out quickly and was very tasty. The dauphinoise potatoes weren't as nice as our main as they were a tad undercooked and didn't have as much flavour. But the steaks were cooked to perfection, packed full of flavour and just wonderful. It was a bit on the expensive and is borderline on was it worth the money. As a nice treat, it was very good.

Looks unassuming but this was the best Eton mess I've had in my life and I've had a lot of Eton mess in my 28 years. The lamb and sourdough bread were great too but that Eton mess. Brb going back to Folkestone to get some more.

Sunday roast was good especially beef was cooked perfectly, good cut and high quality, I like sneaky Yorkshire pudding with pig in blanket inside. Lots of side vegetables. We had afternoon tea as well which was delicious. Freshly baked scone is worth to try. Sandwiches were tasty.

Visiting with friends before going on to a show at the Lees, we all decided to have the MPW American Burger. We were all underwhelmed by the burger. I think a Burger King burger would have been considerably better for a quarter of the price. I also feel that the staff in a supposedly top rated restaurant should understand the principles that ladies are served first. Perhaps that is an old fashioned thought, but that's me. Like many celebrity chef's restaurants, this one doesn't live up to it's reputation for me.

The dinning experience just amazed me from start to finish! First we had 2 of their house cocktails which were really good. The starter we ordered were the mushroom tart and beetroot with feta cheese salad and both were excellent! We tried the roast chicken and smoked salmon with a bunch of sides and each and every dish was beautifully presented and served. The service was very attentive as the manager and server kept checking on us. Kudos to the manager for letting us meet the chef who prepared our dinner. It was really an exceptional dinner.

Fantastic evening with friends......five totally satisfied diners Definitely go again. Great all round evening with some nice touches for a birthday celebration

Fantastic night for my birthday meal Five very satisfied customers Definitely go again

Impromptu Afternoon Tea - Midweek My son took me here for a belated Mother's Day treat, as I had just had surgery on actual Mother's Day this year, and was unable to go out. I called ahead, and they checked if they could do an afternoon tea for two, and they could. So we headed over to Folkestone. Greeted by Ahmed, he seated us and brought us (seemingly endless) tea, which refills were continually offered. Sandwiches were super fresh and soft bread, and they were able to cater well for one vegetarian option too. The scones were warm and fresh and super-soft inside - one of the best scones I have had, and according to my son "the best scone" he's ever had. We didnt have room for the cakes, so a lovely food box was provided and Ahmed transferred the cakes for us to take home and enjoy later. Thank you Ahmed and the chefs for a lovely meal. I have been before, and I will be back again.

Took my mother for afternoon tea to celebrate her 88th birthday. We could not fault the food or service lovely selection of sandwiches and cakes. We were offered refills of tea, the staff were exceptionally attentive and even presented Mum with a happy birthday plate with a cake and candle. Would not hesitate to recommend this restaurant

Went for lunch with my husband as it was his birthday today, the food was amazing cooked to perfection, the service was brilliant from start to finish. Lovely decor and lovely atmosphere in the restaurant.

Food was nice. Staff very friendly. Wheelchair access is available but very steep

Afternoon tea at this lovely restaurant did not disappoint. Plenty of sandwiches and cakes with great service . Will definitely return.

Have eaten here many times and it is always consistently excellent. The service, food and atmosphere is spot on. 👌

We recently had the pleasure of dining at Marco Pierre White's restaurant in Folkestone for their famous Sunday roast dinner. I have to say, we was thoroughly impressed. The atmosphere was warm and inviting, and the service was impeccable. As for the food, it was simply outstanding. The roast beef was cooked to perfection, with a beautiful pink center and a crispy exterior. The vegetables were fresh and flavorful, and the Yorkshire pudding was light and fluffy. To top it all off, the gravy was rich and savory. Overall, I highly recommend trying the Sunday roast dinner at Marco Pierre White's restaurant in Folkestone. It truly was a memorable dining experience.

We went with friends. We had been there a few times before, our friends had not. We were remembered and greeted warmly by the manager. Our waiter was attentive and friendly. The manager came over and spent some time with us. He was very friendly to wards our friends and they were impressed. The seats ere comfortable and plenty of space tables. The food was superb. In short we all had a wonderful experience

Meet up with a group of ladies every month, thought we would try here. Great food and service.

Not a very good sunday roast for the most expensive in folkestone unfortunately

Excellent food, atmosphere a little bit lacking, disabled access to toilet problematic. Service terrific

Portions were on the small side but taste was great.

Excellent Maitre D. So professional. Roast beef was cooked to perfection. A wonderful New Year treat from my daughter!

Scotch eggs are the best i ever tasted

Boxing evening dinner. Atmosphere was very jolly, food excellent and affordable. The service was the best. Our waiter, Sig, was attentive and professional . We had a great time !

It was our first time dining here and we’re very glad we came in. Food was delicious, we chose to have roast dinner and we didn’t regret it at all. Staff were amazing and provided a great service. Will definitely recommend it to everyone.

Had our group Xmas Dinner. Food and service were excellent.

fantastic afternoon Tea everything was just perfect and the staff we excellent would certainly go again try out the lunch.

This restaurant has become a firm favourite with family and friends. The whole team are always very welcoming and nothing seems too much trouble. The menu has a wide range of options, all beautifully cooked and presented. During the warmer months, coffee on the patio is recommended with views of sea, and the private gardens.

Works Xmas meal and the food was lovely, nicely presented and cooked beautifully

The food was below par. Unseasoned fillet steak, unseasoned onion rings. My husband's burger was absolutely shocking for £20. It tasted like it was from a wholesaler. And my friends battered cod was soggy and the sides she'd asked not to be on the plate, were there. The pudding was nice but it was chocolate mouse so nothing fancy. The service was ok, but pretentious. The servers hovered round and one of ours really smelled of body odour which was off putting. The decor in the hotel was revolting. Patterned wallpaper with a completely different patterned carpet looked like a drunk had chosen it. It was so tacky. The lighting was awful, two bulbs were out in the restaurant and at random intervals the lights would flash which, again, was off putting. Honestly for the price it was shockingly bad. DONT GO! There's a much better restaurant called the Rosemont down the road, just saying. Wish we'd never been.

A lovely afternoon tea, amazing value for money and really friendly and helpful staff. Thank you, we will come back

We booked for the Friday date night. 3 course meal. Absolutely lovely 🍾

One of hubby's favourites and he was thrilled with his birthday meal😍. Thank you for the special birthday wishes and mini cake and candle, what a wonderful end to a great evening. Staff were friendly, welcoming and attentive.

Excellent food and service, all in all a very positive experience.

We had voucher for afternoon tea and was warmly greeted, food was lovely and plenty of it. Certainly would recommend and will come again

Outstanding. Superb location, first class service wonderful ambiance , spaced out tables, quality food and just incredible Sunday lunch at reasonable price

We went to a birthday meal here. As vegetarians, we were a bit scared! As a family, we've never been more looked after. The manager lent us table decorations, birthday candles, highlighted the GF options on the menu - the kindness of staff was really overwhelming! And the vegan curry was delicious! My aunty had the best birthday and we will always be grateful to the team for helping us to make great memories!

Very disappointed in the quality of the meat tonight. Lamb was hard to eat with gristle, one of our favourite restaurants but with Folkestone now flooded with great places to eat feel overcharged for a low standard meal. Service was its normal high standard.

A beautiful place to come and eat. Prices are absolutely unbelievable for the value you get here. Highly recommended.

A lovely seaside location, great if you love steaks but also does a few other British classics as well! Enjoyed the Prawn Cocktail to start with, served with buttered bread cut in triangles and served untoasted. My companion really liked the beetroot salad (mildly sweet and super healthy).. as for mains chose the fillet steak and chips, which was just cooked right!.. Certainly recommend this as a great place to enjoy a lunch or dinner! Recommended.

We were staying at the hotel where this restaurant is located so we decided to give it a try. The restaurant is clean and fresh with a lovely decor We ordered lamb and sirloin steak both came out cooked to perfection Our waiter was astute and helpful to the point he arranged for a sauce to accompany my steak that wasn’t on the menu. Will definitely be returning . Amazing place

Super Sunday Roast overlooking the gardens. Tasty hot food, great service. Special thanks to Yolande who looked after us! We will return!

Very lunch Sunday lunch. Good service, friendly atmosphere

Me and my wife went for anniversary meal the food and service was absolutely amazing fantastic thanks to all the staff will definitely be back once again thanks Amit and the team

We come to Marcos usually on a Friday evening after work ,food is good, tasty and enjoyable but the waiting staff are second to none,.friendly professional and so helpful!!! Cannot fault them at all! A1*

The best Sunday Lunch I've had for ages. Perfect medium rare thin slices of beef, loads of lovely gravy and the beautifully cooked vegetables. Great chocolate mousse too...

Nice place, nice staff, but wasn't really to happy with my meal yesterday, thought the roast was very small and bland. Pudding was okay nothing to special Shame really as pay all that money for famy meal to all leave disappointed 😞

Location molto bella, elegante, affacciata su un parco curato e suggestivo. Personale molto cordiale, ottima qualità delle pietanze, prezzo congruo. Consigliato

Poor welcome at reception Waiter very good Food not great. No chocolate mousse Restaurant ambience and decor ok Should MPW really be putting his name to this? Not what we would expect from an allegedly superb chef 🤷‍♀️

My wife, my son (he's 4) and I had the afternoon tea for two and it was beautiful. The sandwiches were great, the cakes were better but the scones were amazing. Warm, fluffy and (which ever way you put your jam and cream on) melt in the mouth. The tea was steeped just right and tasted great. We are already planning to go back and by the looks of the Sunday roast menu, will be for that. The waiting staff were very professional and friendly (especially to our son). The price was good and the food better. Not much else to say apart from if you are reading this, get yourself down there and try it. You won't be disappointed. 10/10

The menu was ok. The service was good. The food was poor. The cease salad was very acidic. The fish cake was tasteless. You must go for steak only. Then you will have a nice experience.

Thank you, Sig. For making our evening, your service was flawless. Food was pretty good.

Our first visit but will definitely go back when in the area. The food was 1st class with plenty of gluten and dairy free options with dishes that could be adjusted to my requirements. My fellow diners loved the sourdough bread and I really appreciated the oil and balsamic provided for my GF bread. The starters were lovely; two of us had the roast chicken which was delicious; the fillet steak was described as the best she’s had and the fish cake was quickly demolished. We didn’t have dessert. But what really made the evening was the staff. Eating out when gluten and dairy free can often be a dismal experience. However this was delightful from the start. Nothing was too much trouble and they happily adjusted dishes so I could enjoy a wider choice. Service was friendly and efficient without being obtrusive. They made me feel like a special and valued guest and not a nuisance.

Excellent food with excellent service. Well done to Seig and rest of the staff!

Cannot praise and recommend the place enough Amit (The Manager) and Sig and the team were excellent. Service with a smile and happy to go the extra mile. Fantastic ambassadors for Marco Pierre White.

We went for a family meal here and we're really impressed. Beautifully presented restaurant and food. Staff were attentive and professional and we had a lovely view of the grounds whilst we were dining. The food was top quality. If you go straight to reception they will provide you with a parking permit at reduced rate which is great given the parking outside is limited to 3 hours. This restaurant is an hour away from home for us but definitely worth the trip. Only comment would be that it was quiet, meaning we were the only guests during lunch. Possibly due to the building having a refurb and the signage is not clear, so perhaps people don't know the restaurant is inside this hotel? Anyhow, we will definitely be returning!

I had a great night at Clifton hotel, good food and drinks.

I was so disappointed Monday evening. I have had a tuna sandwich which I have had a couple of times before. It was so poor. The filling you could barely taste. It was just like a thin paste in the middle of the sandwich with about 10mm of just buttered bread the whole outside. For the price I was totally shocked. Terrible

A lovely place for a meaty night out.

Lovely experience, brilliant and friendly staff. Highly recommend.

Excellent on all levels . Thank you to all the staff

Best steak in town and service is very friendly.

Best in service. Food was really good specially the steak.

Great place for moments of family time! Very professional staff. Outstanding service. Cozy environment. Perfect place to chill and have a good time with family and friends!

Had a very relaxing and amazing lunch there. The staff were very kind and professional especially Zaida and David. Made us feel welcome 👍🏻👍🏻

Great steak and great Sunday roast

Traditional afternoon tea. Plenty of food and drink. Very welcoming and friendly staff.

We always go here for lunch. Always a delight to see friendly staff and the food is always superb.

Very good dining experience. Good food and staff very friendly.

The food was ok nothing exceptional , good service but annoyingly there was a service charge which was a shame

Nice location, attentive staff. We had steaks, which were fine, the sides were all a little cooler than I would expect, Mac and Cheese could have done with some time under the grill. Not quite up to the standard that I would expect with MPW's name on the door.

Visited on a Saturday night service was fine, only a small percentage of the tables taken when we visited and by 9.30 we were the only table. The food was very average I think it's been left behind by other local restaurants. One of our steaks was very poor quality but this was quickly removed from the bill.

Today I was one of a large group ( 19) for Afternoon today at Marco Pierre Whites in Folkestone. It was absolutely amazing. The restaurant ticks every box from the lovely laid tables, quantity & quality of food, presentation and last but by no means least the very attentive manager and staff who all went above and beyond to make it a very memorable experience for us all. Thank you for making our group anniversary Afternoon Tea a very special one. Highly recommended!

We love this restaurant, David and his wife are excellent and take great care of their customers. Food is always very goid

Very welcoming staff, Great place for a steak, just pricey as you are paying London prices in Folkestone! Sort it out Marco

Brilliant service, fantastic foood

Popped in here for a few times, great service Cathy was really friendly shes amazing! Will deffo come back here again.

Great service, cream tea VG,nice place to visit,

Lovely Sunday lunch staff amazing..

Well.......we had a delightful time celebrating Robbies 89th Birthday. The staff were charming and the service was good. However, I think it's been a while since dear Marco has been there in person, shall we say. However we had a lovely afternoon and the price was reasonable. The white zinfandel went down a treat and the Clifton Hotel v kindly did a little Birthday cake celebration, which was v sweet of them, considering it was an extra, gratis.