The Bay Tree Grill in Shepway

My sister and I stayed at the Burlington hotel we decided to eat in the restaurant. We both ordered the rump steak medium rare + fries +side salad. The waitress was prompt on taking the order because there was a coach party of 33 people staying in the hotel. The food arrived after 15 mins, before we had even picked our knife and fork up we were asked is everything ok? It was not until we tucked in that you could visually see the steak was burnt on the outside also the chips were over cooked. The waitress returned after 15 mins to take our plates away, she could see that my sister had left a quarter of it when she explained to the waitress that it was burnt and tasted bitter she replied that it is normal when the flames hit it on the side. We would have normally sent it back but we were on a time limit with going to see a show the main purpose of our visit in staying in the hotel. To say the steak along was £16 it included a slice of tomato and half of mushroom, extra was chips +salad was 4.50 per portion that we shared. The bill came to £76.36 this include a bottle wine and tap water. Also a service of 10% was added. When we went to pay the bill the waitress said has a good will gesture she would take £2 off the bill because you did not eat it all, This reduced the bill to £74.36. Waste of time & money, felling insulted is an understatement!! it should never have been put on a plate in the beginning it should have gone straight in the bin!! Unfortunately we are having go without our breakfast this morning because of the shocking experience!!!

Modern, cosy bar/restaurant, offering a great selection of drinks and food. We spent the evening at the Bay Tree for drinks and food and had a lovely time: great atmosphere and very friendly staff

Four of us went out to celebrate a Ruby wedding anniversary. We couldn't order the cocktails we were hoping to have as they only have one bartender who makes them, and he hadn't turned up to work. I asked for a Bacardi and Coke, they don't stock it, then a Gordon's gin, they didn't have that either. I walked round to see the restaurant that had just a couple of occupied tables. We asked to see the manager. He was rude, abrupt, and argued with us! He made the situation worse and had no managerial skills. Obviously, we didn't stay to eat. Instead, we went to a professional restaurant, Sotirios, which we regularly use. The welcome and service there made up for the bad experience in The Bay Tree. I've done this review to advise other people, but I would appreciate some response back from The Bay Tree to acknowledge they are aware of the abrupt manner their manager has towards their guests.

Staying at hotel for a couple of nights, had a few drinks in the bar and dinner in the restaurant, great staff and very nice food. We will return.

I came to the hotel today for a ladies cream tea as part of a large group. The frame was lovely but the food very poor. The allocated portion od sandwiches was only 2 (very small triangular) per person, and with the way it was set up, I only got the last two of the whole selection, which I didn't fancy having, and there was no refill possible. The scones were warm when brought to the table, but within 5 minutes they were already dry. The tea and coffee had to be poured by waiters but they were very understaffed and clearly overwhelmed. Once they had poured the tea, we had to wait 5 min for milk to arrive. Tea pots could at least have been left on the table. And to top it all, when I sat down, there was no cup for my seat, and once they brought one to me, they forgot the spoon...

Good, but not really great, in some ways 4.5? We booked at hotel Reception as requested. We wanted a late time, but were told 1900 and 1930 were fully booked anyway....surprised to find only one table taken when we arrived in the restaurant, so little atmosphere. Starters good, especially rabbit ballotine. Main courses mainly traditional English, but with nice sauces and garnish, good quality, generous portions. Note that grilled items do not include sides, whilst other mains do. Service pleasant and efficient. Prices appropriate for this kind of place. We enjoyed our meal, but might not return.

We came for a surprise 50th afternoon tea, group of 8 ladies, i was the one who organised the afternoon, and from the first phone call making the booking it was a great experience Garry took my booking extremely helpful and delight to have spoken with him, my sister then went to set up on the morning and again the Bar manager was very helpful and polite, the afternoon tea its self was lovely so much food, and the carrot cake has to be the best thing i have ever eaten, we also had some cocktails, i would recommend this place, everyone in the bar burst into happy birthday when the cake was brought out, lovely atmosphere inside which was great as it was pouring with rain outside.

I was one of a social group of friends who ate in the restaurant on Saturday 24,Sunday 25 on first night I had chicken from the special Synergy oven and can only say that of the thousands of ways of cooking chicken this is not to be recommended. It was as dry as a cricket ball and came without a sauce or gravy to relieve the monotony. The second meal was a Garden Club sandwich (£13-50) which seemed to be constructed from left over-dry breakfast t last ( three layers unfortunately) a few slivers of avocado and a dried slice of bacon. It was almost inedible had I not been a new member of the group I would have sent it back They are called the not grumpies) . I The next day I had an upset stomach and had to take Imodium. The hotel is quite a way from the town and the restaurant was almost empty. My advice is take a taxi into town where there is excellent pub food available. There had been a wedding so maybe the chef had a couple of nights off , maybe we were just unlucky.

Dinner for one Roasted Courgette and Oyster Mushroom gnocchi, tempura courgette crisps, pumpkin seeds, mushrooms and miso gravy If you want to know if a chef can not only cook but can create flavours then give a selection of the humble vegetable. The flavours and different textures all combined to make for one of the best meals I've ever had. And as for the miso gravy where can I buy this please aa it was the sort of gravy you could drink by the mug full.

My partner and I arrived early and had a drink a cocktail each in the bar. We were then led into the restaurant by our friendly waitress who spoke us through the menu and was was very helpful with us when we ordering. The chicken schnitzel was delicious, heaps of mushroom sauce on top of mashed potato and a perfectly crisp and juicy chicken breast. My partner had the rib eye with a few sides and also thoroughly enjoyed their meal. Finished off with coffee's in the bar. Our waitress ordered them so they were already waiting for us. Very efficient staff on all counts and delicious food!

Great choice of sandwiches and sweet treats- good value for money. Superb service from Charlie and a complimentary box of chocolates for my friend whose birthday it was. Clean and smart place with lovely atmosphere.

Popped in with some friends for my partners birthday, The food was delicious and the cocktails were gorgeous! The team is young and fresh and could not do enough to make my partners birthday special, we will definitely be returning.

When we arrived it soon became apparent there were staffing issues. We were advised that there may be a wait due to this which was accepted. However, despite six staff milling about there was a definate lack of management skills. Our first courses arrived and I was rather concerned that "potted shrimp" arrived warm and was totally bland and would suggest it had been frozen and defrosted too rapidly. The mains were average, being kind, and we lost the will for dessert. In all a very disappointing experience.

My friend and I booked a table for mothers day..received a glass of prosecco very nice. We then had to ask for a wine list after about 20minutes starter was lovely, also main course. My friend had cod. I had beef after asking two different staff for horseradish, it eventually came. 10minutes, my food was lukewarm, dessert eaten mess. WELL shop bought meringue no fresh cream. It was awful, we eat out a lot and thought we would try the baytree never again

Excellent customer service and the meal was simply delicious. Not a vast menu but what we had was excellent. Would highly recommend.

We had great expectation having not been out for Christmas Dinner in 20 years The service was good and the staff pleasant. We expected to pay over the odds but for £120 a head we did expect to be filled up. We all chose the traditional turkey dinner for our main course and it came outer-made up on the smallest possible plate with half a carrot and 1 1/2 sprouts and 2 small roast potatoes. No Yorkshires and a tiny piece of turkey. The cheese and biscuits I chose afterwards looked like it was portioned for a mouse . Really how could Scrooge still be alive! We went to our local afterwards and had to have some adult size food having been fleeced for £500!

If you like Gin this is the bar for for you, 52 different Gins, fantastic cocktails, but also great Beer, Lager and for me the biggest selection of Non- Alcholic Drinks. Also tea’s coffees and finally the food was amazing. The Bar staff are so friendly and helpful, If you get Gabriel he is the most charming, helpful and knowledgeable you man ever. The chef is very talented. I had the Sea Bass (Pan Friend) with Asparagus, Perfect Fondant Potatoes, and a Hollandaise with Tomato sauce, it was truly 100% perfect. Also they are very talented at Liquer Coffee. A great bar, just 1 minute from the Clifftop Promenade.

I have visited here a few times. Service is always good and the decor is lovely. This particular day we sat outside, celebrating a friend's birthday, perfect little sun trap for most of the afternoon. Due to restrictions it was table service and at no point were we short of attention, or a drink. When paying the 3 separate bills they were worked thoroughly and correctly. Thank you Bay Tree :)

Helpful, friendly attentive staff. Reasonable prices. Lovely atmosphere Great tasting food, well presented.

Interior is nice. The staff took a very long time to take drink orders. Some didn’t speak great English so paying was difficult. Won’t return as I didn’t feel like I was welcome there.

We stayed at the Burlington and ate our evening meal at the Bay Tree Bar. Food was excellent - tasty and well presented. They have a great choice of whisky, draught beer and wine.

Lovely meal at the Bay Tree. Great to see it refurbished in a tasteful way and being supported. Delicious food and drink. Lovely chunky chips! Puddings were beautiful and of generous size. Lemon posset was tangy. Eaton Mess delicious. Recommended.

We ate in the restaurant recently, the food was good and service on point. We had 2 steaks and the Chicken Schnitzel

Since Beanos shut down Folkestone's many vegans have been deprived in my view. The Baytree's offering (yes ok much more expensive) was superb. I am not usually a huge fan of seitan but the fake bacon salad I had was delicious. The food was great....

Food was excellent. So nice to have properly-cooked fresh vegetables. Service excellent - kind and friendly.

Since it's face-lift last year, the Bay Tree has completely changed it's identity going from a nice but slightly dingy subterranean restaurant and bar to a bright, modern and vibrant contemporary Bar & Grill. They have the best selection of drinks that you will find...

Table was booked for 8pm. Service was really bad and so slow! By 9.30pm we had only had starter which (presentation wise) was literally just thrown on the plate! No one asked if we wanted more drinks or topped our drinking water up either. We...

We dined here for our anniversary dinner and it was amazing. The food we delicious and served in a great way.

We visited on Saturday night to catch up with friends and had three courses, starter and dessert was lovely, however the steak was disappointing. When I asked for a steak knife, I was told "we don't have any". Expensive steaks, that do not come with...

A varied choice of traditional and modern cuisine with an appropriate selection of sensibly priced wines. All in a choice of two/three areas to suit your mood. The team are polite and attentive...Thanks

We went for dinner last night. The decor of the restaurant is beautiful and it has a nice relaxed atmosphere. The food was excellent. The staff were efficient and friendly. It is a bit expensive but worth it for a special meal out. We will...

Excelent food, good service, we actually sat at the pictured table, everywhere looks new, stay the night and enjoy a great breakfast here too.

I visited the Bay Tree Bar and Grill for the first time as part of a group of 20 people for a birthday celebration. we were given first class treatment, nothing was too much trouble. I had the roast beef Sunday lunch and it was...

Having been here previously and enjoyed it, we booked a table for another visit. Unfortunately, our experience on this occasion was very mixed. We arrived about an hour before our booking so that we could enjoy some pre-dinner drinks in the bar. It's a beautiful...

Met with some friends for a drink before going into town for a meal Very impressed by the bar set up , we sat in the conservatory area which is going to be great in the summer Not sure if the re vamped bay tree...

We visited the bay tree for my mums birthday lunch,the service was great and the roast beef was fabulous, we will definitely be going back!!!

I hired the private room in the Bay Tree Restaurant for my birthday celebrations. The food, staff and room were excellent. The atmosphere is great and the Cocktail Bar is an ideal place for getting together for drinks.

After an awful experience last time here (see my review) I was contacted by the manager and offered a complimentary meal which I went for on 27th Jan I am so pleased to say that it was a very pleasant experience this time Andrew and...

We had our christmas lunch here with friends. Good welcome upon our arrival. Great atmosphere all afternoon , mostly good service especially from the head man. Starters was a buffet service. Good choices for the main but we all went for the Turkey. Good fayre...

Once upon a time back in the fifties and sixties, the Bay Tree was THE place to go, who'd have though 50 years later and freshly refurbed it would head the list of Folkestone Night spots. New years eve spent partying there was a treat...

The evening was amazing, the menu selection was first class and there was also a good range of Vegan offerings on the menu for the wife!! the ambiance and setting was the key reason why we chose the Bay Tree bar and grill coupled with...

Have visited the bar at The Bay Tree on numerous occasions since its reopening. The service from the staff has always been of a high standard. Friendly and efficient. Went there today for lunch (bar snacks) the usual excellent service. However, very quiet for Sunday...

Waited 30 minutes for a starter to arrive and we were the only people in the restaurant ! But the worst thing was the terrible language coming from the kitchen ! We complained and the restaurant manager spoke to the kitchen we could here every...

We booked for 7:30pm and eventually got our meal at 8:45pm. Need I say more. Then the food was not that good.

First time at the restaurant since it reopened this summer. Not disappointed at all. Beautiful decor. Helpful and friendly staff. AMAZING menu using local produce, in-season produce. Great flavours and combinations. And very reasonable prices. A great experience, and will be back - soon! Also...

The head waiter/restraunt manager was very efficient and very funny. The food was even better than last time with the Tortellini absolutely scrumptious. I would highly recommend this restraunt. Newly refurbished bar area to have a drink before/after your meal, with a huge selection of...

Popped into the new extension four of us for a drink. But very disappointed at the draught lagers on offer Amstel and Moretti Uck.? The new extension is a credit to the forward views of the hotel and the women’s drinks where fine. Perhaps some...

Arrived back late to hotel and ate in Bar area Can honestly say these were the best sandwiches and sides and tasted fantastic Had posh fish finger sandwiches with mac n cheese and skin on fries Service was friendly and fast Lovely 😊

We really enjoyed our experience here. Great service from the bar to the bill. Our waiter was very friendly and helpful. We both had a roast dinner and a dessert. Plenty of food well cooked and my chicken was delicious. Great choices on the wine...

Celebrated my 77 birthday with seven friends the food was excellent but the presentation was dreadful the plates were pield high with vegetables the service was not what I expected the wine was just put on the table not even opened £25 was added to...

visited the bar whilst staying in the hotel. the decor is beautiful and the bar staff very knowledgeable and the service was excellent. if you like your gin then this is the place to come. they have over 50. many of them local. my wife...

Lovely bar for more dinner drinks. Calm ! And Knowledgeable staff. Then off to dinner in the restaurant for the second time since refurbished. Food was consistently good. I had the cod, tasted fresh and was well cooked, my husband had the lamb cutlets and...

Tucked away in the West End of Folkestone, near to the Grand, it's easy to miss this great restaurant. The restaurant now benefits from a stylish contemporary bar that is the perfect setting for a few pre dinner drinks. The restaurant food and service are...

Had heard good reports,so two of my friends & I visited on Saturday evening. Very impressed with the new decor and design.Several items were off the menu after chosen starters we then waited 40 mins before any food appeared,same with the main course.Plenty of waiting...

We decided to try the bar out as we had walked by many times on the way to the Leas. The decor is very nice , modern with a delightful old window left in place at the far end. The service was very good from...

The food was tasty. Service was prompt. Lovely decor. Try it you won’t be disappointed. We will be going back.

All four of us had a lovely meal for a friends Birthday, very friendly and helpful staff and the food was glorious, (and the Gin selection) we will be back thank you 😊

I always stay at the Burlington when I am in Folkestone and the Bay Tree Grill is the in-house restaurant. This evening, I tried it out and was hugely and very pleasantly surprised. Its's very, very good. The first course was home-made ravioli with wild...

A great place to go for a special occasion. All the staff were welcoming & helpful. The menu, although not extensive was sufficient to serve all tastes.

Recently re-opened after a complete refurbishment so a group of us thought we would try it out, very pleasant and comfortable bar area, the barmen were polite but also very serious which seemed to be the same with the other members of staff. The menu...

Alvarro was a very considerate and attentive host. The food - steak and traditional beer battered fish and chips - could not be faulted. I was surprised that a restaurant like this was so quiet - must be a well kept secret.

First class staff couldn't do enough for you .we will be returning next year. Food very fresh and local.great value for money. Thanks to all the staff for a great evening especially alan

After a wonderful wedding reception and great nights sleep at the Burlington Hotel it was followed by a wonderful breakfast. The quality and service was excellant.

We were tired and hungry after our 8-hour journey so wanted something quick and filling before getting an early night. There were a few couples in the bar (the pianist was finishing up as we arrived) and we didn’t want a full blown meal so opted for a snack.

I ate in the bar and went for the Folkestone Trawler catch of the day, I was slightly sceptical as I have seen these types of claims before and been disappointed. I asked the barman what the catch was and he thought it was Cod...

this is such an underrated restaurant, in the semi-basement of the great Burlington Hotel, with outside space on the west side, great for sunsets, and only a short stroll from the leas...

This restaurant is in the Burlington Hotel and we made a reservation when we arrived. We were told because of a group booking we couldn’t have our preferred 7pm but would be seated at 6.30pm. The restaurant is on the ground floor, seems to be...

We came here for a quick bite and two of shared an order of fish & chips. The fish was very good; not the typical cod but the catch of the day. The batter had some nice flavor, also. The only disappointment was that there...

We must have been on a bad night Seared scallops microwaved tough and no sear in sight Steak so tough even the requested steak night struggled and duck so over cooked it was like rubber. They did not charge for the steak and it still...

We had breakfast & dinner here as part of our 3 night DBB at the Burlington.3 course table d'hote £22 [5+12+5] with good choices & veggies included. Fresh well-presented plates and a great service team trained and led by Andy V and his brilliant deputy...

I stayed here for a couple of nights recently and had a dinner and breakfast here. I received a warm welcome and good old fashioned service. The food and drinks were excellent quality and value for money. If you want a quiet night and good...

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My Husband and I were staying in the hotel so had our evening meal in The Bay Tree Grill. The food was yummy and the service from all was impeccable. Breakfast next morning was just as delicious. Well recommended.

This is a good restaurant in a good hotel. Reservations are essential as the excellent food makes this a popular place. The restaurant manager, Alex, works very hard to ensure all his customers are happy, and the prices are mid-range. The restaurant has the same...

The food was generally very nice. The portions seemed very large so could only try main and dessert or starter and main. Cheese board very good

There were lots of staff on duty. Almost one per table. For the number of staff they were not very attentive. They seemed to spend most of their time in reception chatting. The waitress who was sitting in the armchair on our arrival was only...

Delicious food with a varied menu & the two nights we dined there,there were specials on offer extra to the menu.Quite a good wine list. All pleasantly served in a beautiful dining room.Excellent.

We have stayed at the Burlington before, but the food was even better this time. Full portions - hot and tasty. The staff were attentive, but not overly so. A very enjoyable evening - thank you

Food and service 1st class willuse againe staff very good. prices not to expensive head waiter very goodnothing to much trouble.