Bay Tree Bar & Grill in Shepway

Four of us went out to celebrate a Ruby wedding anniversary. We couldn't order the cocktails we were hoping to have as they only have one bartender who makes them, and he hadn't turned up to work. I asked for a Bacardi and Coke, they don't stock it, then a Gordon's gin, they didn't have that either. I walked round to see the restaurant that had just a couple of occupied tables. We asked to see the manager. He was rude, abrupt, and argued with us! He made the situation worse and had no managerial skills. Obviously, we didn't stay to eat. Instead, we went to a professional restaurant, Sotirios, which we regularly use. The welcome and service there made up for the bad experience in The Bay Tree. I've done this review to advise other people, but I would appreciate some response back from The Bay Tree to acknowledge they are aware of the abrupt manner their manager has towards their guests.

Four of us went out to celebrate a Ruby wedding anniversary. We couldn't order the cocktails we were hoping to have as they only have one bartender who makes them, and he hadn't turned up to work. I asked for a Bacardi and Coke, they don't stock it, then a Gordon's gin, they didn't have that either. I walked round to see the restaurant that had just a couple of occupied tables. We asked to see the manager. He was rude, abrupt, and argued with us! He made the situation worse and had no managerial skills. Obviously, we didn't stay to eat. Instead, we went to a professional restaurant, Sotirios, which we regularly use. The welcome and service there made up for the bad experience in The Bay Tree. I've done this review to advise other people, but I would appreciate some response back from The Bay Tree to acknowledge they are aware of the abrupt manner their manager has towards their guests.

Bay Tree Bar & Grill in Folkestone is a true gem! The menu offers delicious, well-prepared dishes with fresh ingredients. The ambiance is cozy and inviting, and the staff are incredibly friendly and attentive. Perfect for a special night out or a casual meal. Five stars! 🍻

2.5 hours for the meal , parts missing on dishes as they didn’t have them and my main was just warm . Tart with pistachio ice cream they just stick vanilla as they ran out . Cheese board lacking advertised quince jelly waitress said it’s in the chutney , it was then brought out later with correct cheese i ordered . No reason given for slow service . Arrived at 7 and for 3 courses took till 9:30

The bar and outside seating area is a great space to relax and enjoy lunch or cocktails/sundowners on a sunny day. Food is tastefully prepared and service is friendly.

Staying at hotel for a couple of nights, had a few drinks in the bar and dinner in the restaurant, great staff and very nice food. We will return.

I came to the hotel today for a ladies cream tea as part of a large group. The frame was lovely but the food very poor. The allocated portion od sandwiches was only 2 (very small triangular) per person, and with the way it was set up, I only got the last two of the whole selection, which I didn't fancy having, and there was no refill possible. The scones were warm when brought to the table, but within 5 minutes they were already dry. The tea and coffee had to be poured by waiters but they were very understaffed and clearly overwhelmed. Once they had poured the tea, we had to wait 5 min for milk to arrive. Tea pots could at least have been left on the table. And to top it all, when I sat down, there was no cup for my seat, and once they brought one to me, they forgot the spoon...

Super knowledgeable bar staff and excellent service. Served the best Old Fashioned I’ve had in a long while. So much so, I had two! Great place and will definitely be back

Great barman & waiter friendly and helpful

We ordered a bottle of red wine that was far too cold although it was replaced without any issues. We were told it came from the store room which, obviously, is not keeping the wine at the correct temperature. Unfortunately, we were seated near a very noisy table of 6. The types that seems to think the whole room wants to hear their conversation! That said, the food was tasty and the service good. There is a 10% service charge in the bar - even on a packet of crisps.

We stayed at the Burlington this time last year, and were pleased to see the same barman, who made us several lovely cocktails! Great atmosphere in the bar, very relaxed and comfortable. Looking forward to coming back!🍸🍹

Nice place. Friendly and knowledgeable staff

Good, but not really great, in some ways 4.5? We booked at hotel Reception as requested. We wanted a late time, but were told 1900 and 1930 were fully booked anyway....surprised to find only one table taken when we arrived in the restaurant, so little atmosphere. Starters good, especially rabbit ballotine. Main courses mainly traditional English, but with nice sauces and garnish, good quality, generous portions. Note that grilled items do not include sides, whilst other mains do. Service pleasant and efficient. Prices appropriate for this kind of place. We enjoyed our meal, but might not return.

Six of us ate there last night. Couldn’t fault the service which was outstanding and the food was excellent. Yes a bit expensive but well worth it

De keuken kon me niet echt bekoren. Geen hoogvlieger. Het eten is matig op alle vlakken. Prijs kwaliteit veel te duur. Ook wordt er automatisch 10% fooi toegevoegd aan je rekening wat voor mij not done is.

Booked an afternoon tea and it was fantastic! The service was brilliant, very friendly and efficient. And the sandwiches and scones were amazing, thank you!

We came for a surprise 50th afternoon tea, group of 8 ladies, i was the one who organised the afternoon, and from the first phone call making the booking it was a great experience Garry took my booking extremely helpful and delight to have spoken with him, my sister then went to set up on the morning and again the Bar manager was very helpful and polite, the afternoon tea its self was lovely so much food, and the carrot cake has to be the best thing i have ever eaten, we also had some cocktails, i would recommend this place, everyone in the bar burst into happy birthday when the cake was brought out, lovely atmosphere inside which was great as it was pouring with rain outside.

Meet up with Folkestone Ladies Social Club every month for Cocktails and a catch up.

Went there with a large party and most people in the party enjoyed the meal, the scotch egg starter was very nice but my wife's meat was quite tough and the sauce with my pork belly was nice but lacked punch but saying that the staff made a good effort which really helped the night ... plus I saw baldric from black adder eating at the same restaurant 😵😵

Dinner for one Roasted Courgette and Oyster Mushroom gnocchi, tempura courgette crisps, pumpkin seeds, mushrooms and miso gravy If you want to know if a chef can not only cook but can create flavours then give a selection of the humble vegetable. The flavours and different textures all combined to make for one of the best meals I've ever had. And as for the miso gravy where can I buy this please aa it was the sort of gravy you could drink by the mug full.

Top notch food and service, excellent salad and Steak. Staff were excellent. Thank you

Schönes Restaurant und gemütliche Bar. Essen sehr gut und Bier lecker. Service sehr aufmerksam! Wir kommen gerne wieder.

A group of 7 of us came in lastnight for our Christmas meal and I just wanted to leave a quick review to say how fantastic everything was! The food was beautiful but most importantly the service was perfect. Nothing was too much trouble, one of our group was dairy free and that was catered to also. Such a great evening and will definitely be back. Thank you very much to the team and Merry Christmas!

Getting married there in May so would be rude not to sample the bar! Lovely!

We were staying at the Best Western before going on the shuttle. We had a Lovely meal in the hotel restaurant with excellent service.

Always a pleasure to eat at the bay tree , I love the gin ;)

Great place, we didn't eat, but the bar is classy, staff are fantastic.

Probably one of the best meals we have had in years. The staff were absolutely fantastic and very attentive and polite. Our meals came out piping hot, super fresh and outstandingly tasty. I would highly recommend this little gem if your visiting Folkestone. And if your not visiting Folkestone may I suggest you do and go have an amazing meal here at the Bay Tree. 10/10.

Pricey but in beautiful setting/surroundings. Excellent greeting and service by the waiters/waitress - all very attentive. Shame it's a little tucked away and really hope they get the footfall they deserve. Food was very good and will visit again no doubt.

My Husband and I had a lovely evening last night, the service and food was all superb, from our starters ,mains & pudding ,the quality of all the food was very high end, we live locally and will definitely be returning to dine again. Can highly recommend the Rump lamb with dauphinoise potatoes and the Lemon tart pudding with orange sorbet & rhubard was really good.. 🙂

Very helpful barman with extensive drink selection

Lovely place to eat but food barely hot. Felt like it had all been reheated. Would not visit again. Birthday meal as well. Most disappointing.

A very pleasant surprise! Walked past it many times and known about it, but had just not visited. When thinking about a nice dinner it popped up on the map and we decided to go. Decor is modern and pleasant and it is much larger than it looks from the outside. We were warmly welcomed and the smiles and friendly service never changed. It is not a large menu, but that was not a problem. The choices were good. Large variety of drinks and some good beers on tap. The bar host was very knowledgeable and was eager to explain the drink options. Food was cooked well and tasted great. It turned out to be a very pleasant night out. Shall return!

We have surprised many of our local friends when we introduce them to this very pleasant bar. The cocktails, wine selection and nice all round feeling about the place is worth recommending.

Beautiful food and great service. Place looks amazing with a good atmosphere cut recommend enough!!

Perfect cocktails to round off and evening

We had booked a table for 7,when we arrived no table had been reserved or set for us they pushed 3 tables together said there you go what would you like to drink ! We left

We had an absolutely amazing meal at The Bay Tree last night for my boyfriends birthday. He had the steak and I had the vegan burger, both were delicious! They have amazing vegan and gluten free options here, all labelled on the menu and easy to find. The service was perfect and our food didn't take too long to come out. We can't wait to visit again!

We had a lovely meal couldn't fault it the staff were brilliant and attentive so much do we went back the following evening x

A birthday meal totally ruined by pure incompetence thanks to Bay Tree Bar & Grill. Orders taken, quite a fair wait for the meals to arrive. Clearly stated on order 'no garlic butter'. Arrived eventually with yes, garlic butter all over the steak. Server agreed I had asked for steak without garlic butter. He came back 8 minutes later to state it would be 15 minutes. Considering everyone else was halfway through their meals it was totally pointless so I cancelled my meal. They gave me my drink for free (very charitable of them, a pint of lemonade with orange)! They brought the bill out taking off the drink but to add insult to injury they still tried to charge me for the steak that was sent back and never returned! Obviously refused to pay for the steak and bill was readjusted. Thank you all for totally screwing up the birthday evening out for me, you must be very pleased with yourselves!

Friendly staff good food but service was about slow

Excellent meal on a very busy night . Food served on hot plates 😋

Only had wine with a good friend - polite and professional bar staff - will look at returning for a bite to eat in th not too distant future

We have just had the best roast dinner ever, the beef was cooked to perfection and the roast potatoes were out of this world, we will return soon.

Only drank at the bar. Very enjoyable and stylish environment. Feels a little higher end than you'd expect in Folkestone. Drinks menu is solid, if uninspiring but what they do, they do well. Staff are polite, pleasant and smiley. To be fair, I expected higher prices, but I personally thought this was excellent value. I will go back and try the food. Do I recommend? Yes. Try it. Make your own mind up.

Worst cocktail I’ve ever had, bar staff think they’re above you. Shame, nice atmosphere and decor.

Nice venue for a bottle of wine on a grey Sunday afternoon.

Hen night cocktail lessons plus a disco thrown in by anther group and a lovely atmosphere

Lovely place, excellent service

Great food, great service and the decor is fantastic. Highly recommend for a lunch, dinner or just a nice place to have a drink.

Nice place with a good atmosphere, nice staff , food was nice , will be back again next time I visit !

Fine food, good service and nice atmosphere

Friendly staff with good service

I can recommend enough this place is a awsomeme place very cosy positive atmosphere, vibrant perfect for private quite time love this place. ❤️❤️❤️

Fantastic food and a very warm and welcoming service, I would definitely recommend!

Love this place! Reasonable priced drink, massive variety and the staff are sociable. Would recommend to anyone!

Plenty of space to sit and chat in the foyer.

Tasteful buffet exspensive drink

love this bar and the restaurants great as well, well worth either just cheeky cocktail or two or a trip to the restaurant or both, love the purple booths and the mood lighting, staff are great and amazing cocktails, did I mention that.

Bit of a hidden gem. Slick, sophisticated feel. Nice, friendly staff. A touch of class

The breakfast was alright I liked the self service side of it I just wished you could ask to have your eggs cooked a different way because how they were cooking them wasn't that nice, we had a meal in the hotel restaurant too it was alright a little overpriced but was nice but it did take a long time to come out only thing I didn't like which I didn't realize they put a 10% service charge on your bill without asking which I think is a bit annoying and I would like to get it back.

Lovely venue a little pricey but good drinks. Good if you want to treat yourself

Been for drinks twice and each time they didn't have Gordon's gin, or bombay saphire, we were the only people in the bar and waited 15 minutes for our drinks, wouldn't have minded if they had been busy

what a place. the bay tree bar and the restaurant have both been refurbished to a very high standard and is the perfect place to sip a cocktail or two or three. the range of spirits they have is extensive to say the least with 50 different gins alone, including many locally produced. they also have other local spirits and fizz. i have always found the staff to be helpful and charming.

Came over with a friend on a whim and was very surprised of how great the place looks, staff is professional and helpful and the crowd was really nice. Would recommend for sure. Great addition to the Folkestone scene.

Lovely venue however need a mortgage to go again.

Fantasic cocktails and seating area.. Lovely staff..

We have stay here twice now lovely bar and cocktails are sooo good and staff are great

Lovely shaded garden to sip some lovely pink bubbles 😊

The Hotel has become part of a chain and we have been going there for 20 years and we have been very disappointed in the changes. The bright shiny new decor isn't in keeping with the age of the building, but you can't really moan about that. They are no longer dog friendly. The food has changed too. It is a very modern menu with bizarre stuff on it. The only thing I felt ok about ordering was the chicken and vegetables. They served a huge amount of chicken on top of a miniscule amount of vegetables. It was all very disappointing.

Recently upgraded and looking fantastic - great cocktails and really nice surroundings, well worth a visit if you're in the area

Folkestones Up market re vamped classy bar and restaurant just off the beautiful leas promenade,a must visit.

lovely food good choice well presented 3 lovely courses very good value the restaurant was clean with a nice atmosphere nice staff

A nice Bar in a very lovely old hotel. Definately worth trying. from my point of view I think it's great it's kind of retro in a nice way.