Delivery
Pickup
Outdoor
The best restaurants in Shotton County Durham North East
17 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
64 Opinions in 1 websites
Ordered from here for a takeaway, having received a leaflet through the door. Sadly, their websites / affiliates were so poor that the ordering process was complicated. Not just that, £5 delivery charge for a 3 mile delivery is excessive in comparison to competitors. The delivery was very slow too (ordered on a Sunday evening). The food was redemption, though. It was delicious. Would use again as a special treat maybe, because the prices are higher with the delivery charge. Strange, considering we ordered on the back of their own leaflet through the door!
937 Opinions in 3 websites
Visited for a treat to end the year in style Table booked in October and we added a family member 2nd week in December they couldn’t find our reservation😩 we arrived at least 15 mins early and were shown to our table 5 mins later drinks ordered. Asked if we wanted popadoms duly brought to table in timely fashion but the yoghurt and mango chutney were so runny. We ordered our food and waited and waited and waited. The restaurant was full lots of people waiting we noticed noone was eating their main meal. People in their lounge waiting for takeaway waited ages too; drivers calling to pick up meals for customers who had ordered via apps. We had waited 2 hours from entering the restaurant before we asked the manager what the hold up was. We were told 5-10 mins at most by waitresses who were very busy whole time we were there wsitresses (school kids were sent to apologise for delays) 25 mins later my son, a chef himself, went to see the manager and was shown into their kitchen to view their chef and team working hard. That was never the grievance; our grievance was we had been sat 2 and half hours no sign of our meals. One table paid for their drinks and left as they had waited too long. Another table being charged for food the hadn’t ordered. We got our coats on and were leaving the table when our food appeared. Being so hungry at this point we sat back down and ate meals paid for them and left the restaurant. No placating words from management just shown into the kitchen (surely a breach in H&S and Hygiene). We will never go back. May have helped if management had apologised for delays or offered a free drink or had taken ownership of the fact the restaurant had been greedy ny taking takeaway orders and orders via apps with a full restaurant- bad management decision- whilst inadequate staffing ratio in kitchen.
33 Opinions in 1 websites
Called in before garden department. Six people in at 10.45. Two teas and two toasted tea cakes. When they arrived they were opened up. Butter supplied rock hard so could not spread. Therefore sliced butter 1 half and jam other side. Put together and horror. Could not have been burnt more. If home I would bin them. Will never go again
10 Opinions in 1 websites
Lovely coffee, adequate selection of sandwiches, lots of sweets treats and comfortable surroundings. Really friendly greeting and helpful staff, just what we needed in the middle of a cycle ride. There's enough parking if in a car but I think you need to register car inside shop to avoid parking fine 🤔.
5 Opinions in 1 websites
Food was again absolutely first class . Outstanding service . Fabulous food . We wouldn't go anywhere else for a takeaway
104 Opinions in 1 websites
Always order our munch boxes from here - tonight they were delayed as they were super busy we appreciated the courtesy call to let us know and the little extras they added to the order as an apology thank you