Delivery
Pickup
Outdoor
The best restaurants in Prittlewell Southend-on-Sea East of England
15 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2236 Opinions in 4 websites
i made a order that was over £30 and both of the cod and chips was completely wrong i order the cod to be skinless and boneless and both came with skin on and i made this exact order 2 weeks before and didnt have a issue and i even left a note ive made 211 calls and every single 1 went straight to user busy well thats a lie because no one was on the phone when i went there i even made calls outside the shop and no phone even rang
253 Opinions in 2 websites
Our local was closed and we’d heard good things about this place so we decided to try. We ordered 2 portions of chips, a battered sausage, a mushy peas and a can of Sprite - a pretty small order all things considered. On arrival, we saw two women working there (one blonde woman and the other woman was brunette with glasses). The blonde woman was largely working behind the scenes preparing food, although was seen helping out at front of house when needed. The brunette woman was front of house. We seriously question the decision to make her front of house! She majorly lacked customer service skills. Her speed of service was very slow. She lacked warmth and humility and seemed to just wonder around aimlessly most of the time, to the point her colleague needed to step in to support. We waited for several minutes before she took our order. Whilst we don’t mind waiting, we would expect to see the staff busy. She, however, was just walking around and did not seem to be doing anything conducive. During the time we were waiting, we watched the blonde staff member shout in front of customers towards a delivery driver. Why she couldn’t have simply tapped the person’s shoulder, we’ll never know. What we saw however was the face of other waiting customers looking stunned. We also saw the brunette staff member itch her hair and then deal with food without washing her hands first. We did not see a hair net or gloves in sight. We certainly worry about food hygiene there! It took 19 minutes for our food to be ready, even though we could actually see our order sitting and waiting there for at least half of that time. It seemed the front of house’s approach was to do order by order and the order before us was much bigger. Having that we had both worked in the food industry previously, we didn’t understand why she couldn’t complete multiple orders at once, especially when the food was ready! As for the food itself, it was bland, undercooked, under seasoned and definitely not worth the money! Also, the mushy peas were so watery they didn’t even taste like mushy peas. The can of Sprite was the best part of the meal! We would not recommend and strongly advise people not to go! We certainly won’t be.
75 Opinions in 3 websites
Very disappointed we use this place a lot food is very good we ordered a takeaway last Friday we do spend a lot only to have a dish that we ordered was not there we did phone only to someone saying how do we know that you didn’t have it in the end they agreed to refund for that dish we have not received it now we are going to someone else
86 Opinions in 2 websites
If I could give them a 0 then I would, 2 weeks ago we ordered delivery from them and it was cold, it was too late to ask for another one as they was closing The 2nd time was 7/12/24 as we thought we would give them another chance as always had amazing food from there in the past and we waited for 2 hours, called them and the girl lied to us and told us it would be no longer than 5 minutes so we called to see where it was and Sam said it hadn't been ordered and I said I can do your order Sunday, no way I was going to give them a 3rd chance. We were regular customers and they don't care that they badly let us down