Magic Wok in Southend-on-Sea

After placing order at 6.05pm food arrived at 8pm. Cold. Wrong order on some food. I tried calling to complain.... No answer. I order regularly from here. Tonight the worse,food and delivery time.

Amazing food. Bit pricey but worth it!

Ordered a Chinese from here and the lady didn't get our address right and then proceeded to have a go at my wife for her mistake and refused to deliver the food to us. Would not recommend and terrible service to be treating potential customers like that.

Food pretty good most times. I’ve had issues not consistently. Fast service most days!

The food is always good here plus their curry sauce is a little bit more spicy than the usual Chinese curry sauces .

Absolutely rudest person on the phone . Don't care . Food poor quality and definitely won't be using them again . Expensive rubbish . Stone cold

Lovely Chinese food is good and take away good can't fault them. They always do what I ask. Vermicelli noodles are great.

Good food not too greasy, not the cheapest

I will never spend my money here again. Just a few days ago I spent over £150. Because its close we decided to order again . The woman at reception was so rude . We gave her the postcode atleast 10 times. She said we were 40 mins away when we were 5 mins down the road . In the end she said she doesn't feel comfortable serving us when we did nothing wrong . I'm all for equality , but if she has some kind of special needs and can't understand a postcode , she shouldn't work there. She should be fired.

Had a takeaway last night, it was the worst Chinese food we have ever had. The chicken was awful and the rest of the meal was tasteless. It was very expensive and not worth the money we would not recommend.

Always get my Chinese from here. Never a problem, and always mega quick. Lovely food and friendly staff

Rude boy who served us, spent over £30 and refused to even give free prawn crackers shocking, would never buy from here again

Phoned an order through and went to collect, it was ready for us and was absolutely delicious. Couldn’t fault it all. My sister and I both had different things and we were so happy to have something that was so tasty and enjoyable. Would definitely recommend, food and service excellent. Thank you very much. We will be back. 😊

I would not recommend the sweet and sour. It was very watery, so much so it didn’t taste of anything. The spring rolls were soggy and bland too. The only thing that was nice was the crispy seaweed. I defiantly will not be ordering from here again. Waste of money.

Use Magic Wok regularly as the food quality is consistently good and the time for collection is very good.

Ordered few times from here. I think the chef is changed... Vegetarian menu & prawn are good but the pork not so much... Chips don't even think about it. Didn't finish exploring the menu....will give it a few more trys...

Wonderful Chinese in Westcliff food is always hot fresh and delicious..had several takeaways customer service is excellent very polite

Ordered food and walked to chip shop. Came back after 20minutes. Food not ready. People turned up and ordered and left before I got anything. Asked what was happening girl said you didn't pay! Told her what I had ordered and exactly how much it came to. She went to speak to the boss who then found the visa slip. No apology no money back just another 10 minute wait. In total I spent over 45 minutes waiting for food that ended up being cold and with to much soy sauce. Waste of money. Will not be ordering from there again. Also. As a side note. Whilst waiting for the food to appear I watched the drivers collecting the orders the shop had taken for delivery...... The bags was filthy and ripped covered in grease. Nasty. Word of advice, if you get a home delivery from them, look at the state of the delivery bag. Grim. Enjoy

Luke warm food again. Shame. Won't waste money there again.

Beautiful food and quick service

Really lovely takeaway, food ready amazingly quickly and very tasty!

I’d love to review the food, however, after being told delivery in an hour, I had to chase it up 1hr 45mins later only to be told at least another 30 mins. Great, too late for my kids to eat before bed and now scrambling to feed them something else. Their response, “there’s nothing we can do about it” and a refund will have to wait until tomorrow. Not a hint of an apology. My advice, go elsewhere to avoid being let down

I’d love to review the food, however, after being told delivery in an hour, I had to chase it up 1hr 45mins later only to be told at least another 30 mins. Great, too late for my kids to eat before bed and now scrambling to feed them something else. Their response, “there’s nothing we can do about it” and a refund will have to wait until tomorrow. My advice, go elsewhere to avoid being let down

Bedt take away in the area, their large pancake rolls are exceptional.

Lovely food can’t fault it, we have it delivered and it’s here in 15/20mins with fail. Will always be a customer.

Fantastic, good price, great food

we won’t eat anywhere else been eating here for years and i mean years before we had our daughter and she is 17 this year

Food is always great, I always pick up my food as it’s in walking distance. The person taking the order always says it will be ready in 10 mins. As always arrive at the take away and the food hasn’t been cooked. I believe the owner waits for you to arrive before cooking - this is very frustrating. And it’s every time so not a mistake

I was a regular customer spending ££ most weekends along with my family. I would always call when the food was good and they knew me well . But the minute I had to call about a bad meal the boss lady wouldn’t even speak to me so I could explain the issue. The young boy on the phone tried his best but he has no overall say . All I wanted was a refund for a dish which can be taken off my next takeaway. But she said no she will drop the dish off again. But I Live a while away and the rest of the meal would be spoilt. She finally spoke to me and was extremely rude . Such a shame as I would not go to this shop again . I have now found an amazing Chinese which is £10 cheaper than this shop and you actually get free crackers and sides . Which you only get free prawn crackers over £50 lol at magic wok .

Polite friendly staff. Prompt delivery. Food was hot, well packed very tasty as always. Would defiantly recommend Magic Wok. Thank you all. 👍👍

Disgusted. Waited 2 and half hours for delivery which was then wrong! Complained to staff and management who were just rude. Been a customer for 30 years. Now a former customer…

I've always had good food from this takeaway. Nice noodles, great bbq ribs in bbq sauce and the rice is good to. Chicken balls nice and tender. If you like your noodles spicy why not try the Singapore chow main it's the best I've had even better than the spicey noodles I had in Hong Kong 👍

Haven't been here in a long time . Had curry food still absolutely great .

Good food great service quick delivery

Food bland & vinegary. Rice was nice. Wouldn’t use again

Some of the food is excellent but other parts like chips, Singapore rice noodles, crispy beef are a bit of a let down.

1st time using as new to the area, will defo use again

Always nice food, nice quick service

Very tasty and flavorful food. And amazing the range for vegetarians! Long time I've had mock duck pancakes that good.

Great food, fab service. Highly recommend following our first take away last week

Always great food and service, never go anywhere else.

I like Chinese food so it great

This used to be our go to Chinese takeaway but recently it has really gone down hill. Food lukewarm even though I waited in shop for it. Food not at its best. Batter soggy on chicken balls and generally not enjoyable. Seem more interested in getting their deliveries out. Wont be using again as have found amazing replacement

My favourite Chinese takeaway in Southend. Ordered countless times and never had an issue. Always had good food.

I’ve been ordering at the magic wok for well over 25 years but tonight I order at 18.23 normally our food will arrive within an hour. But tonight we hadn’t received our food after waiting1 hour and 35 min When I rang In they said it would be 45 min to an hour I guess they had forgotten our order. We cancelled our order so maybe a time for change

Terrible experience! I am a vegan and said so on the phone at the beginning of my order and in case they didn’t know what a vegan was I then added “no meat or fish please.” When the food arrived it had meat and prawns in it. I rang up to tell them, and they refused to give me another meal for free or cash refund saying it was my fault for not checking. I think the customer service is absolutely awful. We will certainly not be using them again and I advise other vegans to avoid them too. It’s one thing getting the order wrong but not rectifying it is another. Shame on you Magic Wok!

Had a takeaway from here recently. Food was okay and price reasonable

love this Chinese shop food amazing staff so nice Been coming here for years now never a problem Would totally recommend

The young man on the phone was very clear and polite when taking my order. He mentioned the delivery would take 45mins, however recieved it alot faster within 25 minutes. The delivery guy was kind and patient with me when sorting out payment. Food was piping hot and cooked lovely. Very please overall thankyou :)

Worst customer service you can imagine! Food ordered and only half of the order delivered. When phoned to clarify what is the matter we heard they have a new boy taking orders and we need to tolerate some errors?! Really?! No apologies made, no refund or not even an offer to deliver the remaining part of the order. How RUDE and unprofessional !!! I'm fuming, spent a lot of money and still got hangry family! Definitely DO NOT recommend the place at all!

This is our go to Chinese takeaway and the woman on the phone is always so lovely and helpful. Their menu range for vegans and vegetarians is by far the best and they’re always so helpful when explaining what’s vegan and what isn’t. Will always recommend highly !!

Placed an order took 25 minutes from getting off the phone to the order being at my front door, carrots where sour chicken skewers where over cooked, salt and pepper chicken was rubbery the rice was hard nothing had any favor to food can tell everything had been microwaved with how quick everything took and with how bland everything was.very disappointed we have used this chinese many of times wont be ordering from here again. Food was untouched, rang to inform them about this and they just said sorry we will tell an manager not good enough.

Placed an order took 25 minutes from getting off the phone to the order being at my front door, carrots where sour chicken skewers where over cooked, salt and pepper chicken was rubbery the rice was hard nothing had any favor to food can tell everything had been microwaved with how quick everything took and with how bland everything was.very disappointed we have used this chinese many of times wont be ordering from here again. Food was untouched, rang to inform them about this and they just said sorry we will tell an manager not good enough. I was starving aswell and spent 35 pounds very disappointed guess I've be putting something in the oven.

Always use Magic Wok never had a bad meal yet and when I order takeaway always on time

We drive 30 minutes to order our Chinese from here because it simply can not be beaten, fresh, delicious food that is always ready when you arrive, or if you order to be delivered from a closer address always turns up sooner than you would expect. I honestly refuse to get Chinese with my friends elsewhere as I know it won’t be as good. The flavours are perfect, portions generous, pricing reasonable and most importantly all the food is fresh, fresh pineapple in sweet and sour chicken, fresh veg in salt and pepper prawns, nothing soggy or pre cooked and left waiting for someone to order it. Honestly can not praise this place enough.

Very consistent always good food great value

Nice and affordable Chinese food

Always good food and quick delivery

The food in this takeaway is good but the delivery service is hopeless. Ordered a meal tonight and was told 45 mins to 1 hour delivery which is their usual line. On a weekday night this seems pretty poor anyway but I was willing to accept it. Then the food doesn’t arrive within 1 hour and when I query it they tell me they only have one driver working. Would have been helpful to know this when I ordered. The takeaway turned up after 1hr 30 mins and I sent them away. Very poor service, will not be using again.

Rushed my phone order through too quick, didn't give me time to even finish my order before reading it back. Only got one chow mein, when I ordered two. Ribs were burnt and no meat. Squid floury and undercooked. Noodles ok

We’ve been using this place for years & only once had an issue with a missing item. Other than that it’s always been perfect!

Been going to this take away for years and it has always been good and excellent value for money,... but this meal was outstanding. For 4 of us. Fast and efficient ordering. Speedy delivery Gorgeous food, piping hot.My salt and pepper chicken wings were to die for. My husband’s grilled dumplings with meat were fab. Ribs and spring rolls were good. Duck to follow and lots of it, totally delicious. Not a fan of Chinese main courses normally but the chicken chow mein and chicken sweet and sour were just fab.The shredded beef and Chillie sauce and chicken with basil in a spicey were excellent Generous helpings and not at all oily. Absolutely fabulous.

Good service, it came quickly, but the food was greasy and wasn’t to my liking taste wise.

Brillaint service lovely food 5 star all round. Ps not having a menu on their website is not a good reason to rate 1 star. You class a ****

Friendly local Chinese takeaway

Clean and value for money friendly staff

How difficult is it to access the menu for this place online?? I've been trying for about 20 minutes. No website, no easy way to access the menu. Gave up.

Best Chinese ever would eat this everyday if I could

More what I'm used to in Australia more authentic

Best Chinese takeaway in the area, have never had a bad meal and staff are very friendly. Recommend to everyone that asks.

Saturday night Chinese for years, 99 meals out of a 100 spot on 👍

Totally messed up my order after a five minute phone call where i repeated several times to two different people what i wanted, they weren't even close. Never again.

Amazing food...always spot on.. always the fastest delivery

Good food and good service but overpriced

Reliably good food every time and you get what you pay for quality 😁

Never had a bad meal , very good food, fast and efficient 👍

Very poor service received order 2 hours after ordering food was not that nice either.

You get my order wrong everytime.why do i bother

Food ok, massively overpriced and Luke warm. Wouldn't actually recommend, tried because my regular take away on holiday.

Just ok, nothing special, ribs not good

Fantastic Chinese takeaway quick and tasty food :-)

Reliable takeaway option with wide choice of veggie options including a delicious duck wrap starter. Highly recommend.

Best chinese takeaway I have ever found great food great service 5*