The best restaurants serving Italian food in Bristol, City of South West

Popped in for a coffee, nice welcome from happy staff, good coffee, tasty cake…..dog friendly too.

I ordered pizza my pizza was not cooked dough was not even cooked had the send it back when I took the pizza back I had no reaction poor customer service wouldn't recommend.

I cannot fault a single thing. The staff were so attentive and the food was a 10/10 Sergio himself was so chatty and friendly, really made us feel welcome. Thanks so much for a wonderful experience

This place has amazing food and friendly staff. I come here often and would recommend this restaurant. The Pizza is delicious.

Burger looked & tasted like it had been grilled the day before & then warmed up in microwave, sent it back & had chicken burger which was the same. I can not believe this place hasn't had more complaints. Who ever is in the kitchen has no idea at all.

Off on an early flight…checked in…meet friends in Frankie and bennys…coffee and pastries…ran out of pastries…but Lataya was on it…up sold me muffins and eggs/bacon…then out she had only in working there 2x weeks….I’m in the trade…she should be very proud of herself….lataya…keep at it…you’ll get a pay rise! Until next time…thank you

Stopped for a coffee and a snack. My almond croissant was a bit dry and disappointing. My daughter's morello cherry blondie was tasty. Both arrived on the same serving platter, which seemed a bit odd. We thought it was overpriced in comparison with other places we have tried in The Mall.

I have been to this pizza hut throughout the years many times before but have never experienced such an awful dine-in at Pizza Hut until today. I arrived with my partner who ordered separately we ordered our pizza, sat down, and collected our salad which we were happy with. the fellow who showed us to our table was more than helpful to us despite the other staff being in the way of hideous. Our pizza came after a 40-minute wait and only after we had asked for where it would be. at first glance, the pizza looked okay. but when I tell you it was not is an understatement. I took 3 bites out of the first slice with my partner being the same noticing that it wasn't quite right. After letting go of the pizza our fingers were quite literally dripping with cooking oil. I am not one to complain about food and I like to eat what is given to me. however, the feeling I felt when my lips were caked in oil. I went to complain because if we continued to eat the food in that condition it would have left to feeling ill or worse. they offered to remake my pizza but then commented "I can't promise it won't be the same again" but why? why should my pizza be pooling and drenched in oil? I understand that there will be some grease because of the cheese. however, we could drag the pizza through the tray it was on and it was leaving a snail trail. we waited 10 minutes, only to be given the pizza in the same condition. the girl I complained to literally plopped it in front of us and walked off. we saw the condition of the pizza and refused to pick up a slice. Not 10 seconds after she ran off without saying anything, this guy turned up asking how our pizzas were. i refused to eat them. Shown him the absolute trail of oil the pizza made and asked for a refund. This is where I had another problem. The guy started being sassy and rude toward me and my partner. When I asked for a refund the worker said "Oh really? oh, are you sure you don't want it remade a third time? sure you don't want a pudding?" Like really condescendingly. Like he was talking down to us. I had to say firmly that no we just wanted our money back so we could leave and order elsewhere. He said okay and angrily stormed off. never to return. He avoided us by taking out other customer orders and not following up on the refund. we were nice as anything and we just wanted our food. Because of this, we had to flag down the guy who seated us, and he was nice and helpful and he sorted our refunds out for us. The single slice of pizza my partner had eaten had caused her to be sick about an hour later in the mall at Cribbs Causeway. I have never had a more disgusting experience at Pizza Hut and it has made me think twice before going there again. I suggest the staff are retrained on customer service skills. and the Chefs retrained too.