The best restaurants serving Fast food food in Highland Highlands and Islands

I’ve reviewed this particular McDonald’s location a few times, and the quality has fluctuated over-time. The last time I reviewed this location, it was rather pleasant and so was the food. However, I am afraid to say that it has gone severely down-hill again. I had visited just last week, and as soon as I walked in I noticed a larger-bodies woman, who appeared to be the manager, or one of them, was standing there looking rather uninterested and she didn’t really give the place a welcoming vibe. When went to the self-order screen again, I pressed “Eat-In” and there was no option given for table service, despite there being table tents next to the machines, and I seen some guy walk up to the counter with one of the tents, chatted with staff, and went and sat upstairs - I assume because the machine didn’t give him the option, he asked them to bring the order to his table and told them the number on the tent. This is such an inconvenience. When the food was received after a rather long wait, I found the fries to be shockingly cold and soggy - they were so flexible you could shake them and they’d do a little dance! They were like mini pieces of spaghetti. Not to mention the burger, which had an unpleasant aftertaste that was not typical to McDonald’s, and the burger was also very cold and the bun seemed to be slightly more soggier than usual, and the meat was more chewier. Not to mention they forgot the two Apple Pies I ordered, so that meant another trip down the stairs to the front counter. They seem to have a habit for forgetting things, or getting things wrong. I didn’t return the food, as I couldn’t be bothered with another trip down the stairs and back, and I just put up with it as I felt it useless to complain at the time. But, it was very subpar and I could have made a Rustler’s microwave burger and fries to go at home and had a more pleasant experience There is also this member of cleaning staff who primarily operates upstairs and cleans there, and he is of foreign origin and it can be a bit hard to understand him at times, but I once heard him shouting pretty loudly at a customer for something, which seemed to take the customer by surprise. He also can get rather close to you while you are eating, often getting right up in your face almost to clean under your table, which many other cleaning staff simply wait until the table is vacant as to not get too close and make customers uncomfortable. I believe the place was ran pretty well a couple of years ago, when the manager was a foreign gentleman but he was very nice and seemed to perhaps care and display more passion towards his role and customers, even personally bringing out orders and keeping something in the store that someone I knew had forget to pick up when they left. It seems that the new management is perhaps more disinterested in the quality of the food and the customer satisfaction, which is a disappointment. I also find that the staff don’t seem bothered at all to kick out the many young and older teenagers that seem to be using the place as a social hangout without purchasing any food, and I’ve found this to make me feel uncomfortable as many of them can be robust and rowdy, often shouting and I’ve heard profanity, too. I’ve also seen empty vape packages on the toilet floors. I feel this should be addressed as McDonald’s is supposed to be a peaceful, family-friendly establishment, but the presence of these people loitering can disturb that and cause some people, including myself, to feel uncomfortable, and potentially unsafe. There is no type of security staff present at the premises to deal with any incident like this, whether due to loitering or perhaps more serious incidents. The place is a no-go at night, anyways, as I was in there once later at night and there was this drunk individual harassing and annoying a group of women eating, and the toilets had urine all over the floor. So, as of now, the place has been very disappointing again, as sometimes it can be excellent, and other times it can be terrible. I think I’ll give this McDonald’s a miss for a while, and the chain as a whole, as there have been numerous locations I’ve visited all across Britain where the quality has severely diminished. Disappointed again, McDonald’s Inverness High Street. Hopefully one day, it can redeem itself. Avoid at all costs.

Friendly service, but what a rip off! £4.50 for a miserly portion of chips. Ripping off tourists and alienating tourists. Such a pity- used to be good

Do not eat here food was cooked last week ot home & binned it Place looked clean just food was not edible

Poor. Upper floor closed so not enough seating. Kitchen was chaos. Food took a long time. Walking to KFC would have been quicker.

Had Fish & Chips here on a Friday evening. I had to wait a little longer than I’d like but the fish and chips were well worth the wait, best fish and chips i’ve had in ages.

Very poor food, very high prices. No food or cooking equipment front of house like most kebab shops. Makes you wonder how food is cooked in the back! Sounds as though the microwave is the head chef

I DO NOT work for you… I walk in to your restaurant all I want is well cooked food, reasonable portion size (yes we notice when you cut sizes coffee/fries/cold drinks) and finally it’s supposed to be FAST food…I tell your staff the order and pay…NOT…I wait for some vacant finger smeared screen with a queue to become free so I can do the damn ordering myself. Customer SERVICE gets me back…lack of it keeps me away… That said I’m very unlikely to pass this way again, but the next time I walk into a KFC I had better have the choice of placing an order or I walk out an ex customer for all of KFC. Please remember, I do NOT work for you!

An utter shambles of a place, every single order has missing items and the chicken is frequently burnt. Please is a shambles and I wont be back. Cklearly have no management and no process.