Delivery
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Outdoor
The best restaurants serving British food in Dore and Totley Sheffield Yorkshire and The Humber
7 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
195 Opinions in 2 websites
Was very disappointed today. I ordered a soup with cheese toastie, the food was good and the cheese toastie was not enough so I ordered an additional one. The soup and toastie togeather are £10, the soup on its own was £6.50. I only caught site of the card machine briefly as I paid and noticed it was £6 for the additional toastie. After sitting down and thinking about it I questioned a member of staff to check the price was right and was told it was correct. I commented that £6 was steep for an additional toastie. After more consideration I thought this was really a bit unfair so spoke to the owner before leaving. I questioned why my first toastie was £3.50 yet the second one was £6. I was told that it was subsidised by the soup to which I replied, well it is an additional one to accompany my soup, I had not ordered it on its own and said that I thought it was not very fair or customer freindly. I was told "you can have your £2.50 back, but don't order an extra cheese toastie again, I can't stand here all day making sandwiches for £3.50 each". In my humble opinion this is poor customer service and unfair pricing. For example, if you go up to S17 Cafe up the road in Bradway they will serve an extra 1/2 a cheese toastie or additional one for the same extra price as the first one. I think I will drive the extra mile in future to enjoy better customer service elsewhere without leaving and feeling ripped off. I understand that businesses have a profit to make but fair pricing is an important element in any business to keep customers happy.
1091 Opinions in 2 websites
Sunday lunch was really lovely. Service was a tad slow, but the place was packed when we arrived. Our table wasn’t ready when we arrived, but the staff sorted it quickly. The staff were a bit abrupt in how they spoke to us, but I think that is because its too busy for the amount of staff they had on. The food was lovely.
715 Opinions in 3 websites
Absolutely awful. Booked a meal at least a week in advance. Greeted by a bartender who said we had to wait to be seated until his boss turned up After ten minutes we insisted we be served because his boss had no intention of sorting out our booking. Eventually the bartender took our orders by this time it was 20 minutes after our booking time. The food was pretty poor. The peas amazingly were over microwaved yet cold !!! The chicken had been microwaved so much it was tough as old boots. After nearly 30 mins the dessert arrived. Sadly it had been subjected to the same over-zapping and turned out to be the toughest rhubarb crumble we have ever had. Strange that because the waiter told us it was apple and salted caramel. The custard was pretty good tho. I suppose it’s hard to burn custard although given time I’m sure they could do it. Fortunately we won’t have to return again.
506 Opinions in 2 websites
We went in at the weekend after a dog walk for the first time since the refurbishment and was happy to see the improved look. Great to see a busy pub with at atmosphere, a dog friendly area to sit and a pint of stella! There was a young lady working behind the bar who served us and she was a credit to the place. Friendly, chatty and made the effort to provide a good service!!