Delivery
Pickup
Outdoor
The best restaurants serving British food in Riversmeet Cotswold South West
8 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

157 Opinions in 2 websites
Four of us dined at this restaurant last night, and it was one of the most disappointing experiences we’ve ever had. If this is what Michelin-level service is supposed to be, then I must be missing something. We all ordered the lamb, and each plate contained just three slices, as thin as tissue paper and completely stone cold. It seemed as if the chef had forgotten to heat it properly perhaps even in the microwave. The plates themselves were cold as well, which made it clear that our food had likely been sitting on the chef’s tray for at least 20 minutes before being served. When our food finally arrived, we had to wait an additional four to five minutes before calling a staff member to bring us cutlery without so much as an apology. I also noticed that the woman at the table next to us had to send her food back because it was cold. To top it off, they attempted to charge us over £20 for the service charge. Given the poor experience, I refused to pay it. Service charges should be an option on the card reader, allowing customers to select "yes" or "no." Why should I pay extra for someone to serve me cold food? I was truly disappointed that this restaurant holds a Michelin title. It seems that this recognition has led to overconfidence, resulting in a decline in both food quality and service. Please take this as constructive feedback rather than criticism.