Delivery
Pickup
Outdoor
The best restaurants serving British food in Beaconsfield South South Bucks South East
6 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

1636 Opinions in 2 websites
Sunday lunch with my family for my 70th Birthday. My Family have never been before and I wanted to take them to somewhere different and surprise them. My Granddaughter had looked it up on the internet and was very excited about going. When I booked they asked it it was a special event and I said it was 70th Birthday. We arrived and I ordered drinks and asked for them to be brought into the Moroccan lounge to told that the Moroccan lounge is not more as it under renovation to become a Thai massage room. 1st disappointment! I asked to then sit by the pool, it was OK but everything had been squashed up as renovations, 2nd disappointment! We went into lunch and I was surprised that I could not see any of the quirky heads, flamingos etc. Its makes the place, its why I wanted to take my family there. I asked and was told that the Crazy Bear is under new ownership and the last owner took all the crazy stuff with him! 3rd disappointment! I asked why the website had not been changed as the original pictures are still on there and its what my family expected to see. The waitress just shrugged. We chose our lunches and waited half an hour to get them. All of the Yorkshire puddings were dark brown almost verging on black!! I complained to the waitress and again she smiled and shrugged (none of us ate them) 4th disappointment! my beef was impossible to cut it was so stringy with sinews. I complained and the waitress was so apologetic and said she would get me a new one but it would be 15 minutes, I said the others would be finished by then and offered to take any meat available, whatever was quickest. I waited 20 minutes and a pork dinner arrived with an even blacker Yorkshire pudding! 5th disappointment Everyone else had finished so they all had to wait for me before pudding and I rushed along, not enjoying it at all. The puddings arrived and they had written on one of the plates Happy 70th Birthday in chocolate - It was very pretty and thoughtful but it was on the wrong plate! It was on my daughter in laws pudding plate and not mine. I laughed in astonishment that it was all going so bad, the waitress apologized again, looking embarrassed and said she would get another one. I said don't bother, I have seen it now and I am not waiting another 20 minutes for it to be re written! So my daughter in law ate her dessert off my 70th birthday greeting plate. 6th disappointment. In addition to this, the bar and areas were looking a bit shabby, the ladies had a sink out of order with a roughly scribbled bit of paper sellotaped to it (out of order) the door locks looked like they had seen better days. The whole thing was a let down. I still had to pay a large bill with tip which was included so no choice but to pay. Not the birthday lunch I was expecting. I emailed a complaint to the address on the internet and I got a nice apology from whoever, who said they were very sorry and could understand bla bla bla but I needed to write to the Manager or the owners! and attached both email addresses. I forwarded the complaint to both the email addresses and now 3 weeks later and I have had no response! 7th disappointment! I used to recommend the Crazy Bear to friends as somewhere special to go but now I'm telling them to steer clear as its just a multi disappointment. Avoid!

245 Opinions in 2 websites
They refused to serve me a glass of water so I could take my medication when I was having a medical emergency . They said I'd have to buy a bottle of water instead. Server seemed more bothered by my interrupting her chatting than the fact I needed help. I've bought from them before but never will again after this.

13 Opinions in 1 websites
Don’t get delivery from this place. Not only do they get the order wrong every time but they don’t even both to put descriptions on the meals. I ordered a fish burger which half the population would think is a battered fish burger but no, it’s a mushy gross fish cake in a burger bun. The chips are always bad and they don’t read the order which asks for salt and vinegar…the pizza is ok but again bad quality. I hate leaving bad reviews but after this meal I can’t let other people suffer through such horrendous food