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The best restaurants serving British food in Amble West with Warkworth Northumberland North East
8 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
52 Opinions in 1 websites
I will start with an overview of our group purely because I would like the staff/management & any other diners there on the day to remember us. A group of 19 old Harley Davidson riding friends visited The Niblick on July 7th. Our average age is over 60 and we have been friends for several decades. We had travelled for our annual meetup & a ride around beautiful Northumberland and we had booked here for Sunday lunch. The food and service was fine and no complaints there. However it all went wrong when it came to taking payment. Because we are all such old friends, we just divided the bill between us all and it came to £18 per person/£36 per couple. Most restaurants would have walked down the table with a card machine & took all necessary payments and kept track of everything, however they insisted that we all go up one by one to pay, which we did. One couple paid cash which caused a little confusion to the lady taking payments, because she had initially assumed it was going to be a card payment and she had to cancel the transaction and start again. Once everyone had paid the waitress said there was an underpayment of exactually £36. We all knew that this was not possible and that we had all paid our money & had proof on our banking apps and we had witnessed the cash being paid. We asked her to check the till, but she said this was not possible and it could not be done until the evening. Because we are not the sort of group that like a fuss or commotion one of us agreed to pay the extra £36 and the restaurant assured us that they would ring us the next day and arrange us a refund. They never rang us. After a week we had still not heard anything, so we wrote to the manager of the restaurant asking for an explanation and our refund. We again heard nothing. Hence my review. Dear Manager, did your staff pocket the extra £36 (as well as the £40 tip) that day or did you just get to keep it yourself? To future group booking customers, please keep a track of your payments because the restaurant/management clearly cannot!
1381 Opinions in 3 websites
Looking for somewhere for 5 adults and 5 big dogs after a beach walk we popped our noses in the door and asked if we could go in. We received a very warm welcome and shown to an area where we could spread out. We all had a hot drink and either a sandwich, scone or cake. The sandwiches were made with fresh ingredients and served with crisps, salad and homemade coleslaw, the scones were fresh and served warm and the carrot cake was delicious. The member of staff couldn’t have been welcoming and friendly. We went in by chance but will make a point of returning.