Delivery
Pickup
Outdoor
The best restaurants serving British food in Burstead Basildon East of England
8 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
338 Opinions in 2 websites
Apparently 27 years old is too old to get in according to the security 😂 who where pretty rude when a group of us turned up. Aged 21 - 40 odd. A family infront of us similar ages where also turned away. Now it did look like a school disco as we walked away so I’m glad we didn’t go BUT that does NOT excuse rude behaviour or attitude or telling people in their 20s they are too old to get in on a Saturday night. Good luck with the venue but yet again more lost customers here 👏
2712 Opinions in 4 websites
Lovely lunch here with friends today. Excellent food and service. Our waitress called Donna was very friendly and helpful, nothing seemed too much trouble . Have used this restaurant a lot over the years and always had a positive experience. Will be returning again soon. Thank you!
2445 Opinions in 4 websites
Great atmosphere, great staff & always great service...the sunday roast is always a fave of mine & would wholeheartedly recommend a visit..the only thing I would say is dont bother with extra roast potatoes as we paid £4.25 & ended up with 4 potatos! There is always more gravy needed so I would suggest a more filled pot but the staff are always happy to get extra for you
9 Opinions in 1 websites
We arrived at 3pm and were instantly informed that the tea room was closing at 4pm. We wondered if it was already closed as it was partly lit, with very dim lighting and we were informed that the heating had broken down, no apologies were given. The staff were extremely unfriendly and there was a distinct chill in the air not just from the lack of heating. The attitude of the staff was that they could not be bothered and customers were distinctly unwelcome as they were only interested in cleaning the tea room and tidying the tables. Whilst eating our scones that were delicious, staff were sweeping the floor around our feet as if they could not wait for us to leave so they could close up and leave. I bought a few products at the end of our tea and was overcharged by £18.00. When I queried the error I was told by three members of staff that the total charge was correct and when I insisted on seeing the manager he offered me £15-01 in cash even though I had originally paid by debit card. After further lengthy discussion and calculating I eventually received the correct amount of £18-00 in cash. We were extremely disappointed with the service and attitude of the staff, particularly the argument regarding the products purchased, where I was informed many times that I was in error. No apologies were forthcoming and I left the establishment with a nasty taste in my mouth that wasn't caused by the food I had consumed. The manager was less than helpful and when I contacted head office I was told that the errors and sub-standard service were due to staff shortages and inexperienced staff. We have visited many other branches of Wilkins tea rooms throughout Essex and found them all to be excellent with friendly and cheerful service and apologies for delays or when an item on the menu has been unavailable. I would avoid this particular branch like the plague.