The best restaurants serving American food in West Midlands

Items missing from our delivery. Who'd have thought it so hard to make sure our small order was right? Very disappointing!

Having spent nearly £30 on two banquet meals and a Krushum, imagine my surprise to find a maggot in the corn on the cob UNDER the plastic wrapping. I was so shocked. I went back to the restaurant, maggot I'm hand. I was greeted by one of the serving staff. She got the mamager for me. Who offered me £1.99 credit for the corn on the cob. I showed him the receipt for £2.49 each. He the appolgied and refunded me £4.98. I was going to leave it at that until the next day I had a random email from the KFC survey team who wanted me to complete an online survey. I thought I might as well be truthful and told them everything. I got an email asking me for proof. I sent them everything I had. A few weeks later I got an apology email from the customer service manager and was offered £15 in a KFC voucher. Two things 1. at the point of writing this review I have still to receive the voucher. 2. I WILL NOT BE VISITING THAT KFC OR ANY OTHER ONE. Even though I would not use the voucher I was going to give it to one of the homeless people I see sitting outside the restaurant. BE WARNED

Worst customer service we went in so we could sit and eat and went up to the counter some girl came out and shouted at the top of her lungs no you cannot order here you have to order from the portals I said I have only cash well you can't eat here then what a cheek I was there to order 3 meals and had to leave and go and buy food elsewhere never again will I go to this outlet

Absolutely gone down hill, they have changed it too a halal kfc and it's so disgusting now..... used to be one of the best KFC's but as soon as they cater for ONLY one particular kind of people it has lost everything.... quality has never been worse

Ordered at Uber eats , it was absaloutley vile just looked at it cold rubbery abs just disgusting!!!! Through it in the bin the coke I ordered a can of coke came in a clear bottle clearly aldi coke just disgusting!!!!! Do not order from these

Not happy with my order half the food was missing. My food was 15mins late.. Never order chips and cheese from there I just got a large chips and mayo also a chicken value box with some food missing. Not worth your money NEVER GOING THERE AGIN

We visited as a family yesterday, we ordered drinks and starters which weren’t to bad..the kids ordered 2 burger meals both different baring in mind theses are meant to be gourmet burgers starting at £12.00 plus a burger..we were extremely disappointed the burgers were frozen chicken burgers which we were not expecting..both meals were the same piece of chicken only difference my son ordered the cheetos burger which came at an extra cost of £5 for a sprinkling of Cheeto dust which seemed more like Nik Naks …we did question this with waitress who said no it’s fresh chicken! we paid for the meal and left leaving 2 uneaten full burger meals..when we got home the other half had diarrhoea and a very bad stomach. 😬 from his starter.