KFC Birmingham in Birmingham

Worst customer service we went in so we could sit and eat and went up to the counter some girl came out and shouted at the top of her lungs no you cannot order here you have to order from the portals I said I have only cash well you can't eat here then what a cheek I was there to order 3 meals and had to leave and go and buy food elsewhere never again will I go to this outlet

Order kfc via j6st eat order was wrong again would not rectify error just wonted to give voucher for next delivery items always missing when you order poor customer service

Do not go here got my order wrong twice even after giving me the order for the second time management couldn't run a bath nevermind a restaurant

We arrived at the Drive-Thru and requested the order. We ordered 2 meals and a couple a of snack wraps and the order came to £21.96. I am a BLC holder and it is set up accordingly on the KFC app which I have used on many occasions. I drove round to the last window to get the QR code scanned to be told “it does not work it is down”. I expected to get 10% off the order especially how it was a somewhat large bill. It was not communicated that the systems were down previously or we would have went elsewhere. Furthermore the lady who served us at the window told me that “the 10% discount works ONLY in store anyway so next time you need to come inside” this is definitely wrong because 95% of the time I use Drive-thru and I’ve had no issue of it not working in the past. I asked to speak to the manager and she was very hesitant and said he was busy, when I could see him in my vision at the back being social with staff, we did not receive the food by this point however, I then had to state I can see him and I would like to talk to him and I won’t be going until I do. After I said that she that she then got the manager, and I explained to the manager the incident of what’s occurred, he apologised on her behalf and said “she should have told you the system is down but there is nothing we can now do” when asked about free food for the inconvenience this was not given also and no explanation was given just that it’s out of his hands. I have complained to the KFC Care squad and they’re also acting dumb and oblivious. If I went to McDonalds it was be a different story and they would be offering free food. I am boycotting this place and so should YOU! Staff are incompetent here and need to be trained basic customer service and manners

This is quite possibly the WORST kfc I have ever ate from. The staff are miserable, orders take forever and always asked to park when going through the drive through. Today I asked for a burger and there was more sauce on the box than on the burger. As anyone would I sent it back and then proceed to give me the exact same burger back. I advise no one eats from this kfc ever again as it is diabolical.

This is my local KFC and have tried to give it the benefit of the doubt, but with each visit the service gets worse!! The staff at the drive through are incredibly rude, always get the order wrong, food is always rarely hot and hardly ever freshly cooked! I will never be visiting this place again!!

Terrible sauce spillage all over the chicken so some people went without Barneshill weoley castle Birmingham. Slime on some chicken sent the wrong Pepsi too I also had bad belly woke in the early hours it could only have been the chicken. Bubbly tummy all day disgusting. So hard to complain too

Delivered by Deliveroo. Cold food, a few chips and very expensive, asked for no mayo but still put it in the burger

It was a friends birthday and we ordered from our local restaurant but instead of collecting as we would do we thought we would have our food delivered. I usually use Just eat for deliveries but this particular restaurant said that it had to be Deliveroo. I chose our food and had to get the Deliveroo app. Unfortunately the address in their app showed a different house number as my location. I changed it to the correct address but when the order was confirmed it was still the wrong address. I called the restaurant and they said they couldn’t do anything I had to call Deliveroo. I tried to call but got voicemail saying the delivery person was too far away to leave a message. I again called the restaurant. They said they couldn’t do anything so I said can I at least leave my number and get him to call me. They agreed. Our food arrived but it was Luke warm and there was some of the order missing. We called the restaurant and they said complain to Deliveroo. I have lodged a complaint but the restaurant prepared the food so should have checked it was all there. I will not use KFC again. Not happy customers after spending £42 and my friends birthday was spoilt.

Food was hot but that’s the only plus point I got served a coke in a hot drinks cup which I couldn’t use cuz the lid would fall off every sip I opened my burger to have a bit and there was no top bun on there or in the box so must be some new thing to have a burger with no top

Staff just standing around chatting, or outside smoking. Dirty tables .my food just thrown on counter , bag open . Like warm fries , hard in middle. Hot wings were tasteless, looked reheated. Disgusting food.

I’ve been to so many fast food restaurants and I’ve always been greeted with a smile or at least a hello. Saturday 21st August at around 8 pm, was greeted by the rudest member of staff, no hello nothing, literally not a word just a lot of eye rolling and humping about. I work in retail and I can honestly say she would not be working for my company with an attitude like that towards customers. I think she needs a bit of training in customer services. Vile!

This place must be avoided at ALL COSTS!! The staff never pay attention to the orders and make us pay more than we get. Lisa, the manager, didn’t even try to listen to us and had the cheek to call us liars?!?! Don’t eat at this place if you want to be robbed of your money.

I visited Barneshill kfc today I purchased large popcorn chicken and beans I lifted my beans out of bag and the lid had not been put on correctly this resulted in a nasty burn to my leg of which I have pictures I was furious as the service at the drive through was disgusting avoid this place .......

I brought my food to be delivered at on the 4/10/2020 @ 18:10 pm from Barnes Hill weoley Castle. On the app it said my food arrived but no one delivered it. I phoned Barnes Hill KFC at approximately 20.00 pm who was very helpful but unfortunately could not do anything as delivery's are the 3rd party service JUST EAT responsibility. I have spent £36.00 on food and Can not get a refund without going through unnecessary distress. I was also advised that they do not have any trace of the drivers who deliver the food. This is a very concerning security issue. Apparently this is not the 1st time this has happened. KFC need to stop employing these thieving little bag heads that steal your food and employ reliable local workers.

Discusting service from kfc.didnt have hardly anything on menu that i wanted,felt rushed at drive thru.i made a mistake on order for my son I kindly asked if I could swap boned chicken to a small fillet strip and got told no! My son could only eat the chips..wasnt happy at all.they have also forgot my food out of bag on 2 occasions which resulted me going all the way back to complain...not even a sorry.a joke....all the staff need to learn to smile.apart from the young black man he is always considerate at drive thru window.

Me and my brother went to this KFC yesterday (Monday) and for the first time in a years had a meal from a KFC the way it is supposed to be. The staff in this particular branch couldn’t have been nicer; they were very polite...

Disgusting, rude and unprofessional. Gave me wrong foods many times via there drive thru. Avoid this

I have tried delivered meals for the last six weeks. Don’t seem to be provided with decent pieces of chicken despite requesting them via messaging. Appears KFC don’t help riders to earn tips despite them delivering dozens or hundreds of meal a night. Tonight two...

Visiting this KFC on a regular I can honestly say the customer service has always been terrible but today put the nail in the coffin. Pedro who when asked his names gives the name John?. But Unfortunately for him his English isn’t as fluent as...

Staff completely useless and clueless.. drive thru staff rude. Waited 15 minutes for order, had to chase staff twice. Needs a good shake up in management AND staff.

We'd stopped using this particular KFC, months ago due to the poor quality. However, decided to give it another go today. Certainly won't be going again. Cold soggy chips stale buns and they'd yet again given us the wrong order. This has happened to us...

Rude staff . They were shouting at each other and swearing . The manager couldn't control his staff . Won't visit here again

Worst experience ever! The girl on the till was possibly the most rude person I'd ever met,we asked what drinks they have and she's like so you want Pepsi, did you hear us say that? (The manager was stood right next to the rude thing)...

When this KFC first opened it was really nice, it has now become disgustingly dirty. 1.)Staff stand talking whilst tables have not been cleaned. Why not clean them while your not too busy yet? 2.) staff who takes your order seem so depressing they just...

We have had a couple of take aways from here and have always found the staff to be very polite and efficient. The food was tasty too.

Eating here is hit and miss. They never give equal pieces and if your not careful they will give you 6 legs in a 10 piece bucket. I wouldn't mind but as I'm the only person who eats legs in the family it is a...

I have used this restaurant since it first opened and it has always been excellent, efficient and importantly honest. It was also one of the sites featured in the KFC tv programme. However the last two times I have used it, I have used the...