Stacks Bar & Grill in Birmingham

Worst customer service we went in so we could sit and eat and went up to the counter some girl came out and shouted at the top of her lungs no you cannot order here you have to order from the portals I said I have only cash well you can't eat here then what a cheek I was there to order 3 meals and had to leave and go and buy food elsewhere never again will I go to this outlet

I ordered food but the burger was very cold and uncooked . I complained to staff and they given another one which was even worse . I spoken to team leader in charge and she stated that bins are never hot and cheese never melts. She aslo given wrong refund and customer service is terrible and tables are never cleaned and food is always left around. Even when you complain they never say it’s their fault but they don’t do nothing about it and states they helped solved the query but they didn’t do nothing to help. Disgusting !

very dissatisfied in my experience with this establishment. we tried ordering a pepperoni pizza online for a party and within 5 minutes it had reported that our order had been cancelled. when looking, they had not refunded our money and when trying to call the number went it straight to voicemail. we tried calling multiple times and even left voice messages however the calls were being declined instantly and our voice mails were not replied to. To anyone ordering proceed with caution!!!

We ordered a meal for our family, for home delivery from Rooster king It was extremely disappointing everything was cold and undercooked! The pizzas was burned and cold, the fries also cold and for a large fries the carton wasn’t even half full! The Chicken burger was soggy and pink, and under cooked inside. The order was wrong they didn’t add on extras we had paid for either. We phoned them up to tell them how a whole order was cold no offer of a refund just we can send out more chips no thank you! It all went in the bin wasn’t edible please avoid this takeaway cost us £48 total waste of money!