Mcdonald's Brownhills in Walsall

Awful, Used to be alright when it first opened, now all the decent staff have gone it’s awful. Staff don’t care about service, happy to serve cold and wrong food and moan when you dare to ask them to correct their mistakes. Management are all kids who have no idea and get staff to do the dirty work for them dealing with problems rather than leading by example. Go back occasionally as do like a breakfast but always seem to disappoint myself by doing so.

Waited over half an hour for take away order on site...everyone else ordering after was receiving their order....after 20mins asked where order was...told it was just coming....asked again after another 10mins and obviously the order hadn't even been started....no apology given only smirking by the one who handed it over and miserable surly faces from the rest...got home and one of the milkshakes was wrong flavour...useless !! Won't be bothering again

4 times I've been to pick up food , and 4 times half the order is missing tried to ring and again no answer , they need to sort out the staff or traine them

20 minute wait for a small order, when we finally received the food it was cold. Diabolical. The high st is a minute away , do your self a favor and go there.

This is the 3rd time I used the drive through and they get the order wrong ,£51 I spent Ive tried ringing them and they don’t answer the food is cold

So after a 12 month break of having McDonald’s I thought I would try this place again for a bit of breakfast. Here at McDonald’s Brownhills nothing had really changed. Still ran by the chuckle brothers’ management consultancy service, the wait for my breakfast was a decent four minutes 38 seconds even though there was nobody else in the queue and I was the only car. As the female Harry Potter opened the sliding door, she shoved the PDQ machine through my car window and was astonished when I handed her a £10 note. Luckily, Frodo was there to assist with the change which was promptly handed to me and the window slammed shut before I could say Ben and Holly‘s Little Kingdom. Despite the burger looking like a Syrian Sandwich shop’s presentation window after a napalm hit, it did actually taste okay but unfortunately the service hasn’t seem to have changed much. The chuckle brothers should really train their staff a little better. Especially little things like, sorry for the wait or sorry to keep you waiting. Guess I will return in another year to see if things have changed but I doubt it.

Terrible rock hard buns on all 4 sausage egg muffins tried to ring and complain no answer rubbish never again

The staff were really lovely, friendly and couldn't do enough for us. The lady on the floor 8th July at around 5.30 with the red hair was just lovely.

I will not be coming using this branch again. Considering Mcdonald is meant to be family friendly, my 5 year old son has just been asked to turn the volume down on the device he was using, I had set the volume myself so that...

Ordered a meal to be delivered, spent £27 for a meal, was delivered to someone else, who designed to claim my meal, will not use uber again, lost my money can not get back, someone has a free meal on me has I tracked the...

First drive through visit was a joke because the order was totally incorrect, however I thought it had recently opened so these were teething problems. But months on the service seems to be getting worse!! Chips overcooked, burgers thrown together and don’t look edible. I...

Terrible ordered via deliveroo and waiting over 1 hour and still no updates on when it's being delivered, this Is the 3rd time now I've been waiting , had to cancel my last order due to waiting so long ,

Just been to this restaurant got our food and it's cold ,the burgers where thrown together, ice cream melted waste of money

Tried this brand new place last week, ordered a breakfast muffin, the muffin was burnt and there was only a sausage patty on it and nothing else? There are two collection windows, they don't say "Drive to window number two..." they just say next window...