The best restaurants serving American food in Elmbridge South East

My first time visiting here for an extended family lunch. Sadly my overall review is not great in terms of service and being overcharged but most of the meals were really good! Sadly our waitress didn't really know anything about the food on offer when asked about the size of the prawn dishes and what was in the sauces for the steaks. Thankfully when most of the starters were brought to us, the delivery was good except that one of our party's starter was delayed. 15 mins later, still no starter and the rest of us had almost finished so we cancelled it. When the mains arrived, all looked great but sadly the steaks which were only offered either either rare or well done, was delivered more medium than rare which was sent back. Most of the meals were pretty good, tasty and a good portion size. We were surprised that whilst a child's menu was available, no child's dessert menu was, so we were charged £6.75 for one scoop of ice cream for the 3 year old (standard portion 3 scoops). Coupled with the menu offering two courses for a price, this was not reflected on the bill so therefore overcharged. Suffice to say, when queried this was adjusted and the cost for the ice cream refunded, however, we didn't like having to make these queries and felt quite uncomfortable doing so. We were also only willing to pay half of the automatically added 12.5% service charge due to the poor service received. A point to be mentioned too are the toilets which are so low, they seem more appropriate for young children and by the looks of things, it was a shock to previous guests as the toilet was very loose on the wall. Such a shame, as we were looking forward to trying somewhere different in Cobham. When restaurants charge premium prices, one would expect more knowledgeable waiting staff and a more efficient service. Thank goodness most of the meals tasted pretty good.

I read a few reviews and I can honestly say I had reservations, but they were completely unfounded this restaurant is an absolute Gem, very rarely does a restaurant get everything right. The staff, service food atmosphere and whole environment was a pleasure to experience. I could go on but I know you won't read it but if previous customers have had issues they have definitely addressed them and stepped it. I would go back in a heartbeat.

What once was a go-to family favourite has recently become a bit of a let down. The portions seem to be getting smaller, which for the price is a bit ridiculous. But the most disappointing part has been the service lately. It has been so slow, even if you have made a reservation. It takes so long for even just a glass of water to come out on the tables. The food was okay, I had the tiger prawns and it was a little disappointing, very very small. I also had a burger, which was fine but not anything wow-factor. The drink I had (Blackberry Fizz) was also not good, and made me feel unwell. It tasted very watered down & felt like a sad mocktail.

Lovely place, burgers and sausages sandwiches are amazing and cyclists are welcome!

The man who served me this morning from Mumbai was amazing. Food good but his talent is waisted in subways

Ordered off delivroo took two hours, crepes stone cold and tough chicken burger consisted of two chicken nuggets and also stone cold only passable if you are drunk absolutely appalling for the price

We regularly have a burger meal on a Friday cooked to perfection. Friendly staff, polite. Best burger in Walton on Thames in my opinion. Once again thank you charcoal grill. Regards P.

Very unhygienic very dirty place , and twice missing food what I was ordering for takeaway .and when i have food kids very disappointed when food is missing.