The best restaurants serving American food in Elmbridge South East

My first time visiting here for an extended family lunch. Sadly my overall review is not great in terms of service and being overcharged but most of the meals were really good! Sadly our waitress didn't really know anything about the food on offer when asked about the size of the prawn dishes and what was in the sauces for the steaks. Thankfully when most of the starters were brought to us, the delivery was good except that one of our party's starter was delayed. 15 mins later, still no starter and the rest of us had almost finished so we cancelled it. When the mains arrived, all looked great but sadly the steaks which were only offered either either rare or well done, was delivered more medium than rare which was sent back. Most of the meals were pretty good, tasty and a good portion size. We were surprised that whilst a child's menu was available, no child's dessert menu was, so we were charged £6.75 for one scoop of ice cream for the 3 year old (standard portion 3 scoops). Coupled with the menu offering two courses for a price, this was not reflected on the bill so therefore overcharged. Suffice to say, when queried this was adjusted and the cost for the ice cream refunded, however, we didn't like having to make these queries and felt quite uncomfortable doing so. We were also only willing to pay half of the automatically added 12.5% service charge due to the poor service received. A point to be mentioned too are the toilets which are so low, they seem more appropriate for young children and by the looks of things, it was a shock to previous guests as the toilet was very loose on the wall. Such a shame, as we were looking forward to trying somewhere different in Cobham. When restaurants charge premium prices, one would expect more knowledgeable waiting staff and a more efficient service. Thank goodness most of the meals tasted pretty good.

Firstly, whilst I’m critical of the service, this wasn’t the fault of the individual FoH staff - they were pleasant and as professional as they could be in the circumstances (though their frustration was obvious!). The problem was that, whether by accident or design, they were so absurdly short-staffed! This may be excusable (or at least understandable) in the local pub, but not when you’re paying £200 for a family meal for four! Somewhat surprisingly given the issues in FoH, the main dishes were excellent (as they have always been in the past), but our mistake was ordering deserts. Besides the slow service, the deserts are the worst sort of bought-in, catering fodder marked-up by an eye-watering percentage. All deserts are £10 (inc. service charge), but the cost price couldn’t have been more than 50p. Honestly, paying £40 for this quality of food really grates - stick with the Steaks (great), but don’t bother with deserts.

We were made very welcome as a group of 7 adults, 2 children and 2 dogs. Food and service was excellent. Such a lovely find. Thank you.

One of the nicest Subways I have ever attended. Great customer service.

Service zero stars, one of the female members of staff is unprofessional when I sent back my burnt meal, she is stroppy & argumentative . I also did not appreciate her laughing about my complaint with the ‘cook’ This is the second time we have had an issue with her about the food. Obviously now will never go back again. Food was only good the first time we visited.

Ordered off delivroo took two hours, crepes stone cold and tough chicken burger consisted of two chicken nuggets and also stone cold only passable if you are drunk absolutely appalling for the price

Ten out of ten. Really nice food.

Very unhygienic very dirty place , and twice missing food what I was ordering for takeaway .and when i have food kids very disappointed when food is missing.