KFC in Elmbridge

Very unhygienic very dirty place , and twice missing food what I was ordering for takeaway .and when i have food kids very disappointed when food is missing.

The staff Kimberly is exceptional very friendly and helpful . I have fussy eaters and she is always so Accommodating to my requests nothing is ever too much for her or any staff there . Food is always hot and fresh I def am a repeating customer . Thanks to all the hard working staff Merry Christmas

Dear KFC, I am writing to share my deep disappointment with a series of unsatisfactory experiences I have encountered at one of your KFC locations (Walton High Street). I hope that by providing this feedback, you can take the necessary steps to enhance the overall customer experience at your establishment. During a scorching summer day in 2022, I visited your store with great anticipation. However, I was dismayed to discover that the fountain drink options were limited and store lacked ice. Consequently, I requested a cold can as a substitute, only to be informed that such cans were exclusively reserved for delivery orders. This refusal left me feeling disheartened and dissatisfied with the service provided. Due to this disappointing experience, I refrained from visiting your establishment for an entire year. However, when I decided to give it another chance, I was shocked by the exorbitant charge of £13 for a seemingly straightforward order of six mini strips and medium fries. To my surprise, it became evident that the staff member processing my transaction deliberately tried to find the most expensive option on the till. This questionable action further intensified my dissatisfaction and raised concerns about the integrity of the service provided. I took the initiative to report my concerns online. The resolution offered was a £5 voucher as compensation. I intended to use this voucher during my next visit. Yet I encountered another disconcerting incident. As soon as I entered the store, a staff member exclaimed, "I remember you!", I found this declaration perplexing and unexpected. When I attempted to seek further clarification, I discreetly started recording the encounter using my phone camera. Astonishingly, the staff member objected vehemently to being recorded, abruptly ending my visit. This incident left me feeling unsettled and frustrated with the treatment received. Moreover, I have noticed a significant lack of diversity among the staff at this particular location. The team predominantly consists of individuals who do not reside in Walton. I sincerely hope that my feedback serves as an impetus for positive change within your organization. It is vital to address these issues promptly to enhance customer satisfaction, ensure fair practices, and foster a diverse and inclusive environment. As a valued customer, I hold the KFC brand in high regard and hope to see improvements in the experiences offered. Thank you for considering my concerns. Sincerely,

This review is about poor customer service. We ordered food via JustEat the food was acceptable quality but there was a problem with a missing item. We ordered a kids chicken meal at £3.99 and it came without the chicken. Just Eat have accepted the problem but only refunded £1.99 because only the chicken was missing. But the whole point of a chicken meal is the chicken! It’s worthless and hopeless without it .

Not bad food but don’t order extras as they never come. Asked for delivery to be left in porch due to isolating, but a huge bang on the door answered it and the delivery driver was walking off! Shouted at me saying he had been there for 10 mins! Total lie as we were on the look out! Thrust the food at me no social distancing still shouting felt very intimidated! Will not order from Just eat again for KFC, apparently is KFC driver! Horrible experience.

This was not a visit. We were excited to see that KFC was open for deliveries during lockdown. Looked forward to it all day, so disappointed. Food was lukewarm at best, chicken overcooked, not the kfc flavour we remember, oven chips which were horrible. Won’t be ordering again.