Subway in Elmbridge

One of the nicest Subways I have ever attended. Great customer service.

Hands down best subway in area. Good people kind always asking how your meal is, place is very clean.

Execution and the build of the sandwich was amazing. Service was warm and welcoming. Give the owner as many Subway branches as you can as this guy is a credit to the brand! Thank you for your hospitality

The sandwich I ordered wasn't toasted, as noted and there was no cheese in it, as requested.

Came for a late takeaway, greeted and served by Didar. We had been in town only for a few days and he was welcoming and very friendly. He also gave a complimentary cookie. We will be a regular!

Great staff, Pam inparticular is super friendly welcoming and helpful.

Food never turned up, no answer to the phone call, initial requests put time back but heard nothing since

Order never arrived and restaurant won’t answer the phone

Missing an item but refund offered. The delivery driver, left good on the Pirch floor - not happy as responded immediately to ring of doorbell. The delivery Rider sat on their motorbike, immediately after ringing doorbell plus failing to shut the Porch door proper! I have a disability and bending down to pick food off a floor is unacceptable, and both painful and difficult! I do not need lazy, inconsider

Where is our food?!? It has not been delivered!!!

Honestly the best subway experience I’ve ever had. The gentlemen who served me was a consummate professional and very friendly. He should be working at a Michelin star restaurant he was that good.

Order 10:15 and didn’t arrive till 12pm then said order was here when it wasn’t so I tried to cancel it then it turned up cold I would like refund

Very late takes too long to get here very upset

This Store is now open Till Late 2200 Hrs. NEW OPENING AND LATE CLOSING TIMES. 0700 TO 2200 Hrs MON TO SATURDAY AND 2000 ON SUNDAY .

didn't even receive my food tried calling but no answer just took 40 pounds and didn't even bring the food.

I came on Tuesday morning, the guy working was so friendly and funny, I would come again just because of him. Food was good too.

Didn’t receive my order very poor. I ordered 1hr ago. I need my refund

It the worst subway in and around London I have seen. The customer service is terrible may be because I’m an Indian. I would never go there again.

Have to say the best Subway I've been to in a while. Food was good. The restaurant was clean. And the staff were exceptional.

Great service, called to check if we wanted them toasted and delivered really quickly, everything was still hot and made just right. Nice kind polite delivery person too :) thanks!

The man who served us was so so lovely! Thank you for your lovely service.

Good taste, stamp program and always arrive earlier than supposed to.

Great friendly staff. Lovely chats and subs, and great Glutem Free bread.

Amazing service, friendly staff, good food. Would highly recommend!

Could not flaw them. Great men providing a friendly atmosphere and excellent service

Food is awesome and the service is second to none.

looked very poor and not a lot of filling,wont bother in future.

Visited here today 31/8/23. Absolutely agree with the great reviews! The 2 men in there were the friendliest and kindest people. Perfect customer service, a credit to Subway. 5*. They deserve a bonus!

I waited for 2 hours and when I got my delivery the footlong was cold

lovely food and fantastic atmosphere

The gentleman who served us was quite possibly the nicest person I have ever met. Helpful friendly and nothing was too much.

Lovely food. Will order again. You are the best.

Steak and cheese on Italian herb and cheese was rock hard and tasted awful. Just eat are a bad delivery company!!!! Terrible

I work at the council office next door to this establishment & regularly pop in for my lunch. There is a chap there usually in a white turban and his customer service skills are impeccable. He is super friendly and always brightens up my day with a smile and friendly persona. Thank you so much for a great service as always!!

Good value for money. And great delivery service. I will order again

The guys working here are awesome handled some disrespectful kids amazing and the food was brilliant

Everything as we ordered. Toasted sub was warm and the drinks cold!

Delivery kept being delayed and was freezing cold when we received it

I placed my order at 1130am to ensure this would be received during my lunch break. The initial ETA was 1205-1220, i phoned the restaurant at 1220 and was informed the driver had left and was on his way. My food turned up at 1300, which was too late for me then to enjoy my lunch. At this time the food was also cold. I find it unacceptable that i waited 1.5 hours from time of order to food being delivered.

Staff are so friendly, and listen to exactly how you like your sandwich. Store is always clean, This is one of the best subway store

Our food was an hour late it was cold wrong food and missing food . We spent over 40 pounds and have been told we are not getting a refund, absolutely disgusted will never eat from there again

Has to be the best service I have ever received in a subway! The gentleman who served me had only been in the country since January, but this knows how to do customer service! Polite, welcoming and friendly when I came into the shop. Service was swift and was asking me questions about my day whilst making my sandwich. What an amazing staff member who made not just a great experience in subway, but made me realise we should just be kind and more polite to each other.

Very friendly people and quick service. Man at the counter was an absolute legend and was always kind and patient.

My order says it been delivered and I have not received it I am not happy with your service at all

Great as always 👍🏻 food and service

Ordered teriyaki subway looked forward to receiving a sub but upon ordering it wasn't toasted like normal it was freezing un toasted

The staff was very, very friendly! Would definitely come back. Especially for the best flavour of Lipton!

My food arrived not how I had ordered!!!

The order took over an hour to arrive.

My food never turned up & the restaurant would not take my call

Last time only part of my order arrived. This time the order was muddled up with the toppings for one sub appearing on the other sub, and vice versa! Very disappointing for us fussy eaters :-(

When the food did arrive the hot food was stone cold. I would not order from here again

> Sadly, Disappointed with the chicken - no taste and had to chew with no result - for me never again! Far from fresh in my opinion! Very disappointing. > Bring back the teriyaki chicken which is tasty, not chewy and tastes fresh.

My food has come incredibly late was cold not a lot off filling considering I paid for double meat con artists

The nachos bites were cold, my sub was cold had to microwave .

It took 2 hours and 15 minutes for a subway, we gave up in the end and ate something else because we didn't think it would come. Over two hours for a sandwich!!

2 1/2 hours late, burnt & no answer 5 occasions on calling the shop

It was 2 hours and 50 mins late i ordered 9 hash browns and only got 6 I ordered a chicken Italian footling and only got a turkey hearty italian. I non stop called the place several times when late however they gave me zero communication and didn’t answer any until 10 mins before arrival where they were very rude and gave very poor service with not even an apology so we are unfortunately asking for our money back as this just not the service we would expect Thankyou

if possible i would like to get a refund because when it had recieved the presentation of the sandwich was appealing

Delivery was fine! But sandwiches not as per the order. One of them didn’t have the cheese, the other one didn’t have the sauce and third one did not have the salad that was asked for.

What a awful experience ! Got messages that order was delayed a few times then I got a message on the app to enjoy my food ! What food ! Nothing arrived

I asked for lots of sauce and that was definitely delivered, honestly made me happy as it was made perfectly and they even added an extra pot of sauce. I would 100% recommend as not only was the food super nice, the staff were nice too and my order was PERFECT exactly how I asked

Delayed and delayed, want to take ur money. DO NOT ORDER.

Cannot believe how downhill it’s gone, took around an hour even though it’s only 5 minutes away if that from my address. Food was not warm or hot.

Food was stone cold when it arrived and all over the place not impressed

Ordered 2 subs and a few hash browns from Subway at 1:00pm, and was notified to expect them between 2:00pm and 2:20pm which, in my opinion, was already absurd to wait over an hour for 2 simple sandwiches, however if that’s how long it takes i’ll accept it. The time reached 2:30pm and I was beginning to get hungry and still hadn’t received my food. Attempted to call the restaurant on several different phones but all calls failed. Then looked to message the restaurant. The Just Eat app told me to expect a reply within 5 minutes. As I’m sure you can expect at this point, I received no reply. Slightly concerning that there was no way of me contacting the restaurant to ask for a refund if you ask me. Anyways, food arrived at 3:00pm finally, yet it was extremely cold, couldn’t even tell it had seen the toaster! Will be expecting AT LEAST a partial refund for this completely unacceptable and abysmal service.

Awful. Ordered online, took my money, never delivered, refused a refund via text. Phone number invalid. Disgusting. Thieves.

Half hour late.... restaraunt number wont dial..food still hasnt arrived

This is a joke. Have been waiting for my order for an hour, and tried to call the restaurant - phone number is invalid. Now I spent money and haven't received my food and have no way of contacting them, and that's not the first time. Never again.

The driver didn’t want to deliver it and asked me to go to him my food also isn’t hot

My favourite Subway branch. Extremely friendly staff, organised during busy times, variety of options and enough stock! No running out of items which most of the subways have in common. I do not mind travelling all the way to Esher to grab a sub.

worst experience not a big fan of this subway location 0 out of 10

Your telephone number doesn’t work so I was not able to amend/add to my order. There wasn’t an option to add something via the online order app so I thought I’d be able to via telephone. Not possible.

Stay clear of esher subway/ Order wrong, and didn’t get correct amount of cookies but this was argued with the store. Customer service very poor and will now be using another branch. Although the delivery driver was efficient and polite.

Was perfect fresh salad 12 inch tuna and cheese melted on Italian bread

2 hours late - food was congealed and inedible. They wouldn’t answer phone. Will NEVER use again.

Food was fine however waited 2 hours for it to arrive. Won't be choosing this branch again...

2 hours late and arrived cold, shocking

Food cold and wrong items took over an hour to get here.

Where do I begin? The opening and closing times set on; the doors, the website and Google simply don’t apply to the lazy staff here. We arrived at 9:15pm, door wide open only to be told by someone that resembles Johnny Vegas they were indeed closed. Everything had been packed away so whilst they are open till 10pm the desire to cook anymore food had perished long before, the last order bell must have been rung at 8pm we had come from a party but now the party had stopped. When you can educate big Johnny on the concept of your closing times there maybe hope for this chain but I shall never return.

Tasted very Fresh and best cookie I've had in a long time

Really enjoyed my subway the sandwich was very nice

The food was cold. Ordered them chip things literally only got a few They forgot my dips I paid for

The food was lovely! Restaurant staff were lovely. All round brilliant job!

The Patty was not cooked first of all. My daughter’s sandwich was not the one we ordered. She doesn’t like red onions and sauce and the sandwich had both! I’m sure some other customer got hers!

No response fm subway and my food is an hour late

Order never even turned up, tried to ring,no one answering,they changed delivery time twice, had to leave one star for food to post review. After waiting 1hour 5 minutes we gave up.

This is by far the best subway outlet I have come across. The store is brand new and the hygiene is top notch. The customer service is also very good. Food quality is excellent and always freshly prepared. Highly recommended.

Never received food. I will be expecting and full refund!

The food was ok by subways standards, a bit burnt and a bit stingy with the fillings. The most disappointing was waiting over 30 mins past the latest delivery point

Literally the most friendly Subway franchise in the world ! Many thanks for the fresh cookie .

Turned up 30 minutes past the estimated delivery time. It was cold. The wedges didn’t have the special seasoning on. I ordered tastes like steak and I got tastes like chicken. Not impressed.

Had a wonderful experience. My sandwich was made exactly the way I like it !! The staff was very polite and helpful.

Ordered from here on basis of 25-40 mins estimated arrival time. Food took 1.5 hours to arrive and was lukewarm on arrival. Also arrived 15 minutes later than recorded on Just Eat. No apology for late delivery.

Friendly staff, very friendly staff and owner. My local lunch spot! Recently renovated the place, looks amazing

My food wasn’t delivered at all the the third time! This is unexceptable

I live only 2 minutes walk from The restaurant And was charged £3.49 for delteghich was an hour late!

Ordered at 1pm delivered at 2.43 pm couldn’t get through on phone and tried on a number from google too and just eat apps is unhelpful I am a Diabetic so needed to eat have had to go to a competitor I want my money back please as it will have been sitting on side of shop and not in a cooler and it’s meat! I hope someone contacts me as I can’t contact you

Seen the delivery guys here being completely ignored and having to wait 30 minutes for their orders. If you place a delivery order the owner just doesn't care - zero customer care for delivery customers. Just avoid.

Not great from thé restaurant or from just eat .. no one updated as to the delay until I had chased and chased, food was cold when it arrived. At most I’ve had deliveries a few minutes late and always get an update! This time there was no update and pretty much it was so late I ate something else … poor experience, I won’t use again or order from this subway either. I understand there will be delays and issues but just updating the customer goes a long way and also the delivery time stated was the only reason I ordered, if it showed that it would be nearly an hour late I would have cancelled well in advance!